Bank Street Kia

Great Customer service teamwork! I hadn't even walked into the dealership yet and Hasan was already there greeting me and helping me find the vehicle I was looking for in the showroom I hadn't even walked into the dealership yet and Hasan was already there greeting me and helping me find the vehicle I was looking for in the showroom. He was courteous without being overbearing, helpful in finding answers to all my questions and worked hard to get me the car I wanted for the price I needed to be paying. On the day I picked up my car, he was very busy but still managed to take time to show me how everything worked. He also texted me a few times in the following week to check up and make sure everything was ok. Fantastic! Isko was also wonderful. He was friendly, when I first met him and wanted to know my personal story and how I got to the point where I was finally ready to buy my first new car. He took the time we needed to explain all the details about the financing and all the options. He didn't push for me to opt into extra warrantees that I didn't want and I really appreciated that. On delivery day, once again he was patient with me and my chatty 3-year old daughter. He was all smiles. He even helped me bring things from my old car to my beautiful new Sportage. I ADORE my car and I couldn't be happier with the service that I got from the boys at Bank Street Kia. Thank you so much! More

Damaged Vehicle During Service Appointment I took my 2013 KIA Rio in to be serviced on March 31st 2014. When I returned to pick up my vehicle I had was told there had been an accident and there I took my 2013 KIA Rio in to be serviced on March 31st 2014. When I returned to pick up my vehicle I had was told there had been an accident and there was damage to my vehicle. As I came upon the scene I saw a delivery truck and my vehicle. The delivery truck stuck my car causing at least $1,800 in damage. I also noticed my vehicle had not been properly parked. Instead of being in a regular parking space it was parked, angled on the corner of the lane way sticking out in every direction so poorly that frankly I am not surprised it was struck. The police were requested to come to the scene to facilitate the exchange of information. Following the exchange I made my way back inside to speak to the Service Manager, Norm Sharkey at Dilawri Bank St KIA. I wished to speak to Norm Sharkey to inform him and inquire why my vehicle had not been properly parked in a regular parking space as I the owner of the vehicle would have done. When I requested to speak to him he did not approach me, I was made to enter his office and stand at the doorway. Norm did not apologize for the incident, nor did he shake my hand or provide me with any tangible customer service in anyway. He went on to tell me cars are parked that way all the time by the service department and that he did not think it was an issue whatsoever. I encouraged Norm Sharkey to look into this practice as it clearly was a factor in the events leading up to my vehicle being damaged. I was then made to pay for the service on my, now damaged, vehicle. That day I left the service department of Dilawri KIA on Bank St confused, annoyed and irritated. I returned to the service department at Dilawri KIA the next day to see if there was anyone who would take the responsibility of improperly caring for my vehicle. From what I understand when I leave my property, my almost new under 12000km vehicle in the care of a service department, I expect it to return to me safety and in better shape than when I left it. My property was not respected. My property was not cared for in a way I would have done. Upon entering the service department I saw Norm Sharkey behind a pane of glass that encases his office, we made eye contact but in no way did he come to greet me. I was made to again approach him myself and request to have the insurance information for the service department forwarded to me so I could sort out who was going to take the responsibility for claiming the damages. Norm Sharkey in his first and only act of customer service informed me he would speak to Dave Murray the Manager of Fixed Operations and get back to me. It then took 3 days and follow up email from me to get the information I requested. The repairs to my vehicle needed to be done so I had no choice but to go through my own insurance company - no one at Bank St KIA ever took responsibility. As a result of no fault of my own my vehicle will now be listed as having been in an accident. While I understand accidents happen, they tend not to when vehicles are parked properly in spaces and not left in lane ways sticking out. The service department did not respect the value of my property whatsoever. The resale value of my ALMOST NEW, UNDER 12000KM vehicle is now completely compromised. As a result of no fault of my own I now have a claim on my claim history with my insurance company that can influence the increase of my deductible in the coming years. Dilawri KIA on Bank St assumed ZERO responsibility for the incident at the time despite choosing to park it improperly. As a result of no fault of my own I have had to dedicate hours to speaking to various employees, staff, insurance agents to sort the issue out. I have had to drive around for a week and a half with a damaged vehicle - all because of an irresponsible service decision and an unconcerned, unprofessional service manager. Employees need a reminder of the name they are representing when dealing with customers. Reputation is everything, and for me both the Dilawri reputation and KIA reputation have been tarnished. I no longer trust the service department at Dilawri Bank St KIA to care for and service my vehicle. Despite having purchased my vehicle from Dilawri Bank St KIA I will be looking into other locations to get my services done. Even though Dilawri Bank St KIA is closer to both my home and my workplace I am considering going significantly out of my way because of the lack of customer service I received from the service department. Dilawri, nationally known as Canada’s Largest Automotive Group and KIA, South Korea's second-largest automobile manufacturer, are prominent names – names I no longer trust. More

