Autotown Pre-Owned Super Centre

HONEST review listing the good and the bad The good... SALES REP: My sales rep was MJ. I can say in all honesty that I would not have bought my car at Autotown were it not for her. Mostly The good... SALES REP: My sales rep was MJ. I can say in all honesty that I would not have bought my car at Autotown were it not for her. Mostly because I didn't like the car I originally went to see, but after getting to me and my needs, she suggested a couple of other cars. The third one I drove was a perfect match. Also, when I was still shopping around later in the week after having a bad experience with the trade-in situation (see below), she kept in touch with me, asking for a 2nd chance to make things right. Finally, MJ was also in touch several times after I took delivery of my vehicle. She helped me to arrange for the final work orders (chipped glass and scratched paint) to repair the issues I had found with the car. FOLLOW-UP: I must say I was very impressed with the post purchase follow up from Autotown. The last time I bought a used car (last year via Pembina Dodge), the only follow up I got was telephone message to remind that there was still time to buy an extended warranty. Meanwhile, I am comfortable saying Autotown truly does care about maintaining a long term relationship. I've since received several e-mails, phone calls, and reminders to complete this review -- all asking for feedback on how best to improve. SERVICE DEPARTMENT: I was extremely impressed with their service department (Bill?) when I had the outstanding work orders done. I got a courtesy car and the work was done on time. OVERALL: While my experience wasn't perfect, I must say the Autotown does indeed offer an amazing selection of high quality used vehicles. I shopped around quite a bit, and their pricing is indeed very fair. While I had a few issues related to service (see below), Autotown did in fact provide the best service when compared to the 4 other dealerships I frequented (which doesn't say much for this industry I suppose). The bad... FINANCE REP: I made an appointment to go through the final paperwork and take delivery of the vehicle, but when I arrived on the Saturday afternoon (thanks to a ride from my brother), I waited for over an hour before the Finance rep came to say hello. Then I found out the Finance rep wasn’t ready for me and wouldn't be ready for me for at least 3 hours (despite the fact that I made an appointment with her that morning!). I returned at 5pm later that day (got a ride from my dad), did the paperwork and took delivery then. To her credit, the Finance rep (sorry, I forget her name) was really expedient, did not try any pressure tactics (re: extended warranty, etc.), and I drove away in less than 30 minutes. ADVERTISEMENT: The features and functions that were listed on their advertisement did not match the features and functions of the car. The ad for the car listed it as a Volvo S40 T5 “R-Design”, and it noted features like "power moon roof", "block heater", and "17'' wheels". In fact, none of this was true. When I asked about the discrepancy, they responded with "The advertisement online is as accurate as provided via VIN decoder. Since the program can only read the vehicles VIN, once it is entered it generates all the information automatically. It may not always be exact which is why we put a disclaimer to check with the dealership for clarification. Thank you for noticing the error. We do try to provide the most accurate information as much as possible and will continue to do so. If at any time there is an error, we would do our part and correct it diligently. Thank you for bringing that to our attention." TRADE-IN: My biggest disappointment with Autotown was in dealing with my trade-in. Like with most dealerships, they said they needed to bring my trade into the shop to get a good look at it in order to determine the value (which I've come to realize is BS). They said this would take about an hour, so I left for an hour and a half and when I came back my car hadn't moved. When I announced my return, the Manager (Chris) walked over to my car and gave it a visual up and down -- he walked around the car once and looked inside the window. I was watching him from about 10 feet away and he didn't even go inside the car to start it or have a closer look. He came back inside 5 minutes later and said the best he could offer was $2000. I told him that if he was just going to look it over and make me a BS offer for my trade, he could have done that an hour and a half ago and not waste my time. To his credit he did apologize, but this was enough frustration for me that I decided at that point not to buy a car from Autotown. (Side note: I listed my car on Kijiji that night for $6700 and I had a bidding war, eventually selling it for $7500 the next morning). As mentioned above, MJ was the one who reached out a few days later, she apologized again for the trade-in situation, and she asked if there was any way she could earn my business. At that point I had sold my car and I did indeed like the car MJ showed me, so after several other test drives at other dealers, MJ got me to come back and I bought the Volvo. FINAL THOUGHT: So while Autotown is still a used car dealership and any praise should be looked at on the spectrum of used car dealerships, I can say that from the 6 used cars I've purchased over the years, Autotown was in fact the best deanship I've purchased a vehicle from. I am quite happy with my S40 — it truly runs like a dream and I’m happy I chose it over the other vehicles I was looking at. And I'm also very pleased with the follow up. More

