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Car-On Auto Sales

Ottawa, ON

3.7
688 Reviews

1700 Cyrville Rd

Ottawa, ON

K1B 3L8

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688 Reviews of Car-On Auto Sales

February 06, 2020

I’m so glad we worked with Saffy and Dan, the service was beyond amazing. Couldn’t be any happier with my purchase! Keep up the great service! More

by Chris
Recommend Dealer
Yes
Employees Worked With
Dan Boyd, Saffy Memon
January 31, 2020

Extraordinary "I recently bought a car from Patrick and it was a perfect buying experience. Pat was informative, patient and friendly. He knew everything about all More

by Chris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Iselmoe, Pat Iselmoe
January 30, 2020

Bought a 2012 Chrysler 300 from these guys and they truely did have the best prices on the market and they were completely honest about it. Saffy and Oday did a great job! More

by M Devlin
Recommend Dealer
Yes
Employees Worked With
Saffy Memon, Oday Sarhan
January 28, 2020

Bought a caravan from Saffy, he was very helpful and trust worthy. I love it and I am saving a lot of money now because of them thank you very much More

by David Munga
Recommend Dealer
Yes
Employees Worked With
Richard Brault, Saffy Memon
January 28, 2020

Hello, I recently purchased a 2018 Toyota 4Runner from car-on auto sales in Ottawa. I walked in on a freezing rain storm to have a look Around their lot. Found two vehicles of interest so I headed inside More

by Derick
Recommend Dealer
Yes
Employees Worked With
Oday Sarhan, Melinda Nakhle
January 27, 2020

We got a great little car for a great price for our daughter. And Mario was very easy to talk to and make a deal with. We will be back again More

by milne72
Recommend Dealer
Yes
Employees Worked With
Mario Brunet
January 25, 2020

I purchased a 2018 Kia Optima on October of 2019. My experience on buying a vehicle from Car-on was very good .The salesperson that I dealt with was Melinda and she was very knowledgeable and professi More

by gilles-bergeron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melinda Nakhle
January 23, 2020

Bought first car here Bought my first car here in October 2019, everybody was kind to me and seemed very genuine. Pat and Ken pointed me in the right direction and answered More

by Greydon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Iselmoe, Pat Iselmoe, Dan Boyd
January 15, 2020

We had a quite pleasant experience with Mario and Car-on Auto. They gave us a better trade in value than the dealerships and were much more pleasant to deal with. I would happily buy another vehicle from th More

by trevor545
Recommend Dealer
Yes
Employees Worked With
Mario Brunet
January 03, 2020

I was told that they had a "price match" policy if a similar vehicle found within 100km. Well I found one and what do you think happened? No price match whatsoever. And their website indicated winter ti More

by buyer beware
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ken Iselmoe, Oday Sarhan, Melinda Nakhle
Jan 10, 2020 -

Car-On Auto Sales responded

We apologize if there is a misunderstanding around our “price match” policy as we do in fact have one and use it often. However, in this case there was too many differences in the 2 cars for us to match the other price. A significant difference is their car has an automatic transmission and our car has a very sought after manual transmission. In fact, Car-On has the only manual transmission available in Canada (years you were looking at) according to AutoTrader on the evening of January 8. The fact that is a Quebec car also impacts pricing as well since they do not have Ontario Safety Configuration or OMVIC Customer Protection which further supports that cars are less expensive in Quebec vs. Ontario. It is disappointing that we were not able to price match the 2 cars but there are other differences that made it impossible for us to price match in this case. However, please call Al at Ca-On if you would like us to price match a similar car with automatic transmission.

Jan 12, 2020 -

buyer beware responded

I was told by your sales rep that the car needed to be within 100 km of your dealership. Yes it was an automatic shock costs more than a manual and it was a 2012 where yikes was a 2011. I noticed you mentioned nothing of the winter tires and automatic car starter scenario.

Jan 17, 2020 -

Car-On Auto Sales responded

Dear Martine, at the time you looked at our vehicle there were 6 automatic EOS on the market in the Ottawa area and ours was the only manual. As mentioned earlier our vehicle is actually the only manual available in Canada (in the years you were looking at). The type of vehicle that the EOS is, a sporty convertible, and the lack of availability of the manual transmissions on the market, makes us feel the value of the manual transmission should be priced where we priced it. Price matching vehicles is a tough thing to do and you cannot “price match” vehicles that are not the same, in our mind the vehicle you wanted to price match against ours is not the same as the vehicle we have. I understand your disappointment in the situation and that our decision does not align with yours but we did try to give some price concession to try to appease you and to earn your business. At the end of the day if you feel the automatic car is the same as the manual we can source a similar automatic transmission car and definitely price match it for you. If you have any questions you can call me anytime, 613-746-8500, thanks, Ken

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