Capital GMC Buick - Service Centre

Terrible servicing for my car I brought my car for servicing due to the air conditioner not working as well as provided my extended warranty information. After three full day visit I brought my car for servicing due to the air conditioner not working as well as provided my extended warranty information. After three full day visits and three diagnostic charges due to the air conditioner being forgotten to be looked at during the first visit the issue was finally diagnosed. Not only were they happy to charge me the third diagnostic fee they also quoted me $1300 to repair the issue (replace Evap core) without taking the time to look into my extended warranty coverage. I called the warranty company when I got home after paying $170 for another diagnostic fee and was to,d not only was that diagnostic fee covered by my warranty the repair was as well. The service department did not apologize for the error nor did they offer to refund the diagnostic amount. I did not have extra money to spare based on incompetent laziness and lack of awareness to attempt to save money based on the fact I was already there twice. I will not be returning and instead will take my car to another repair shop willing to reimburse the fee I was charged. I am very disappointed in their customer service especially given the current economy where customer service drives revenue sales. More

Updating a newly purchased used vehicle I recently purchased a used vehicle and had some work done. The team was able to meet my needs and made a number of good recommendations. One of the I recently purchased a used vehicle and had some work done. The team was able to meet my needs and made a number of good recommendations. One of the hidden gems of the team is Ray the Shuttle Driver. He was very friendly and interesting. More

excellant service Emma was very helpful & pleasant to deal with even after I arrived 1 minute before closing. I will continue to deal at Capital GMC service. Emma was very helpful & pleasant to deal with even after I arrived 1 minute before closing. I will continue to deal at Capital GMC service. More

Mike in Parts is AWESOME! I was a little frustrated when I first walked in. I wasn't too sure what I was looking for. I had been to other places and got passed around and I was I was a little frustrated when I first walked in. I wasn't too sure what I was looking for. I had been to other places and got passed around and I was starting to feel like no one wanted to help me. Then I talked to Mike in parts. He took the time and made sure I got exactly what I needed and for the best price. He is the reason I'll be back! Best parts department I've ever seen! More

Custom lift for my truck I have dealt with Doug MacLeod for a couple of years now for my truck needs and customization. Doug is very experienced, knowledgable and truly is co I have dealt with Doug MacLeod for a couple of years now for my truck needs and customization. Doug is very experienced, knowledgable and truly is concerned with ensuring he comes up with the right solution. Doug and the service staff are the reason I choose Capital. More

Great Customer Service I visited this dealership to have an oil change and rear light fixed and would like to give Emma Watson at 10 out 10 on customer service and professio I visited this dealership to have an oil change and rear light fixed and would like to give Emma Watson at 10 out 10 on customer service and professional attitude. She was helpful and moved my vehicle along quickly and made the visit a pleasant experience. I will recommend this location to friends and family and always personally purchase my vehicles from here. More

Mike Hyde was incredible! Mike Hyde in parts was VERY helpful, knew right away what I was looking for. Very insightful and friendly. Will definitely be back for the service I r Mike Hyde in parts was VERY helpful, knew right away what I was looking for. Very insightful and friendly. Will definitely be back for the service I received, felt incredibly welcome. More

Service I had my car in for a recall/special policy repair and there was issues with the coverage. I later learned coverage is determined by gm and not the de I had my car in for a recall/special policy repair and there was issues with the coverage. I later learned coverage is determined by gm and not the dealership...... To make a long story short, I met with the general manager Tony Plett and everything was sorted out. Keep up the good work. More