Budds' BMW Oakville

I had the unfortunate experience of having my new BMW written off by a Ford F150 truck travelling in the opposite direction. I had no time to react as the driver loss control of the truck on 2 lane road. written off by a Ford F150 truck travelling in the opposite direction. I had no time to react as the driver loss control of the truck on 2 lane road. In the weeks that followed I contact Rich on many occasions, often time when he was off work, as my discussions with the insurance company left me high and dry with their nit-picking of what was, and was not, a valid cost of my car. Rich arranged for the dispute charges to be absorbed by the dealership. Then he arranged for me to have a rental car, at no cost, when the insurance company cut-off what I thought was a rental until I got a new car. He found an identical BMW in Germany and secured it for me. Through his involvement, I was able to carry on my regular activities until my new car arrived at the dealership. Throughout my relationship with Budds, which involved buying 2 new BMW's in 3 months, he kept me well informed by email, answered my many questions quickly and expertly. He was always immaculately dressed, very well mannered, cheerful, helpful and always went that extra mile, at the office or not, to make sure I was looked after. He alway lived up to his verbal promises which is something itself these days. Would I go back for my next car - absolutely, maybe sooner than he even thinks! Roger Kerrison / 905-274-76127 More

Just bought a brand new BMW X1 from Adam and had a great experience. This was my first BMW so wasn't sure what to expect and I had actually purchased the vehicle approximately 6 months ago but was currently experience. This was my first BMW so wasn't sure what to expect and I had actually purchased the vehicle approximately 6 months ago but was currently in another lease. Adam provided me the option of putting some money down while they ordered the vehicle and held it until I could find someone to take it over. He was patient throughout the whole process and in the end he was able to get me a better deal by buying out the car for more than what the original dealership would give at the same time giving me a better deal on the BMW than when I had originally bought it. Adam's a great guy and doesn't play games and will give you a great deal on a vehicle. In the end we picked up the car with no issues and are loving driving it! More

An excellent experience leasing my first BMW from Budds'! Adam Gauthier was very accommodating and took the necessary time to educate me about my new vehicle and all the various options available. Budds'! Adam Gauthier was very accommodating and took the necessary time to educate me about my new vehicle and all the various options available. He was very professional during all our dealings and took care of everything. With his excellent customer service, he made the experience fun and I love my new X5! More

Rich is an exceptional salesman. He is knowledgeable about BMW cars and very professional in terms of his customer service. He has a friendly demeanor is patient when it comes to the process of buying about BMW cars and very professional in terms of his customer service. He has a friendly demeanor is patient when it comes to the process of buying a car. Rich continues to be very attentive to questions asked even after the purchase of my car. I would definitely recommend him to any of my friends or colleagues if they were interested in purchasing a BMW. More

Rich was areal pro. He handled the lease very thoroughly and answered all my questions. The car was ready as promised. The whole process was executed professionally and to my satisfaction. and answered all my questions. The car was ready as promised. The whole process was executed professionally and to my satisfaction. More

Rich has been extremely helpful in the decision to purchase my vehicle, as well as promptly arranging to have any issues that have arisen with the vehicle dealt with promptly. I would definitely reco purchase my vehicle, as well as promptly arranging to have any issues that have arisen with the vehicle dealt with promptly. I would definitely recommend him to anyone I know that are looking to purchase a BMW vehicle. More

Adam is a terrific representative for BMW. He is very professional, easy to talk to, has a sense of humour, and understands what the customer wants. professional, easy to talk to, has a sense of humour, and understands what the customer wants. More

Ajeet and the team at Budd's BMW were professional, efficient and most importantly simplified the process while minimizing the amount of time it took to receive my vehicle. I would strongly recommend t efficient and most importantly simplified the process while minimizing the amount of time it took to receive my vehicle. I would strongly recommend their group for anyone who is looking for a luxury vehicle. More

Although our previous experienced was not on par, Adam Gauthier has altered our notion regarding car sales representative. Mr. Adam Gauthier is a very accommodating and professional in dealing with client Gauthier has altered our notion regarding car sales representative. Mr. Adam Gauthier is a very accommodating and professional in dealing with client. Over all we are very satisfied customers of Budds BMW of Oakville. More

This is my second time purchasing a car from Budds' BMW and specifically through John DeFreitas. John was extremely helpful on both occassions and is well versed in the differences and options on all t BMW and specifically through John DeFreitas. John was extremely helpful on both occassions and is well versed in the differences and options on all the BMW models. It can be a confusing process once you start looking at the different models and not to mention the various options. John took his time, explained in detail the models, the options and even though I was a second time buyer, John didn't pass on the details and assume I has prior knowledge of the products. John took the time over the course of my first car to call or email me on several occassions to inquire and to ensure I was satisfied with my purchase. These calls were not intrusive and were welcomed, you are not forgotten once you sign the bottom line. My first car was everything I hoped it would be and I was extremely pleased, but that alone didn't draw me back to Budds, it was the overall customer experience from when you first walked into the showroom from the entire staff, it is a welcoming atmosphere. The staff is very professional and they work hard at providing that "customer experience & service", well done! Budd's follows that up with a great after sales experience, from the car "orientation" session to the the friendly, helpful and knowledgeable service technicians, it was worry free, hassel free driving. In the end I knew I would be getting a great product supported by great people, so I returned to Budds and sought out John DeFreitas and again I was not disappointed. More