BMW Autohaus

What a Shame. You know, I never quite understood how certain places got such terrible reviews up until today. I can however say that there is no smoke without fire You know, I never quite understood how certain places got such terrible reviews up until today. I can however say that there is no smoke without fire and more than 90% of BMW Autohaus' negative reviews point to Domenic Ismaele's incompetence as a manager (see https://www.dealerrater.ca). I think it's safe to say that I am not the only person that wonders how this incompetent being represents such a renowned brand. As a matter of fact, this imbecile should be billed for damaging the image of Bavaria Motor Works. I'd visited this location in Aug. 2016 just before purchasing my car (from a non-bmw dealership). At the time, I spoke with Felicia Yim who had not only advised me, but also penned down on paper, that my warranty didn't run out until "1/19/2018 EXP. up to 160,000KM" (till this day, I have the ORIGINAL document that shows what she wrote down as a reiteration of what she had voiced to me that day). As she reassured me of this "bumper-to-bumper" warranty, and they had just finished some minor repairs which were covered under this same warranty, I went back to the dealership and advised that I was 100% in the deal for the car at the asking price. Needless to say, my discovery of the duration of this warranty was a big factor in my purchase. It wasn't too long after picking up the car that I noticed some rattling sounds in the front-right speakers but thought to myself "good thing I still have my BMW warranty until 2018".. right? Plus, BMW dealerships were momentarily hard to get booked-in with, so I decided to just wait till I had "real" maintenance issues affecting drivability before investing the time in a visit. May 26, 2017 - I sent Felicia Y and email asking her when I could get booked-in for maintenance (4-wheel alignment, wiper blade change, speakers, amidst other things). It would appear she lacked the common courtesy of responding to a customer inquiry as until this day, I am yet to get a response. In lieu of a response, I found PFAFF BMW Mississauga which has amazing online reviews & went there instead. They got my maintenance done but brought to my attention that after diagnostics, the speaker repair would cost me $702 as they do not see my car as still under warranty in the system. As you might imagine, this had me quite surprised. I told them that BMW Autohaus had advised me (and written down) otherwise. June 5, 2017 - I am at BMW Autohaus. Felicia Y (the root of my problem) is "not in office". I ask for service manager. I first relay my concerns to another Service Rep. He pulls up my VIN# in the system to tell me that my warranty expired 2016 NOT 2018 adding that Felicia must've made an error "or maybe she was looking at another VIN". I request again to speak directly with service manager. At this point, I am advised that he had "just stepped out". Rather convenient "stepping out" huh? I am reassured that he would give me a call soon. I leave. Not up to 5 mins after leaving, I get a call from Domenic Ismaele (Low & behold, Hoodini reappeared). Domenic is quick to dismiss my concerns basically adding that despite the fact that Felicia Y gave me wrong information, there was absolutely nothing that they can do for me (yes, I asked him this again so he could maybe hear just how much reasoning his words lacked & he still boldly, and quite rudely said YES). Note that at no point in the call did this imbecile even apologize for the inconvenience that all of this has caused me thus far - zero empathy towards a customer that has clearly been misinformed. Domenic is rude, poorly mannered and quite frankly, incompetent of representing the BMW brand & i can say all of this after speaking with him today. I have now taken this up with BMW Head Office and am now awaiting their call. More

Never buy New BMW from here The Sales Manager ALEX doesn't know about any cars. He was asked by my wife basic BMW questions and he didn't know any answers. The Sales Manager ALEX doesn't know about any cars. He was asked by my wife basic BMW questions and he didn't know any answers. More

First time BMW buyer -- great experience! I was sold my first BMW by Sean Sheibani. It was a wonderful experience from start to finish. He was very calm, kind and knowledgeable. There wasn't a I was sold my first BMW by Sean Sheibani. It was a wonderful experience from start to finish. He was very calm, kind and knowledgeable. There wasn't a feeling of being pressured and he really made us feel relaxed and not rushed. What can be a very daunting and stressful situation was very easy and enjoyable. Our delivery specialist was Andrei Podeanu and he was just incredible. He was so knowledgeable and spoke at a speed and in a way that allowed me to really absorb a lot of info. The navigation and media systems are more complex than I was used to. and Andrei was very patient with me. At no time did I feel rushed and left the car lot feeling confident and excited about my new car! More

