Capital GMC Buick - Service Centre

My engine light was on and Onstar said that I had a couple cylinders misfiring. I booked an appointment and brought my SUV in at 8:30am. I asked if they would be done by the end of the day and told the couple cylinders misfiring. I booked an appointment and brought my SUV in at 8:30am. I asked if they would be done by the end of the day and told them that I lived in Leduc so I would need it for my drive home or would need to make other arrangements. They said 'I don't know why it wouldn't be done by the end of the day'. They called at 2:30pm and said the $480 quote they told me would be $900 due to having to take something out to get to the cylinders. I asked if they would be done by the end of the day and he said 'yes, it will be done by 5pm or 5:30pm. He called me half an hour later and told me they would need to keep it over night. I reminded him that I lived in Leduc and that I needed a way to get home as I didn't make any other arrangements since they told me twice that my vehicle would be ready by the end of the day. He seeemed annoyed and said he would have to go see if they could stop what they were doing and put it back together so I could bring it in the next morning which they ended up doing. The next morning, the guy I dealt with wasn't there and another one said that a gal was looking after his customers. He couldn't find her and after about 15 min, I said I needed to get to work and I just wanted to give him my keys. He finally found me in the computer and took my keys. When I returned to pick it up at the end of the day, there was someone spraying down the floor and it was back spraying a lot. He looked at me and didn't turn it off until one of the girls was yelling at him to turn it off so I could walk through. He turned it off and back on again before I walked through, unbelievable! The girl asked me to come to the office to pay and apologized for him but I still couldn't believe how ignorant that was. I have bought two vehicles (Montana and Enclave) from Southgate and I have used the service department many times. They are usually really great to deal with but this time I was really disappointed. The staff are very nice overall but they could have given me options such as a rental after they took my vehicle apart and weren't able to complete the work that day after I had asked about it twice. The guy washing the floor was the most annoying as that was just ignorant. I apologize for not providing names. I know a couple of them gave me their business cards but unfortunately I didn't keep them. Again, it's not that they weren't friendly, it was more the events and the way they dealt with them that weren't great or what I expect from Southgate. More

GMC Sierra recall notice Took advantage of shuttle GMC Sierra recall notice Took advantage of shuttle service to work. Work was performed quickly and able to pick up vehicle within a few hours GMC Sierra recall notice Took advantage of shuttle service to work. Work was performed quickly and able to pick up vehicle within a few hours More

I was thrilled that the cost of the service was low as I was expecting a major problem with my engine. I would have a little more peace of mind if I knew what caused the oil to leak but I am certain that t was expecting a major problem with my engine. I would have a little more peace of mind if I knew what caused the oil to leak but I am certain that the employee checked everything that he could to find out what had happened. More