Beyond Happy Recently purchased a brand new Optima from this dealership. Moe made my experience at this dealership a very good one. He is very patient and friendly Recently purchased a brand new Optima from this dealership. Moe made my experience at this dealership a very good one. He is very patient and friendly, he really showed that he cares about the customers convenience and happiness. I was very glad to be dealing with Moe and Patrick as they both ensured that I went home with the perfect car for me. More

worst service from the first phone call this location was terrible. Salesman forgot my name on 4 occasions & talked a lot of garbage. It takes double the effort to from the first phone call this location was terrible. Salesman forgot my name on 4 occasions & talked a lot of garbage. It takes double the effort to sell a salesman forgot& an ex mechanic. Will never recommend or buy from here. More

Excellent customer service! Had a great experience with Bank Street Kia and would definitely recommend them to friends and family. Thank you for all the help and and great cus Had a great experience with Bank Street Kia and would definitely recommend them to friends and family. Thank you for all the help and and great customer service! More

great experience Hassan was extremely knowledgeable about the features of all the vehicles, and the comparative aspects between them. He walked us through each step o Hassan was extremely knowledgeable about the features of all the vehicles, and the comparative aspects between them. He walked us through each step of our inquiry, all the time being extremely friendly without being pushy. He was extremely professional in his approach in every way thanks to Bank St. Kia. More

Great experience! First time buying brand new- everyone made us feel welcome and were very helpful. Moe and Isko both were great and not intimidating! Great experience! First time buying brand new- everyone made us feel welcome and were very helpful. Moe and Isko both were great and not intimidating! Great experience! More

Sportage purchase I found my experience at bank street kia quite good. Hats off to Daniel rxxxxxxxv for is excellent customer service. Great job overall I need 2 more I found my experience at bank street kia quite good. Hats off to Daniel rxxxxxxxv for is excellent customer service. Great job overall I need 2 more words... More

Thanks Bank Street Kia! A big thanks to Moe and Patrick for their help with my purchase of a new Kia Forte. Very knowledgable, no pressure and easy to work with. Overall, I w A big thanks to Moe and Patrick for their help with my purchase of a new Kia Forte. Very knowledgable, no pressure and easy to work with. Overall, I would also add that Bank Street Kia had the best customer care out of all the dealerships I have recently visited. More

Very poor sales tactics! Isko, the Business Manager, you know the guy you see before you sign the papers, was an extremely pushy person, which was expected...it's standard in Isko, the Business Manager, you know the guy you see before you sign the papers, was an extremely pushy person, which was expected...it's standard in the industry and that's where dealers make extra money on the sale, I understand that. I went in telling myself that I was not going to purchase anything extra, because the prices have a ridiculous markup. After much negotiation, I reluctantly agreed to the rust proofing & detailing package because I was told that the oil change package would be thrown in for free if I took the deal (that was a good deal in my mind). When I came in the sign the papers I noticed that there was a $425 oil change package charge on my agreement! I was not happy and Isko threw in some more free items that quite honestly I did not need or want. He finally offered to remove the oil change package, actually making my deal even worse...I agree that $425 was a good deal for the oil change package, but the point is that it was offered for free, which is why I took the deal in the first place. I completed a survey that was sent by the General Manager and I expressed my displeasure. I explained the situation and how I was mislead and also told him that I would never come back for service or a another new car purchase. I have yet to hear back from the dealership. Very disappointed with my experience! More