BMW Autohaus

Seamless Purchase My husband and I had been looking for a used 428i for some time and found one we were interested in on line. Dmitri Borissov replied to us promptly a My husband and I had been looking for a used 428i for some time and found one we were interested in on line. Dmitri Borissov replied to us promptly and provided us with the information we needed even though the car had just come in. We drove from Ottawa on the Friday of the Canada Day weekend and met with Dmitri in the afternoon. He was helpful and knowledgeable and when he did not know something he promptly found an answer. We had looked at many cars on line but quickly decided to take the car Dmitri showed us. By then it was 4:15 on a Friday afternoon and the license bureau was closed Saturday. He found someone to get the licensing done before 5:00 and the car was ready the next day at noon. We were highly impressed with this level of service because without it we would have had to make a second trip to Toronto. Everyone we dealt with at the dealership was courteous and helpful. We love the car and the experience was painless. Thank you all. More

Worst Experience ever If there is one option for zero, I would have definitely chosen that one, the worst experience ever, especially Alfred Hung, sales manager was so rude If there is one option for zero, I would have definitely chosen that one, the worst experience ever, especially Alfred Hung, sales manager was so rude and impolite. I hate this dealership. The Worst of the WORST EVER. More

Excellent customer experience As repeat customers of this dealership, we enjoyed great customer experience once again. From help with choosing our vehicle to delivery, Moshe and Ke As repeat customers of this dealership, we enjoyed great customer experience once again. From help with choosing our vehicle to delivery, Moshe and Ken did an excellent job. As a team they were very helpful, professional, and knowledgeable. It was a pleasure working with them. More

Service for recall never completed Made appointment a month ahead of time to get 2 recalls fixed. BMW letter stated each repair should be 2 hours. Arrived on time, waited 15 minutes to Made appointment a month ahead of time to get 2 recalls fixed. BMW letter stated each repair should be 2 hours. Arrived on time, waited 15 minutes to be seen, dealt with as though I was a nuisance. Told shuttle service (a Honda!) only for drop off no pick up so had to make alternate arrangements to get home from work. Left car for 1.5 days to learn they needed another day. Told them need car to get to work and pick up kid from daycare. They didn't care. Offered no solution. Autohaus has 0 regard for customer time. Will never go there again. Mismanaged dealership that can't even keep appointments. Tarnishes the BMW name. More

Regret going to BMW Autohaus I sent my car to BMW Autohaus for recall, after I picked it up, I went to gas station to fill gas, I found the gas cover couldn't open. I went to home I sent my car to BMW Autohaus for recall, after I picked it up, I went to gas station to fill gas, I found the gas cover couldn't open. I went to home, I found all the doors couldn’t lock. The manager said I need to make a schedule for the fix and I need to pay for that. BMW made the issue, why do I have to pay for that? More

Exellent service Just picked up my BMW X6 and worked with Moshe Hadar and Andrei Podeanu from the first step all the way to complete the delivery. It was such a plea Just picked up my BMW X6 and worked with Moshe Hadar and Andrei Podeanu from the first step all the way to complete the delivery. It was such a pleasure dealing with both of them . They were amiable, pleasant and knowledgeable ! Andrei took me through the new features of the car and answered all my questions with patience and humour. Thank you Moshe and Andrei, for a great overall experience! Regards, Jinos Dadelahi More

If you’re thinking of going to BMW Autohaus, RUN THE OTHER W They have zero regard and respect for their customers! They damaged my car and lied afterwards. They don’t care about you or your property! Better off They have zero regard and respect for their customers! They damaged my car and lied afterwards. They don’t care about you or your property! Better off going somewhere else so what happened to me doesn’t happen to you. More

Great delivery experience! Just picked up my fourth 3-Series BMW, and this was my second time having Andrei Podeanu complete the delivery. It was such a pleasure dealing with th Just picked up my fourth 3-Series BMW, and this was my second time having Andrei Podeanu complete the delivery. It was such a pleasure dealing with this amiable, pleasant and knowledgeable young man! Took me through the new features of the car and answered all my questions with patience and humour. Thank you Andrei, BMW Genius, and Ali in Sales for a great overall experience! More

Dishonest and Rude Sales person told us he would not be able to discuss any deal with his sales manager unless we gave him our credit card and he took a deposit of $2000 Sales person told us he would not be able to discuss any deal with his sales manager unless we gave him our credit card and he took a deposit of $2000. When we found a better deal on the same car at another BMW dealership and purchased there, they refused to return my money. They were extremely disrespectful and bitter that we found a better deal elsewhere. In fact, they forced the dealership that we purchased our car from to give us back the money that they kept. Can you believe these entitled babies feel that they deserve $2000 for offering me a bad deal, tons of disrespect and giving me nothing. Unbelievable. Avoid these people at all costs. More

Learn about your cars Ask for basic questions about the car didnt know the answers worst experience garbage service where do you hire your employees from the street. Couldn Ask for basic questions about the car didnt know the answers worst experience garbage service where do you hire your employees from the street. Couldnt answer if the car was awd or rwd nonsense never recommending this dealership More