AutoValue Hyundai Niagara Falls

Terrible service…. I had to keep calling them for several weeks to get an update… THOMAS SPECIFICALLY KEPT ON MAKING UP EXCUSES OR HE DIDNT ANSWER THE PHONE…. The only thing they did that was good was replac weeks to get an update… THOMAS SPECIFICALLY KEPT ON MAKING UP EXCUSES OR HE DIDNT ANSWER THE PHONE…. The only thing they did that was good was replacing the engine and my assumption is because its probrably as easy as counting 1, 2, 3….. besides the excuses they kept making and the promises to call me back and NEVER CALL BACK, I HAD TO KEEP CALLING THEM AND GETTING PUT ON HOLD THEN NOONE answers…. I went to pickup my vehicle from them after weeks later of crap, they promised me a detailing and said they washed my car. I go to my car and its dirty to xxxx, i come in for the detailing they said they will do interior because exterior was already completed(so they say) i bring it in and i waited an hour for them to literally wash my car mats…. the rest of my xar was still in filth…. I suggest going her if you like being duped and played like an idiot!!! Oh i also forgot to mention that they made me type up a proper review so it makes rhem look good and rhey will throw in the detailing for that…. looks like they just wanted to look good but not do good in my opinion… i dont reccomend to ANYONE ID HONESTY RATHER DRIVE TO HAMILTON HYUNDAI More

Great environment and very welcoming. They go out their way to make sure all questions are answered and help with extra problems that may arise. Thank you Micheal, Colin and the rest of the AutoValue Hyund way to make sure all questions are answered and help with extra problems that may arise. Thank you Micheal, Colin and the rest of the AutoValue Hyundai team!! Looking forward to working with Tina and the service team!!! More

Going to Hyundai Niagara Falls was a very awesome experience. Chris Lortie was amazing to deal with, friendly, courteous and very thorough. We didn’t expect to buy that day but am so glad we did. St experience. Chris Lortie was amazing to deal with, friendly, courteous and very thorough. We didn’t expect to buy that day but am so glad we did. Steve Edwards explained our warranties options and made sure we had everything we needed to allow us piece of mind for the next several years. I would recommend them to anyone and would gladly go back again. Thank you Chris and Steve and everyone we dealt with! More

We got our new Hyundai Tucson from AutoValue. Even during this times when finding a in stock new car is nearly impossible, we were able to secure one for ourself from AutoValue. Our Sales agent was Mike who this times when finding a in stock new car is nearly impossible, we were able to secure one for ourself from AutoValue. Our Sales agent was Mike who helped us to get this deal and our finance manager was Steve who helped us to secure finance. We were very pleased by the service provided to us at the dealership and definitly recommend it to others. More

Chris lortie is the only reason I bought a hyundai in the first place. Came to look at something that wouldn't fit my needs. Left that night in my 2022 sonata nline. What a cool car, and Chris was so excited first place. Came to look at something that wouldn't fit my needs. Left that night in my 2022 sonata nline. What a cool car, and Chris was so excited to show it off. Now it's my turn to show it off. Everyone was so helpful the whole time. What a great Christmas gift to myself :) More

This is the second car my family has bought at this dealership and I think that everyone did a really great job. They were very accommodating and helped me get a good deal on my dream car! Michael was dealership and I think that everyone did a really great job. They were very accommodating and helped me get a good deal on my dream car! Michael was great and very helpful. More

Chris and Steve were very helpful and pleasant explained all features. We are very happy with the service they gave. all features. We are very happy with the service they gave. More

We had a horrible experience dealing with Mr. Steve Edwards, the financial manager, for purchasing a Hyundai Elantra. Steve was pushy and used scare sales tactic to try to push us to purchase a bad dea Edwards, the financial manager, for purchasing a Hyundai Elantra. Steve was pushy and used scare sales tactic to try to push us to purchase a bad deal, extended warranty that we did not want, making us pay thousands of dollars extra over the amortization period of the loan for a brand new car that has already 5 years manufacture warranty. Every word that came out of his mouth was a lie. He manipulated us, tried to incite between us and really crossed red line in a relationship between a business and its customers. Also he never wore a mask which made us uncomfortable. Stay away from this guy at all cost More

Brought new car for 2nd service aka oil change brought my own Castrol oil as don't really trust Quaker State. Was told that alignment is off on the vehicle for some reason. Anyways after 3+ hours and 76cad l own Castrol oil as don't really trust Quaker State. Was told that alignment is off on the vehicle for some reason. Anyways after 3+ hours and 76cad later was told to pickup vehicle. Being a mechanic I like to double-check if everything is done right and boy it wasn't. Jug with remaining oil was missing, upon asking I got it back and it was barely any left which gave me a hint to check amount of oil in the engine as jug contains 5L and this engine takes 4.5L or even less and sure enough, engine oil overfilled l, which can be detrimental to the engine. Another annoying thing that rustproofing reminder sticker which was next to oil change sticker was ripped off what hints to absence of any attention to the job at hand. Other thing that surprised me was persistence on 6000km oil changes as per old schedule, since multiple dealers, service manual and ticket with bluelink confirms that fully synthetic oil should be changed no later than 8000km, scare tactics or honest advice? Things like that doesn't sit with me well as a customer or a licensed tech. More

Thank you Chris ! Awesome customer service, goes above and beyond. Jesse and I are super excited! and beyond. Jesse and I are super excited! More