Friendly with a no-pressure attitude I was looking for a reliable winter vehicle and, although I did not purchase from MJ and Auto Town, she was extremely helpful in the process. I never I was looking for a reliable winter vehicle and, although I did not purchase from MJ and Auto Town, she was extremely helpful in the process. I never felt pressured to make any definite decisions and MJ was great to deal with in general. Recommended. More

We had very good service in trying to find a used vehicle. The dealer who helped us to find a vehicle to our liking was very good. She took the time to bring us for a few test drives. We would highly recomme The dealer who helped us to find a vehicle to our liking was very good. She took the time to bring us for a few test drives. We would highly recommend Mary-Jane Ventura to family and friends. More

very good service Start from day one meet sale rep, Mary Jane, all the ways to service departments. MJ is an excellent rep she help us to look into the SUV that we loo Start from day one meet sale rep, Mary Jane, all the ways to service departments. MJ is an excellent rep she help us to look into the SUV that we looking for, explained, give details, help us with all inform. Answer all information we ask. Keep up with good work MJ. More

Very easy and friendly staff The staff at autotown made it a easy and enjoyable experiencE for both me and my wife.. Always felt like they had what was best for us in mind. The staff at autotown made it a easy and enjoyable experiencE for both me and my wife.. Always felt like they had what was best for us in mind. More

Worth a wait After I have done my homeworks I decided to have a quick visit of this company in order to validate the positive impression I felt with this company a After I have done my homeworks I decided to have a quick visit of this company in order to validate the positive impression I felt with this company after a short email of queries to Marcos, sales associate.Marcos was so quick to respond in my queries and consistent as well to respond to all my cloudiness in my mind when I finally met him in person. He explained to me all about the 2 cars I had driven for a test drive and he answered straightforward with out sugar coating some concerned I brought up . Amanda has a good sense of humour and has a great listening ears as well as she knew her stuff. Over all the company as a whole has an Xfactor of welcoming culture which is an edge against other dealers. Keep up the good values and work ethics, way to go! More

Total satisfaction I finally found the van (2011 Honda Oddysey) I wanted at the right price at auto town after over six months of searching. The vehicle was in perfect I finally found the van (2011 Honda Oddysey) I wanted at the right price at auto town after over six months of searching. The vehicle was in perfect condition at the right price, Paul Boulanger was very helpful in every way. and had answers to all of my questions. Dealing with friendly, honest and dependable Paul I felt very comfortable paying for the van. After sales follow-up by Paul was perfect and reassuring. All issues identified were dealt with by Paul with full support of Andres. I will definitely recommend autotown to anyone that wants to purchase a used vehicle without any stress. I am completely satisfied with this experience. More

Great cars! Great team! It was my first time purchasing a used vehicle with Autotown, and the whole experience was really awesome. They recommended different cars that they t It was my first time purchasing a used vehicle with Autotown, and the whole experience was really awesome. They recommended different cars that they think I would like, and from there I was able to choose the perfect vehicle for me. The whole team was very friendly especially Rick and Mike. I was able to pick the car that I wanted, arrange all the finances and drive away with that car alI in one day! Oh, and their pricing is unbeatable!! I would definitely recommend Autotown on Regent to anyone looking to purchase a vehicle. More

Bill in service, great guy! Had an issue with my Suzuki and they did an overview and took it out and drive it three times to see if they could find any of the things I described Had an issue with my Suzuki and they did an overview and took it out and drive it three times to see if they could find any of the things I described to them. Found nothing but did everything they could think of. I have been going here at least five years never a problem!! More