Bank Street Hyundai

On December 18, 2012 I brought in my 1 month old 2013 Santa Fe Sport in to the service department, as it had developed two noticeable noises that require rectification. The main issue of concern is a Santa Fe Sport in to the service department, as it had developed two noticeable noises that require rectification. The main issue of concern is a noticeably loud "creak" in the center of the dash in at the location of the photo sensor. This noise occurs when driving over any sharp bumps in the road surface at average road speeds. The other issue is is difficult to re-create and it is a loud, high pitched squeak in the rear of the vehicle when turning at speed while going over bumps. Initially I thought this to be something in the back seats; however the noise occurs when the seats are both in the upright and folded positions. My concern is that it may be a bushing or other component of the rear suspension. I described the issues over the phone to Scott Gariepy at the time of booking the appointment on December 11, 2012. The issues were discussed further at the time of vehicle drop off on December 18th. I explained to Scott that with regards to the creak in the dash, I had narrowed down the issue to an approximate location and I had also determined that while driving, if pressure is applied down on the dash in the location of the photo sensor, the noise disappears. I had also noted to him that I thought the noises in the back of the vehicle were not a result of the seats, but could rather be a noise from the vehicles suspension. I brought in the vehicle on December 18th and left the key with Scott at 7am. I hadn't heard anything from the service department as of lunch, so I called the service desk at 1:30pm to check the status; at that point I was told that the vehicle hadn't even made it into the shop yet. I was assured that the vehicle would be in the shop as soon as possible to have the issues diagnosed. At approximately 4:30pm I received a call from Scott saying that none of the noises could be reproduced by the service staff on multiple test drives. At that point Scott informed me that if I could get to the service department before 5pm then I could go on a test drive with him and have the issue investigated further. I informed Scott that it should take me approximately 10 minutes to reach the dealership. Once off the phone with Scott I immediately left work early to go to the service department. At approximately 4:50pm I arrived at the service department where Scott was not at his desk and other customers were being taken care of by your other service advisors. After waiting approximately 5 minutes, Scott re-entered the service department at which he informed me that he could not accompany me on a test drive to diagnose the issues with my new vehicle because he had to leave in 5 minutes. At that point I asked if anyone else could accompany me on a test drive to determine the exact location of the issue. At that point I was told that no one else in the service department could accompany me on a test drive and I was informed that I would have to bring in my vehicle another day. My Santa Fe had to be brought in again at a future date because they could not re-create the noises in the rear of the vehicle. I understand that they could not reproduce the noises in a 10km test drive that I have been hearing for the 2,000kms that I've owned the vehicle. Conditions on the roads were not ideal the day I brought it in. The noises in the rear of the vehicle are better left to be diagnosed on a clear day. However, on my ride home after leaving the dealership the noise in the dash was clearly evident and I took a video that clearly notes the noises. I am hoping to bring this video in to the next service advisor that will revisit this work order. Once at home, I also could re-create the noise at a much lesser degree by placing my hand on the dash in the location I told Scott (close to the photo sensor), and pressing down in a sharp manner. After discovering this I wonder if the issue with my vehicle was really thoroughly looked at. My wife and I are fine with the fact that we will be without the use of our vehicle for another day to have these issues re-addressed. One of my concerns is that my next service appointment will be handled with the same inattentiveness and that will result in more subsequent service appointments. The way in which my first ever service appointment, with my first Hyundai vehicle, was handled is my primary area for concern. To book a service appointment over a week in advance, drop the vehicle off at the time of opening (6:45am to be exact), only to find out that my vehicle hasn't seen the inside of the service shop by 1:30pm is a little ridiculous. The other issue that I find especially frustrating is the way in which my work order was handled at the end of the day. To get a call 30 minutes before the service advisor is leaving for the day, saying 'if you can get here before 5pm we can go for a drive to determine the problem', only to show up at the service desk to be greeted to 'I have to be out of here in 5 minutes, so I can’t look at your car today' and then be told that no one else in the whole service department could go with me to have this issue addressed is poor customer service. When my wife and I bought our vehicle at another Dilawri dealership, the sales staff stayed for over an hour after they were closed in order to finalize our purchase. What I find ironic is that the sales staff is willing to stay for an extra hour when it means the a $40,000+ sale is imminent, however when it comes time to have that $40,000 purchase serviced, I am greeted with a ‘my shift is done in 5 minutes so I can’t help you’ mentality. For the sake of my wife and I planning to own this vehicle for the years to come, I hope that this service experience was an anomaly and that we cannot expect this every time we require service for our vehicle. For more information on the noises coming from the dash, there is quite a lengthy forum where other Santa Fe owners are having the same issues. In this forum there is a video that shows the noise in question. Taken by another Santa Fe owner. Apparently this identical noise could not be re-created during the time my vehicle was at the dealership. I would be able to provide links to these websites upon request. After reading the forums and discovering other owner's fixes; I decided to try one of the solutions, and it turns out to have fixed the problem. Now I have the dilemma of leaving a 6" long piece of foam wedged in between my windshield and dash as a permanent reminder or do I risk having my issues rectified at a dealership that could possibly cause more problems than they would solve. More

I had great service from Faysal. He made me feel comfortable The whole process was a lot of fun. I wasn't going to buy the car that day but it was so simple. comfortable The whole process was a lot of fun. I wasn't going to buy the car that day but it was so simple. More

The best sales experience I have ever experienced. From the moment I walked through the door I was treated better than I have ever experienced in a car dealership. On top of that, the end deal was equally the moment I walked through the door I was treated better than I have ever experienced in a car dealership. On top of that, the end deal was equally as outstanding. For honesty, selection and unbelievable customer service there is only one place to go and one sales person to visit, Faysal Akl at Bank Street Hyundai More

