Bank Street Hyundai

I purchased an Hyundai Elantra GL 2 month ago and I do not regret my purchase. The Bank Steeet Hyundaiwas recommended to me by a co-worker who had purchased a vehicle at this location. I was advised to not regret my purchase. The Bank Steeet Hyundaiwas recommended to me by a co-worker who had purchased a vehicle at this location. I was advised to meet wtih Faysal Akl , which I did. I was very nervous as this was the first time I was purchasing a new vehicle. i found Faysil very friendlyand he put me at ease right away. He made me feel like an old friend / family. We discussed my needs in a vehicle and he explained in details the different models in the Elantra. He then invited me for a test drive and explained the different features. Back at the dealership, we discussed the particulars, model, color, features available to the model and then we finished the price of the vehicle. I have to say that what I was offered is exaclty what I got with no hidden agenda from the Sales Representative. Faysil Akl really works for the customer. He really made sure I was satisfied with not only the vehicle but made sure that the Customer Service was a priority. I have worked for the past 28 years in Custoemr Servcie and I can say without reservatiions that this gentleman really knows that Customer Service is key ot success. I then met with the Finance Manager, Ernesto Lorello. We discussed the vehicle purchased, pricing. Ernesto explained the different oprtions of payment. He looked at the best scenario for me monthly payment vs bi-weekly payment. I had come prepared with copies of pay stubs, insurance documents and ownership of previous vehicle which Ernesto commented. He offered various services and explained the reason why I shoudl get them. I asked about winter tires and negociated price which was too good to past up. We completed all the paper work for the purchase of the car. Beaasue he had to wait, he suggested I go home and he woudl call me back which he did that evening. I was really surprised as it was now past 7:30 pm. Ernesto was really professional and his Custoerm Service skills were extraordinary. The service I got is to be commended and highlky recommended. I met great people and i can now call freinds. Go for a visit you will not be disappointed. More

I gave this review because all of my needs were met. I was contacted by Rabieh and an appointment was set-up for the following day. I was greeted on arrival. I explained what I was looking for, he offer was contacted by Rabieh and an appointment was set-up for the following day. I was greeted on arrival. I explained what I was looking for, he offered me to test drive two Santa Fee model. He was very knowledgeable of both models and explained to me the differences between the two models. We negotiated a price that met my expectation and I purchased a new Santa Fe XL Limited. More

The service I received from Juan-Carlos and Ernesto was professional, curtious and simply outstanding! There was no stone left unturned with these two; talk about being proficient. I'll be honest my cred professional, curtious and simply outstanding! There was no stone left unturned with these two; talk about being proficient. I'll be honest my credit score wasn't at its best and I was stuck in a car loan paying 14.75 percent rate of interest. Juan-Carlos and Ernesto got me into a 2013 Santa Fee Luxuary Sport ("My Dream Vechile") paying 3.30 rate of interest. At no point did they make me feel uncomfortable about my credit score. I want to personally say thank you. More

