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Cambridge Centre Honda
Cambridge, ON
409 Reviews
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409 Reviews of Cambridge Centre Honda
May 08, 2018
Devoted to building positive customer relationships I bought my car at this dealership nearly a year ago and have been getting it serviced here as well. I have always found the environment to be friendl I bought my car at this dealership nearly a year ago and have been getting it serviced here as well. I have always found the environment to be friendly and respectful, even when I have just gotten off work (I work a messy job and look not unlike a vagrant at the end of each day). The last time I brought my car in however I had concern which I brought to the attention of Rick. Rick has been the dealer my family has been using for years as he is highly competent and looks out for his customers. He and Ryan, the service manager, looked into my concern immediately and in a way that at no point made me feel belittled. Everything was sorted out in a timely and professional manner. Ryan really went out of his way to make sure there was a happy resolution. The point is, no matter where you go every once and a while something happens that you may be dissatisfied with. But what makes a truly great establishment is how they respond to it, no matter how small and Honda Cambridge really went above and beyond. Thank you. More
by CBN
Employees Worked With
Rick Ayers, Ryan Deline
April 25, 2018
I was treated very well by ALL members of Cambridge Honda. I had visited another dealership closer to my home in Guelph and did not get the feeling I was taken seriously about purchasing a new car by their ass I had visited another dealership closer to my home in Guelph and did not get the feeling I was taken seriously about purchasing a new car by their assistant sales manager. Had the feeling it was because I was a female. When I entered Cambridge Honda I was greeted by Kevin and he was extremely professional and welcoming. He gave me pricing and followed up by phone call a few days later. I made an appointmentmentva few days later to test drive a few SUVs along with my husband and again Kevin was very helpful and we purchased a CRV that evening. Tony did all the finance work and made it an easy process. Tanja showed me all the bells and whistles on my car on day of pick up and I learned a lot about the car I didn't know, even though I had a Honda previously. More
by Jacqueline
Employees Worked With
Tanya Court, Tony Recine, Kevin MacKenzie
April 23, 2018
good service to assist me finding the right car good service, friendly employees. Finally I purchased a minivan and my whole family likes it. Starting the beginning to the end, I am really happy a good service, friendly employees. Finally I purchased a minivan and my whole family likes it. Starting the beginning to the end, I am really happy and enjoying the experience with these employees. Thanks and please keeping assisting us when we visit next time. More
by benjaminyin2005
Employees Worked With
Mohamed Patel, Tony Recine
April 14, 2018
Excellent My family and I have been taking our Honda's to Cambridge Centre Honda for service for 5 years now - and could not be more please with the customer se My family and I have been taking our Honda's to Cambridge Centre Honda for service for 5 years now - and could not be more please with the customer service experience. The service department is always honest, friendly and take the time to fully explain any work performed or required. We as a family highly recommend Cambridge Centre Honda to anyone looking for a place to get their Honda's serviced. We also purchased a used vehicle form them, and it has been fantastic since day one. More
by MattPic
Employees Worked With
Dave Ramotar, Carolyn DuMoulin, John Soares, Peter Sukkel, Ryan Deline, Rich Snider, Jennifer Luscombe
March 26, 2018
Easy and pleasant experience We had the good fortune of making a stop to Cambridge Centre Honda when looking for a vehicle on short notice. Our primary contacts were Mohammed (sa We had the good fortune of making a stop to Cambridge Centre Honda when looking for a vehicle on short notice. Our primary contacts were Mohammed (sales) and Scott (all the financials). Both were a pleasure to deal with - very friendly, knowledgeable and genuine. They followed up with us a reasonable amount of times to help us along with anything they could in terms of information, etc. and the fact that we didn't have to go to Service Canada and deal with all the admin stuff there was an added bonus for us! Great job guys! More
by Steve-in-Cambridge
Employees Worked With
Mohammed Patel (Sales), Scott McCracken
March 06, 2018
AmazingHonda Civic Hatchback 2018 I had a great and smooth experience working with Stan (my sales representative) and Colin (my Finance Manager). They are professional and knows what t I had a great and smooth experience working with Stan (my sales representative) and Colin (my Finance Manager). They are professional and knows what they are doing. During the process the interest rate went high but Colin locked the old good rates for me. Stan helped me with the car, test drive, details, functionality, etc and answered all my questions. Great people to have business with. Will recommend to a friend and family. More
