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Car-On Auto Sales

Ottawa, ON

3.7
688 Reviews

1700 Cyrville Rd

Ottawa, ON

K1B 3L8

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688 Reviews of Car-On Auto Sales

August 01, 2017

Great Thanks Mario for all your help. I appreciated your support at every stage. It was a huge deal for me to drive from PEI to purchase this vehicle, but More

by F Martha Deacon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Brunet
August 01, 2017

Truthful and Professional. The car I received was just as good shape as I expected. The photos were perfectly shown online. Mario was very helpful in purchasing the vehicule. Ev More

by Dcashmore
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Brunet, Simon Caron
July 28, 2017

Amazing, Awesome, and Home! These guys are amazing, friends have recommended me to buy my first vehicle here, and for once, my friends were actually right! Keep it up. More

by StevieRock365
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Simon, and Dan., Wade Kerr
July 27, 2017

Doesn't put customer first For the money I paid for the vehicle the tires were in poor shape.Brought this to they"re attention and they said there was nothing wrong. More

by snoball
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mario Brunet, Ken Iselmoe
Aug 04, 2017 -

Car-On Auto Sales responded

Hello Mr. Whyte, thank you for your review. I am sorry to hear that you were not happy with the tires that were delivered on your Pathfinder. When we sold you the Pathfinder it had 70,462 km on it. As I am sure you can understand a used vehicle does not come with new tires. That being said , the Ontario Ministry of Transportation is very clear as to whether tires pass or fail “Safety Standards”. The Ministry deems that a tire over 2/32”(2 mm) is safe to drive and meets Ontario Safety Standards,(new tires range between 5/32” on performance tires to 9/32 on average passenger tires) . A quick rule of thumb is that each 1/32” is approximately 10,000 km of normal driving. When you took delivery of your Pathfinder the front tires depth measurement was 4/32” and rear tires were at 8/32”, indicating approx. 20,000km of driving still left on the front tires and approximately 50,000 km of driving on the rear tires. Furthermore, we price our vehicles according to condition, mileage and wear and tear. I understand that you may have felt “safer” with new tires on your vehicle and I respect the fact that you decided to replace them, however, that was a personal decision you made and we don’t feel it’s reasonable for you to ask us to replace tires that not only meet Safety Standard but well exceed them. Mr, Whyte, we appreciate your business and hope that, despite this unfortunate disagreement on tires, you are otherwise happy with your Pathfinder and wish you many years of worry free driving.

July 27, 2017

Very Good dealership We have had a very great experience. Mario, Ken, and Alex went out of their way to make sure that we were completely satisfied with our vehicle. Defin More

by Adolf123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard, Alex, Mario Brunet, Ken Iselmoe
July 25, 2017

I was well taken care of by Kevin in sales. Kevin set me up with a 2012 Chevy impala his knowledge and willingness to go the extra mile is what really sold me on the dealership. Finance was done More

by Znoozy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Brault, Ken Iselmoe, Kevin Purdy
July 20, 2017

Great service It was quite the experience buying my first car. Everything worked out the way I wanted it to. It felt great to get some wheels :) and they worked ha More

by Josh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Brault, Kevin Purdy
July 13, 2017

Just an all-around great experience Their no-pressure tactics are where it all starts off. I looked around a lot on-line, and then decided to go into CarOn to check out their stock in pe More

by northsam
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Richard Brault, Wade Kerr
July 07, 2017

Amazing work! Id like to annouce that i had the best service and everyone i delt with and spoke to was awesome ! I wouldnt go any where eles ! Keep up great job sim More

by Kiwibby69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan , Ken Iselmoe, Simon Caron
July 04, 2017

Excellent customer service ! I would like to thank Mario (Sales Associate) and Richard (Fiance) for their excellent service and help. I would definitely recommend CarOn and one of More

by Pat101
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Brault, Mario Brunet
Jul 05, 2017 -

Car-On Auto Sales responded

Hello Patrick, Thank you for the nice review on Mario Brunet and Richard Brault. They are both excellent people and employees who care for the customers they serve and deserve the praise they continually get. Congratulations on your purchase of the really nice Jetta from us. You are correct, I should have greeted you or at least thanked you for your purchase when you were here and I apologize that I did not. Please do not take it personally, in absolutely no way was it a slight to you. When customers are in Mario’s care I take for granted that they are being completely tended to. I will take your constructive criticism positively and make it a reminder to be more thankful of those that purchase our products. Thanks again for putting your trust in us and purchasing a vehicle from Car-On Auto.

Jul 05, 2017 -

Pat101 responded

Sounds great! Thanks for your response ! - Patrick

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