We are now the proud owners of a new Hyundai Elantra GT-S – the one with the really cool panoramic sunroof. It’s dazzling white, and the roof is black. It doesn’t look like your typical seniors’ car, but the – the one with the really cool panoramic sunroof. It’s dazzling white, and the roof is black. It doesn’t look like your typical seniors’ car, but then, we’re not typical. It started innocently enough – ‘wouldn’t it be nice to have more cargo space?’ – seemed to dominate the conversation for a while. We already owned an Elantra, and were happy with it, except that we both thought that more room for ‘stuff’ would be nice. We’re thinking about taking a cross-Canada trip, and need room for luggage and one toy poodle. Hmm... So, first we spent hours on the net doing the initial research. Perhaps a cross-over, or maybe a hatchback, would be good? Then we lined up trips to the car dealers. (There are lots of choices around here.) We planned that our final destination would be the dealership where we bought our last car. Over the next couple of days, we test drove a few cars in a few different places. One of us is a fairly petite individual, so the cross-overs were rejected; she felt like an inexperienced bus driver in them. (She likes to be able to see the road in front of the car - this is a good thing!) Next, we investigated the hatchbacks; there were several good ones that might meet our needs. A word here about car salesmen – there’s a look that some guys get in their eyes when they see two ‘mature’ (debateable in one case) females approaching them. You can almost hear them thinking – okay, this should be easy; they won’t know anything much. I hate to stereotype here, but, they are often young, male, and keen to make a sale, which is totally understandable, but, it does not impress us, especially if they don’t give us the respect we deserve. It’s hard for them to disguise their real attitude towards us, no matter how ‘smooth’ they think they are. We get the feeling that some guys just don’t want to negotiate with women. Well, too bad...we are women, hear us roar, (and I think the next part is... in numbers too big to ignore)! We are polite, but there is also a tendency within us to want to chew these guys up and spit them out. The upshot of this – even though we managed to negotiate some pretty good deals – was that we walked away. We went back to our ‘old’ dealership, and decided to ask for the salesman we had dealt with three years ago – Mark Molleken. We liked him the first time around, and remembered him as above-board and fair, and he treated us with respect. We were pleased to learn that, in the interim, our favourite sales person had become a manager, but he remembered us, and still took the time to talk to us – it was like meeting an old friend. He then introduced us to another sales person, Sillin Canegan, whom he felt would give us the level of sales service we were looking for. Good choice! Sillin spent a lot of time listening to us, and didn’t push in any way. She was obviously going to do her best for us. The test car was a GT-S hatchback – it looked and felt good, but that’s not what sold the car. The final sale really came down to the level of customer service – that’s what sold it to us. We, Sillin, and finally, Mark negotiated a deal which was do-able for all concerned. Both Mark and Sillin were so professional. Even when we had to do the boring old paper work, the youthful and charming Christoph Haddad was a pleasure to deal with. All in all, considering how stressful a major purchase can be, the car adventure was a very satisfactory experience. Bravo Mark, Sillin, and Christoph. Hyundai should be proud to have you representing them. I know we’ll be happy with the new car. More

We did not feel any pressure at all in discussing options and financing. All features of the vehicle and the financial plan were thoroughly explained to us.Negotiating options over the phone with Toufic was and financing. All features of the vehicle and the financial plan were thoroughly explained to us.Negotiating options over the phone with Toufic was particularly satisfying and productive,much more effective and efficient than doing so at the dealership.An excellent experience in all respects. More

This was my first brand new vehicle I had the most amazing experience everyone was very helpful and answered any questions I had. I am definitely recommending this dealership to all my friends and fa amazing experience everyone was very helpful and answered any questions I had. I am definitely recommending this dealership to all my friends and family. Thank you again to Walid and Kevin for making me feel comfortable and a great first time buyer experience. :) More

I had a pleasant experience with everyone dealt directly with at Bank Street Hyundai. My primary Sales person was Tom Jarrett who confirmed the considerable discount being offered on the car that piqued my with at Bank Street Hyundai. My primary Sales person was Tom Jarrett who confirmed the considerable discount being offered on the car that piqued my interest. After him was Ernesto Lorello who did my credit application and made sure I took advantage of all the side perks on offer from Hyundai. Best of all, I got the car with all the add-ons only 2 days after first coming in. More

First brand new vehicule. We went to all the dealerships on Bank street and we ended up back to Bank Street Hyundai for the vehicule and the curteous staff that greeted us. They worked with us to get us th on Bank street and we ended up back to Bank Street Hyundai for the vehicule and the curteous staff that greeted us. They worked with us to get us the vehicule that we wanted for a price that we could afford. So far 10 out of 10 to them. More

Omer did his best to explain the many (new to me) features of the Santa Fe. He was patient. He picked us up when our ride to the dealership fell through. I had a long test drive with the car which so features of the Santa Fe. He was patient. He picked us up when our ride to the dealership fell through. I had a long test drive with the car which sold it to me. The extra set of tire rims I ordered should have been available at delivery time, but Omar offered to deliver them to the house. Also it would have been nice if they had assembled the bicycle carrier. Otherwise we were very happy with our treatment. Mark Molloken did a good job closing the sale as I was a unsure as to whether to buy the turbo. i don't know if I got a good deal, but at least I felt as if I did not get a bad deal. That is important to any customer. I did feel that the negotiating process was a bit drawn out. More

My husband and I just purchased a Hyundai Elantra 2013. The individuals we dealt with were very friendly and professional. The service was excellent and I would recommend Ottawa Hyundai Dealer Bank Street The individuals we dealt with were very friendly and professional. The service was excellent and I would recommend Ottawa Hyundai Dealer Bank Street Hyundai highly. We are looking forward to doing business again in the future. Thanks to Faysal and Ernesto,, we are enjoying the vehicle very much ! Robin and Beverly More