Professional Focussed, helpful, and above all, knowledgable, that's what a sales consultant should be and Stefan (Stefan Serbu) is all of that, and more. Pleasure Focussed, helpful, and above all, knowledgable, that's what a sales consultant should be and Stefan (Stefan Serbu) is all of that, and more. Pleasure to deal with him. And Ken for a delivery specialist was perfect for what he did, with all the patience required to do it right. Good job. More

Great experience from first visit till delivery Great experience choosing & picking up my car. Had a great experience with Moe Dastranj from the moment I stepped into Autohaus. He was very friendly Great experience choosing & picking up my car. Had a great experience with Moe Dastranj from the moment I stepped into Autohaus. He was very friendly and patient and presented different options from the car presentation, to test drive, to even the paperwork to fill my need. not the typical sale person that you would expect. Also Andrei took the time to demonstrate all the key features of the car before I drove it home for the first time. They both made the customer experience special. Thanks so much for a great customer experience. More

Great experience purchasing car Had a great experience with Moe Dastranj. I went in for my first time to BMW Autohaus and I'm glad I got helped from him. He guided me throughout the Had a great experience with Moe Dastranj. I went in for my first time to BMW Autohaus and I'm glad I got helped from him. He guided me throughout the whole process of purchasing the vehicle, he gave me lots of options in terms of options of payment and what vehicle was appropriate for my budget. I think his best trait is that he cares about the customer. He doesn't want to pressure you into doing something you don't want to do. He won't get upset if you don't buy a vehicle. He wants you to be his customer in the future as well, he doesn't just want to try and sell you the car. You can see that he cares because he tries to do things as quickly as he can for you, he tries to resolve any concerns you might have and he always tries to find a solution to things, even after you bought the car. He tries to make you feel at home when you get into the dealership, never rushes you and gives you all the time you need to look around at cars and think about your decision. He follows up with you every once in a while to see how things are going and to make sure you're happy. He gives you personal advice which makes him trustworthy. Not saying this is the best dealership to get your BMW, all I'm saying is this is the go to guy to buy your new car from. Present or future, I'll always go to Moe first. More

Great cars, great service, great people. What else you need? Everyone knows in advance that when you walk into a BMW dealership you will be pretty happy with the cars. but particularly at Autohaus, the dealershi Everyone knows in advance that when you walk into a BMW dealership you will be pretty happy with the cars. but particularly at Autohaus, the dealership takes pride in maintaining a top of the line inventory at a competitive market value. And then you get to meet Moe Dastranj. he is an amazing guy. Friendly, open, honest, a very refreshing twist on any image you may have of a pre-conceived car salesman. Moe made my whole purchase experience the best, from the car presentation, to test drive, to even the paperwork. I truly recommend Autohaus, and if you can, ask for Joe. More

Best customer service ever! Usually when I go to dealerships, they only think about money, money and money!! But, the people who work here, specially Moe Dastranj, they care abou Usually when I go to dealerships, they only think about money, money and money!! But, the people who work here, specially Moe Dastranj, they care about your thoughts and your financial situation. He skipped his launch, his calls, just to make sure we are satisfied with our service. Dealerships need people like him and I am happy I found him in BMW and will always ask for his suggestions in future. More

made a huge dent on my car and refuse to pay me compensation I sent my car to them to replace my windshield. On the the day of pick up, I found they made a huge dent on my car and told that the door just fall do I sent my car to them to replace my windshield. On the the day of pick up, I found they made a huge dent on my car and told that the door just fall down accidentally. I was so angry and frustrated. I cannot believe that this could happened on my new car. When I talked to the service manager, he is so aggressive and refuse to pay compensation to me. And said that could happened in any other dealership. WTFFFFFFFFFF, so bad bad bad experience. I received zerooooo respect from them. More

New vehicle delivery process On Feb 28/17 we picked up a new 2017 BMW X1.and dealt with Andrei Podeanu who was the Delivery specialist. We were very happy with the efficient and e On Feb 28/17 we picked up a new 2017 BMW X1.and dealt with Andrei Podeanu who was the Delivery specialist. We were very happy with the efficient and easy way he explained everything to us. Thank you Russ and Linda D'Abreu More