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Cambridge Hyundai

Cambridge, ON

4.2
779 Reviews

1962 Eagle Street

Cambridge, ON

N3H 0A1

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779 Reviews of Cambridge Hyundai

February 02, 2025

Compared to Kitchener Hyundai, the customer service was very poor. Did not get a greeting when entering the service garage. Shuttle was not booked, when it was pre arranged when appointment was booked. Shu More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dealt with a few.
Feb 03, 2025 -

Cambridge Hyundai responded

Thank you for bringing this to our attention. We're truly sorry to hear about your recent service experience at Cambridge Hyundai. We strive to provide excellent customer service, and it's clear we fell short in your case. We're disappointed to learn that you weren't greeted upon arrival, that the shuttle service wasn't handled as promised, and that communication regarding your vehicle was lacking. We also apologize for the inattentiveness of our front desk staff and the lack of assistance in locating your vehicle. Your feedback is valuable to us as it helps us identify areas for improvement. We're committed to addressing these issues and ensuring that all our customers receive the high level of service they deserve. We appreciate your understanding and hope you'll give us another opportunity to provide you with a positive experience in the future. Please feel free to call me at 519-650-5080 ext 125 so we can discuss this further. Sincerely, Tim Devries Service Manager Cambridge Hyundai

January 31, 2025

Farhad did a fantastic job. He was honest in his approach and did not tell us just what he thought we wanted to hear. More

by SEL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Farhad
January 28, 2025

Very friendly and fair minde sales staff. My recent purchase was stress free. The take away is I would highly recommend this dealership. I've purchased many vehicles in my lifetime and Cambri More

by Slowjazz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Naranjo
January 27, 2025

Were able to fix my car’s issue very quickly. Staff were courteous and understood my concerns. Definitely recommend them. More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lynn
Jan 30, 2025 -

Cambridge Hyundai responded

Michael, Thank you for your 5 star review.

January 25, 2025

Elizabeth was really friendly and great to work with. The service was done efficiently and timely. The waiting area was clean and comfortable. More

by stacey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth
Jan 30, 2025 -

Cambridge Hyundai responded

Thank you for your review, we think Liz is awesome.

January 22, 2025

Always helpful and friendly. people I can trust. I go out of my way to use this dealership. More

by Kaeflitton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz
Jan 30, 2025 -

Cambridge Hyundai responded

Thank you so much for your kind words.

January 21, 2025

From the moment I arrived, the staff was friendly, professional, and took the time to explain everything clearly. I really appreciated their attention to detail and how they made sure I was completel More

by pcleland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Byrne
Jan 30, 2025 -

Cambridge Hyundai responded

Thank you for your review, It is always nice to hear these kind words.

January 18, 2025

Unnecessary over services needed for a 2 year old vehicle! I always thought that dealerships were there the help their customers base… I don’t think so ! More

by rohrbacher1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alexus Gregory
Jan 30, 2025 -

Cambridge Hyundai responded

Thank you for your review We are ONLY here to help our customer base, that being said we are REQUIRED to offer recommended services based on time and mileage. It is up to yourself to accept these recommendations. If we did not offer these recommendations we would not be looking after our customers. We need to be honest and transparent in everything we do, so if you have any questions in these recommendations please feel free to ask ( my door is open). Tim Service Manager

January 18, 2025

I was happy with the service I received. They were very informative about what they had to offer. More

by Yohanna
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Gerry Santos
Jan 30, 2025 -

Cambridge Hyundai responded

Yohanna I am glad to hear you were happy with your service. Thank you for your review.

January 17, 2025

Great Customer Service. My service advisor did am amazing job. I was really satisfied. Thanks More

by tleon113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz
Jan 30, 2025 -

Cambridge Hyundai responded

Thank you for your review We think Liz does does an amazing job as well.

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