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137 Reviews of Capital GMC Buick - Service Centre
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April 27, 2016
Great service Emma helped me order in some parts I needed. She was so knowledgable and professional! She really helped me out I would definitely recommend her!! Emma helped me order in some parts I needed. She was so knowledgable and professional! She really helped me out I would definitely recommend her!! More
by Brandy
Employees Worked With
Emma Watson
April 27, 2016
Winter Tires I came to capital with no clue about winter tires. Emma was able to give me a few options of what to buy while keeping my budget and safety needs in m I came to capital with no clue about winter tires. Emma was able to give me a few options of what to buy while keeping my budget and safety needs in mind. She was a great help! More
by Meltaylor12
Employees Worked With
Emma Watson
April 26, 2016
awesome customer service This fine young gentleman helped me out with my car. Very friendly and down to earth, who seemed like he wasn't try to sell me anything I didn't need This fine young gentleman helped me out with my car. Very friendly and down to earth, who seemed like he wasn't try to sell me anything I didn't need for my vehicle. 7/10 would go again. p.s. only 7 because the coffee machine didn't work. More
by lucas
Employees Worked With
Kelvin Ho
April 26, 2016
Total satisfaction Mike Hyde always makes sure that we have the right parts for the job at the right price. If he doesn't have it on the shelf will go to great lengths t Mike Hyde always makes sure that we have the right parts for the job at the right price. If he doesn't have it on the shelf will go to great lengths to see to it that we get it in short order enabling us to complete our job thereby keeping our customers happy and on the road. Need parts or GM Accessories? Mike is the man to see! More
by Surfer Joe
Employees Worked With
Mike Hyde
April 26, 2016
Happy customer Mr. Ho was very friendly and attentive. He was very efficient in searching for the right parts and getting the right price. I'll definitely be ba Mr. Ho was very friendly and attentive. He was very efficient in searching for the right parts and getting the right price. I'll definitely be back again. More
by Alexandre
Employees Worked With
Kelvin Ho
April 26, 2016
Inquiring about parts Was inquiring about parts for my Honda CR-V. A young lady helped me out. Was very informative, friendly and gave great customer service. Made my visit Was inquiring about parts for my Honda CR-V. A young lady helped me out. Was very informative, friendly and gave great customer service. Made my visit vey enjoyable More
by Lynsrmin02
Employees Worked With
Emma Watson
April 26, 2016
Friendly and Helpful I had some questions on my invoice and Mr. Ho was able to take me line by line and explained what the technicians did and what was charged. He was ver I had some questions on my invoice and Mr. Ho was able to take me line by line and explained what the technicians did and what was charged. He was very helpful and patient with a non car person. More
by shsuhung
Employees Worked With
Kelvin Ho
April 26, 2016
Parts department Dealing with Mike Hyde in the parts department has been Aweome, he is very knowledgeable and has been very helpful and has been great to deal with I c Dealing with Mike Hyde in the parts department has been Aweome, he is very knowledgeable and has been very helpful and has been great to deal with I certainly be back to see him Thanks More
by Dude
Employees Worked With
Mike Hyde
November 19, 2015
Try to avoid service This was the most frustrating experience ever !!! (after being a customer for 4 years) Droped my truck on a Thursday(night) for a fuel pump issue, s This was the most frustrating experience ever !!! (after being a customer for 4 years) Droped my truck on a Thursday(night) for a fuel pump issue, staff said to get it in on Friday. Nothing got done Friday or Saturday. Monday they needed the whole day to find the problem and to fix it. Got to pay $ 800 to replace a cable. The sad part about this is, that I have had the same issue in Feb and they replaced a fuse for $ 460 and the truck was there for a week. After questioning why it took so long for repair the answer was because I did not have an appointment. So I ended up with paying close to $500 for a cap to get to work. I asked to get some compensation but I just got a bad attitude. I am done with Capital GM. Traded my truck for a DODGE More
by CGMCBS
Employees Worked With
Chris Loiselle, Laura Gibbs
November 04, 2015
The most frustrating helpless experience ever! This was the most frustrating experience ever. Not only did laura Gibbs not know what she was talking about but try to make me pay for things already This was the most frustrating experience ever. Not only did laura Gibbs not know what she was talking about but try to make me pay for things already installed on the vehicle and services not even needed. She would quote one thing and charge you another at a much higher price. She is impossible to get hold of, and when you ask anyone esle for assistance they refuse to help as she is the assistant service manager and they cannot correct anything she has done. Laura kept making everything harder and harder and adding cost for things that were not necessary. She finalized my invoice incorrectly on a Friday just shortly before closing knowing I needed the vehicle urgently for work. She left me stranded for the weekend as she was gone and did not even bother to call just left a email. When I did ask she could provide no shuttle within the week as there hours conflicted with my job but were within their hours of operation. Finally I spoke to manager named Tony Plett who corrected the invoice, paid for my transportation to get there and got me on my way. Tony Plett was a gentlemen and very professional unlike Laura in service. Its hard to believe there is such a transition from Tony on the sales floor to Laura in the service center. I would rate them completely opposite. I would have nothing against recommending anyone to buy a vehicle from the sales floor but would never ever recommend anyone to this service center. Laura Gibbs mislead me, deceived me, left me frustrated and feeling helpless. I honestly felt like I took my vehicle into Satan himself! I am so happy to be out of there ! I will never go back !!!!!!!!! More
by Maxx
Employees Worked With
Laura Gibbs