Purchased two new cars March 2012 spending over 60,000$, the sales process was excellent, however once the deal was closed, so was the excellent service. Our returns to have the vehicles serviced has been the sales process was excellent, however once the deal was closed, so was the excellent service. Our returns to have the vehicles serviced has been very disappointed. Most of men providing service at the front counters need to review thier basic customer service skills. They even insulted my wife openly a few months ago when she asked a question on a service they provide while waiting for your vehicle. Upon purchase of our vehicles we were given free oil changes and told first come first serve (this was one of the reasons we purchased the cars from this dealership. I can't think of any dealer that doesn't do first come first serve oil changes, seems like this dealer makes promises to get the sale, then don't stand behind them. Now to our dismay right after we purchased the cars they say requires booking an appointment, and be prepared to spend a couple hours to get an oilchange done as your appointment time is not the time they bring your car in. Service department is supposed to be open till 6pm, actually no so I found out calling a few times shortly before 6pm, 10mins before close, sorry service is closed. So much for making my appointments. My wifes last attempt at making an appointment she had called (no answer went to voicemail)Left a voicemail with the service department and failed in getting any response from them. Her last appointment that she went in for service about 3 weeks ago she obtained a quote for some damage to the driver side mirror. They stated they would order in the part and replace, its been 3 weeks and not a word back from the dealers service department. This dealer was highly recommended by a friend of ours for the purchase of the vehicle, which was indeed great. Service however is by far the worst I have ever experienced in any dealership. If I would have known this previously I would spent my 60,000$ elsewhere. So unhappy with the service I will be happy to not use the free oil changes at the dealer and pay to have my oil changed elsewhere. More

Faysal was extremely helpful with everything required, very concerned with the state of my health due to accident and explained all the safety features of the new vehicle. All other features were explain very concerned with the state of my health due to accident and explained all the safety features of the new vehicle. All other features were explained their use before I left the lot and called the next day to find out if I had any problems. Very considerate. More

Finally a car shopping experience worth talking about.I habne been shopping for some time with less than possitive comments on my experience,that until I walked into to Bank Street Hyundai and met with Fay habne been shopping for some time with less than possitive comments on my experience,that until I walked into to Bank Street Hyundai and met with Faysal Akl the internet assistant mamager. I had extensivly looked on the internet to identify thefeatures that I wanted in my new car and also read most reviews offered by the auto specialists. Faysal took me for a test drive and explained many features that I was not aware of. After we returned from our test drive we discussed pricing an i mentieoned that I woudl only purchase my new SantaFe in the eraly spring. He understood and still went into details of the service and features that would be offered. I di not feel any presuire to buy a car on the spot and the overall feeling is that I woudl not buy thsi car from any body else. After buying so manyb cars throughout my life thsi is the first time that a leave a dealership knowing that my sa;les profesional will do everything in his power to get me the best deal possible. See you in a month to pick up my new car... Richard G. More

Recently I had annual maintenance done on my 2009 Elantra Touring.While I was waiting for the service to be completed I had made an appointment with Faysal Akl to have an appraisal and discuss the possibilit Touring.While I was waiting for the service to be completed I had made an appointment with Faysal Akl to have an appraisal and discuss the possibility of trading in the Elantra for a new one. Although there was no real interest on my part to make a deal, I have to admit that Akl made the two hour wait very enjoyable and informative. We did a test drive and discussed the options avaialble to me.Although I didn't buy a new one due to the fact that I'm very happy with my 2009 that Kevin Greenidge sold me 3 1/2 yrs ago , the entire staff including Mark Mollelen and General Sales manager Amir Esmailian did their best to provide a no pressure friendly atmosphere within which to deal or not deal. Thanks guys. It's a nice change not to feel pressured or hassled or cornered into a deal. Things have obviously changed in the car world and your team are representing a new fresh and honest approach to customer service, including some pretty good financing possibilities.I'd have no problem recommending this dealership to any one.Also, Jarret in the service dept. was a very straight forward and personable fellow to deal with as well. Keep it up and next time maybe I will make a deal. Have to say ...you almost had me on the Equos!:) Noreen Carisse Happy Elantra owner. More

We were looking for a "nearly new" Hyundai Tucson and Sillin had one for us that was better than perfect. A 4 year old car with only 41,000 km on it. A fantastic price and the extra warranty Tucson and Sillin had one for us that was better than perfect. A 4 year old car with only 41,000 km on it. A fantastic price and the extra warranty we were able to purchase put the cap on it. We love the car and honestly feel that we just won the "used car lottery". Thanks, Sillin! We would happily reccommend Bank Street Hyunday to anyone looking for a great deal and outstanding service. More

This is the fourth time we purchase an used car and the This is the fourth time we purchase an used car and the third time we go to the dealership. Actually, this is the first time we really happy and enjo This is the fourth time we purchase an used car and the third time we go to the dealership. Actually, this is the first time we really happy and enjoy. I would like to say this is the best dealer ever i have had. I would like to thank you to Mr Faysal Akl who was helping us so much. he is great, honest, reliable, etc. i strongly recommend you go to this dealer and especially to deal with this guy. i believe you will have a very great deal on him. More

I bought a 2013 Elantra GLS and i was very much impressed with the car or the process to get it. Ernesto worked his magic on the financing, awesome finance man. Sillin was very informative and was a great te with the car or the process to get it. Ernesto worked his magic on the financing, awesome finance man. Sillin was very informative and was a great test dummy for my excellent first brake experience with the car, car stops no need to prove it over and over again lol. Thank you. More