Budds' BMW Oakville

Top notch service. Recently took my R1200RT in for 60K service. John Parker takes the time to run down what is required, explains what will be done. John is personable, Recently took my R1200RT in for 60K service. John Parker takes the time to run down what is required, explains what will be done. John is personable, and knows his stuff. Doesn't upsell service that is not required. Highly recommend Budds for your motorrad service. Thank you John and technicians, you folks make the trip to Budds memorable! More

Not a satisfactrory service experiance at all Original service appointment was rescheduled last minutes with very short notice claiming the glass needed to replace the windshield is on backorder. Original service appointment was rescheduled last minutes with very short notice claiming the glass needed to replace the windshield is on backorder. This is simply bad management, both my husband and I had already made arrangements with work to accommodate the appointment and short notice cancelation was very inconvenient. The car was not done at the originally scheduled time which impacted our daily schedule again and to top it off the car was not cleaned inside when done. There was grease and grime everywhere inside especially on the wheel. We have two vehicles from this dealership and this is a second time we are having bad service experience. very very disappointing. More

friendly, quick and on time I feel comfortable dealing with the people employed by BMW Budds', and have never had a negative experience with the service on the car itself. I feel comfortable dealing with the people employed by BMW Budds', and have never had a negative experience with the service on the car itself. More

time well spent with the M cars I pop-in on Saturday 10.30 for a 55 points inspection. They were behind but they found time for me. I am always treated like a king. Thank you to the I pop-in on Saturday 10.30 for a 55 points inspection. They were behind but they found time for me. I am always treated like a king. Thank you to the team, you're awesome. More

Outstanding Performance Moe was exceptional in finding the right vehicle for my needs. The car Moe sold me not only fits the needs of me and my family, but also fits my perso Moe was exceptional in finding the right vehicle for my needs. The car Moe sold me not only fits the needs of me and my family, but also fits my personality perfectly. Moe’s exceptional service did not stop at the delivery of the vehicle. He went above and beyond to address all of my concerns. I highly recommend Moe. More

BMW service Have been a customer of Budds for over a decade, always great service. Raja was responsible for my service and was polite, helpful, timely, and knowl Have been a customer of Budds for over a decade, always great service. Raja was responsible for my service and was polite, helpful, timely, and knowledgeable. Everything went well. More

The sales and service people are the best! When you walk through the door you are treated with respect. You are left to look around and make decisions without someone hanging over you. The serv When you walk through the door you are treated with respect. You are left to look around and make decisions without someone hanging over you. The service department is second to none. I was treated like a king while waiting for my oil change etc. If my wife decides she wants a BMW too, this is the place we will be visiting for sure. More

Service Department The service team lets the sales team down. Recently had my car serviced at Budds and received poor communication, a poor diagnosis, and insufficient r The service team lets the sales team down. Recently had my car serviced at Budds and received poor communication, a poor diagnosis, and insufficient responses. Decided to take my vehicle elsewhere only to find out the recommended resolution from Budds was not fully required. Paid less for identical parts, but much better service. The service department has a substantial opportunity to act as ambassadors for the Sales team. Unfortunately in this case, the service team has likely caused me to likely look elsewhere when it comes time for my next vehicle. More

Prompt check in Cassandra was prompt with checking in my vehicle for service which is important to me. The vehicle was finished on time as promised. Many thanks Cassandra was prompt with checking in my vehicle for service which is important to me. The vehicle was finished on time as promised. Many thanks More

Very poor attempt to resolve a significant issue. We bought our first BMW. Great service until we realized some of the features we paid for were not on the car, I.e.MSport brakes. When we asked why we We bought our first BMW. Great service until we realized some of the features we paid for were not on the car, I.e.MSport brakes. When we asked why we didn’t get what we paid for, Scott Johnston blamed it on BMW by saying corporate told him they shouldn’t have been MSport brakes but regular brakes that should have been painted blue. He offered us $500 or we could bring the car in and they would paint them for us. We had the feature sheet clearly showing we were to receive MSport brakes. That was just the start of what was a terrible experience when we realized other features weren’t on the car despite paying for them. It wasn’t until we became adamant about our position that they offered reasonable options. Very frustrating experience and in my opinion, a very dishonest Sales Manager. Our Sales Representative, Leslie Livingstone, was very nice and professional. More