Budds' BMW Oakville

If you value basic competence, integrity, or your time, avoid Budds' BMW Oakville. Any other BMW dealership in the region will treat you with far more respect. The warning signs began when I placed a fa avoid Budds' BMW Oakville. Any other BMW dealership in the region will treat you with far more respect. The warning signs began when I placed a factory order in July. The sales representative completely forgot our scheduled test drive appointment when we arrived, but because I was purchasing a brand-new vehicle, I gave them the benefit of the doubt. That turned out to be a massive mistake. After waiting three months for delivery, I was contacted with an official pickup date. Operating in good faith, I arranged the sale of my current vehicle to align with the handover. When I arrived at the dealership, I was stunned to discover they had ordered entirely the wrong vehicle: a completely stripped-down specification missing the key packages and options I had selected. Despite delivering a vehicle with significantly fewer features, they manipulated the pricing upward so the total matched my original agreed-upon contract. When I pointed this out, the response was outright indifference. To make matters worse, despite leaving me completely stranded without transportation due to their mistake, management flatly refused to provide a loaner or any meaningful temporary accommodation. Against my better judgment, I agreed to wait another three months for a corrected build. Two days later, the exact same sales representative called to inform me that the pricing quoted three months prior was "a mistake" and that he would need to raise the price yet again. That was the breaking point. I promptly cancelled the deal and took my business to Grand River BMW in Waterloo. The contrast was night and day: immediate professionalism, transparent communication, and complete respect for the client. Not only did Grand River secure the exact build I wanted, but they also delivered a significantly better deal without the bait-and-switch tactics. Budds' BMW demonstrated a shocking lack of accountability from start to finish. Take your business elsewhere. More

Excellent experience from start to finish. Professional, knowledgeable and honest. The price was $6,000 lower than another dealership and we got the exact car and colour we wanted. Ask for Ste Professional, knowledgeable and honest. The price was $6,000 lower than another dealership and we got the exact car and colour we wanted. Ask for Steve he is very professional and will work hard to get you the best deal. More

Fabulous customer experience from start to finish. I truly havent felt so welcomed at a dealership before. Gorgeous building and inventory. They also have superb coffee in the customer lounge. I truly havent felt so welcomed at a dealership before. Gorgeous building and inventory. They also have superb coffee in the customer lounge. More

Recently I purchased a new 550E from Budd's with the assistance of Lee. From the moment I walked in the service has been exemplary! The sound advice I received allowed me to make an educated and inform assistance of Lee. From the moment I walked in the service has been exemplary! The sound advice I received allowed me to make an educated and informed decision with no pressure tactics. The entire team has been a pleasure to work with from Rob ( the GM ) to Linh in the office along with many others. A big shout out to Lee who was courteous , knowledgeable , honest and a pleasure to deal with. The detailers also did a phenomenal job preparing my new vehicle in a tight time frame. I must also mention Schalk , their product specialist , who came to my office on a Saturday to give me a thorough lesson in operating my car. There were hiccups as the vehicle had to be transferred from another dealer outside the province and the freight was delayed but, even though it was beyond their control , they handled it expertly and professionally. More

I normally don’t leave negative reviews, but my recent experience with Budd’s BMW in Oakville left me with no choice. I brought my vehicle in last week due to an ongoing brake warning. They ran diagnos experience with Budd’s BMW in Oakville left me with no choice. I brought my vehicle in last week due to an ongoing brake warning. They ran diagnostics and concluded the issue was low brake fluid, a problem you’d expect could be identified without the need for a full diagnostic. More concerning, they strongly recommended three differential fluid flushes based purely on mileage. I declined at the time, only to later discover that all three services had already been performed six months ago at the same dealership. This raises serious concerns about either the accuracy of their service recommendations or the integrity of their practices. I reached out to the same service rep who had communicated with me previously (Madelyne R.) to seek clarification. After one initial reply saying they would look into it, I received no response to four follow-up texts over 10 days. If this was a mistake, it should have been acknowledged promptly with clear communication and an apology. If it was intentional, it speaks volumes about the dealership’s business practices. Either way, this experience was unacceptable, and Budd’s BMW has permanently lost my trust and my business. I will also be reaching out to BMW Canada to have this matter investigated further. More

Worst service customer and eager to get just customers money, disregarding customer satisfaction. Don't buy and don't get service from here. They are scam money, disregarding customer satisfaction. Don't buy and don't get service from here. They are scam More

The service is the worst compared to others car dealership. We sent the car in on first day, and waiting for the call to tell when we were able to pick it up since we have only this car, they calle dealership. We sent the car in on first day, and waiting for the call to tell when we were able to pick it up since we have only this car, they called to tell us more time is needed to replace a part, we said go ahead but make sure we are able to car next day early. On second day, they called and left a message asking us to call back, 5 minutes later we called, no one pickup the phone, left a message, no one to reply. We called front desk several times, it was answered by a machine and guided us to somewhere then lost, we called the adviser several times, no answer. They careless for the customer is astonishing. BMW quality is not only of car quality, but also the service quality. It seems this dealership service doesn't understand this basic fact More

Go ahead and buy your car there. ....but don't expect any service. You'd think I'd learn .... but I keep going back and it keeps getting worse. At best they ignore you, usually it ....but don't expect any service. You'd think I'd learn .... but I keep going back and it keeps getting worse. At best they ignore you, usually it's looking at you with total disdain. More

I’m very grateful that I got to meet Lesley livingston she had taken time out of her busy schedule to talk to me about my situation she assured me she was going find a solution and she did after 20 minute she had taken time out of her busy schedule to talk to me about my situation she assured me she was going find a solution and she did after 20 minutes she came back with two solution and said she was going to submit them to bmw after a few days she gave me fantastic results from bmw I’m very grateful for the time and patience Lesley had spent on my dilemma I’ve never had this much attention from any dealership before I’m so thankful that I went to BUDDS BMW and met the team I highly recommend BUDDS BMW to everyone it is truly a amazing dealership And thanks again to Lesley for making my experience joyful More

I purchased my BMW X1 brand new a mere year ago, and it has barely clocked 13,000km. Recently, a disturbing error message regarding a 'Driver Restraint System Malfunction' emerged on my dashboard, promptin has barely clocked 13,000km. Recently, a disturbing error message regarding a 'Driver Restraint System Malfunction' emerged on my dashboard, prompting an urgent visit to Budd's BMW Oakville . Imagine my shock when, after merely a few hours, I was summoned to retrieve my vehicle alongside an inexplicable service bill of $198.00. For a vehicle so new and under warranty, with no history of accidents, this was downright outrageous. The Service Operations Manager, David Bell, had the audacity to blame an alleged obstruction on the back seat for the malfunction, leading to this unfounded diagnostic fee. This isn't just poor service; it's a clear scam. This incident isn't isolated. My initial oil change in January turned into a fiasco when they inexplicably damaged my trunk's closing mechanism and a side hook. Why they were meddling with the trunk during an oil change is beyond comprehension. Reluctantly, I overlooked this incompetence, not wanting to jeopardize the staff's ratings with a negative review. However, this continuous pattern of deplorable service, deceit, and attempts to swindle customers into unnecessary services has compelled me to break my silence. The stark contrast between the service quality I experienced in Markham and the abysmal standards at Budd's BMW Oakville is staggering. It's high time Budd's BMW Oakville is recognized for what it truly is - potentially the worst BMW service center in Canada, if not North America. Their actions not only undermine the service quality but also severely tarnish the prestigious BMW reputation. More