by Rahul Singh
Employees Worked With
Stan Sanchez, Colin Nicholls
March 01, 2018
Comfortable, no pressure,knowledgeable friendly From the moment I met Danielle I felt comfortable which I did not at the other dealerships I had visited. She took the time to answer all my questions From the moment I met Danielle I felt comfortable which I did not at the other dealerships I had visited. She took the time to answer all my questions about the two vehicles I was looking at but I wasn't sure which one I wanted or indeed if I wanted to buy either and I told her this. At no time did I feel pressured or that I was wasting her time. She talked with me as if I was the only person that mattered to her at that time. There was no hipe and no b.s. I had a similar experience with Scott. Michelle was extremely helpful when she was showing us all the options on the car. She was very patient and not condesending. My daughter said I would like dealing with the people at this dealer because she has been with them for 13years. We are very happy we went there. More
by Excellence shows
Employees Worked With
Danielle Shannon, Tony Recine, Scott McCracken, Michelle Payne
February 18, 2018
Totally satisfied customer I recently leased a new Honda HR-V, Everyone I dealt with at the dealership was professional,knowledgeable and helpful. This includes Stan my sales re I recently leased a new Honda HR-V, Everyone I dealt with at the dealership was professional,knowledgeable and helpful. This includes Stan my sales rep. who laid out options and answered any questions fully. Colin reviewed the lease options and after some discussion we agreed on the term of the lease. When I took delivery of my car Tanja was most helpful in walking me through all the features. The interaction with all was pleasant. Most importantly I enjoy my new Honda HR-V More
by Edith007
Employees Worked With
Tanja ( five star ), Stan Sanchez, Colin Nicholls
February 13, 2018
Great Dealership! Our overall experience was excellent! This is the second time we have dealt with Marci and we think she is great! Tanya did a great job explaining a Our overall experience was excellent! This is the second time we have dealt with Marci and we think she is great! Tanya did a great job explaining all the vehicle features Tony did a quick & excellent job of explaining &'wrapping up the deal!! More
by zipper1494
Employees Worked With
Tony Recine, Marci Baker
February 10, 2018
Surprisingly condescending and poor. I am a long time Honda customer, and moved recently from Mississauga Honda to you. Thus far, I have been extremely impressed by your service levels in I am a long time Honda customer, and moved recently from Mississauga Honda to you. Thus far, I have been extremely impressed by your service levels in every way. But today (Saturday, Feb 10) was different. It has to do with the Service Advisor manning the desk at around 11am/Feb10. (Did not get his name, but he was wearing a red toque). Your other Service Advisor John Soares was within earshot. I came in for three things: 1. Servicing the battery terminal recall 2. Checking my windshield wiper system as they were malfunctioning. (I drive long distances everyday, so this is very important for me.) 3. Replace my wiper blades with genuine Honda parts On the first issue, even before he did anything, his first answer was, "We don't carry these parts, you will have to make an appointment" To which I responded, "I was called by your dealership to alert me that a new consignment of spares for this recall had arrived and would I please come to the dealership to get this fixed?" At that point he goes inside, and on returning after a few minutes proceeds to tell me, "We have one last spare available, so I guess we can get this done for you" YAY!! On the second issue, after the workshop had looked at the wiper blade malfunction, he tells me "there is something wrong with the motor, but I can't explain it fully to you. You are covered under Comprehensive Warranty, but we have to check with Honda Canada to see if this is covered -and today being Saturday, they are closed, so we have wait till Monday" Now here is my question. Honda (through its dealership network) sold me Comprehensive Warranty. However, when there is a need for coverage, you have to check with Honda to see if it is covered? When I tried to understand that fine point better, he responded "Well, we can't remember the thousands of parts that are or are not covered, so Honda will have to confirm coverage" Really?? When I inquired about the wiper blade replacement - he looks again at the work order and proclaims, "Oh, although I told them to do it, I see that it has not been done. I will ask them to do it." Overall, not a great experience today. Oh well, there are other dealerships in the area. Gopal Pulapaka More
by Gopal
Employees Worked With
John Soares
