BMW London

Not qualified to be a BMW dealer(at least certified BMWs). My sales associate Kyle went above and beyond. There was a recall on the car that they didn't look at until right before the delivery(this add BMWs). My sales associate Kyle went above and beyond. There was a recall on the car that they didn't look at until right before the delivery(this added a couple weeks of delay). Then they delivered the car with 2 curb rashed rims that were supposed to get repaired, the emergency call system malfunctioning and 2 blown front wheel bearings(this all takes place right after I get the car, I needed to take it to Grand River BMW and get wheel bearings installed). So I spoke to Kyle about this situation, he emailed Kelsey to reach out. But Kelsey doesn't know the first thing about customer service - I never heard from him and I have given ample time for him to reach out. I would stay away from this dealership. My 5 year old would provide better service than they do(and detaing). And by the way, the car was a pre-owned certified car by their dealership. More

I was walking along a particularly dangerous part of the sidewalk along Commissioners road yesterday morning Dec 27. The snow had not been plowed and the footing was next to impossible. I was seriously wo sidewalk along Commissioners road yesterday morning Dec 27. The snow had not been plowed and the footing was next to impossible. I was seriously wondering what a should do when a gentleman driving a service van from BMW slowed and stopped to give me lift. I appreciated that help immensely and wanted to be sure that the Dealership was aware of his kindness. David Keegan dkeegancu544@rogers.com More

Easy, prompt service for my first oil change, totally lived up to my expectations. Looking forward to my next visit lived up to my expectations. Looking forward to my next visit More

Excellent, comprehensive and efficient service with free shuttle service. One year of free road side assistance for the price of a 55 point inspection is a very good deal! shuttle service. One year of free road side assistance for the price of a 55 point inspection is a very good deal! More

Good Sales Staff. Not push, straight to business. Friendly attitudes without delays.and they make extra efforts to ensure your happy Not push, straight to business. Friendly attitudes without delays.and they make extra efforts to ensure your happy More

As a long time customer, I am aware of their knowledgeable service personnel. Although service is never cheap, it is always on time, and successful. Recently became aware of a pickup and deliv knowledgeable service personnel. Although service is never cheap, it is always on time, and successful. Recently became aware of a pickup and delivery of the vehicle, in addition to the shuttle service. Having the car washed when in for service is a nice touch! More

The service is done well and fast. They provide a free shuttle and they are in contact with you all the time. They provide a free shuttle and they are in contact with you all the time. More

Great service and excellent staff. Good hours and product knowledge. Shuttle service is great as well. Good hours and product knowledge. Shuttle service is great as well. More

The experience was very good and all of the staff were nice, helpful and polite nice, helpful and polite More

Excellent customer service and smooth process in buying SUV. Salesman was very friendly and made entire process very easy. Receptionist was very professional and friendly and assisted in completing sales p SUV. Salesman was very friendly and made entire process very easy. Receptionist was very professional and friendly and assisted in completing sales process. Overall it was very enjoying and nice experience buying SUV from this dealership. More