AutoValue Hyundai Niagara Falls

I recently purchased (June 6-13) my first NEW (Demo model) 2013 Hyundai Tuscon GLS Limited and without a doubt can rate this experience as EXCEPTIONAL all around. My first contact was via Autotrade model) 2013 Hyundai Tuscon GLS Limited and without a doubt can rate this experience as EXCEPTIONAL all around. My first contact was via Autotrader and submitting a request for information to this dealership in which less than 24 hours I received a call from one of the most pleasant, professional, and friendly individuals I have spoken to - Joanne Paparelli. After a short conversation about a demo model vehicle which just so happened to be her's, I was quickly excited to set up a time to come see the vehicle. Just to put it in perspective. I live in Waterdown and traveled 50 minutes to Niagara Falls to see this vehicle due to the service / conversation with Joanne and the competitiveness of the vehicle's pricing. A few day's later, I drove up to see the vehicle and was greeted at the door by Ryan Billings - a young salesman with a bright smile and professional demeanor. He quickly escorted me inside and introduced me to Joanne whom was exactly as I pictured. I was very open in discussing what I was looking for and part of this was trading in my vehicle (2007 XC90 Volvo). As I Ryan and I arranged to take the Hyundai out for a test drive, I was introduced to Amelio (owner) whom was going to look at my vehicle and present a trade in value. Amelio was extremely professional, NOT pushy at any time, but rather very accommodating and flexible to my needs and wants. After the test drive - in which Ryan was helpful, knowledgeable, friendly, and professional, we returned to the dealership to 'crunch the numbers'. It was a painless process and in the end Ryan and Amelio and I were able to come to a 'win - win' on the negotiations both with the price of the new vehicle and the trade in of the old vehicle. I was completely satisfied and there was no 'aggressive sales pitch' or pressure to buy. The focus was on my 'satisfaction' and a mutually agreed upon deal in which we were successful in coming to. Two days later I picked up my new SUV and no exception to the previous service, I was introduced to Rick in Finance and he as well followed suit to the previous interactions I had with others' from this dealership - professional, friendly, and flexible. I settled all the financing with Rick and then was escorted to my new vehicle for a 'personal picture' beside it, in which I was going to get sent to me. What a nice touch to finalizing the purchase with my new vehicle. Overall - In the end Autovalue Hyundai gained my business for life and I got a GREAT VEHICLE and EXCEPTIONAL SERVICE along the way. I can say it's like having an extended family and I would WITHOUT HESITATION RECOMMEND this dealer to all my friends, family, and acquaintances. The drive is well worth it!!! I am expecting no disappointments with my new SUV as I LOVE IT SO FAR. I only wish I was closer to the dealership so I could visit for every service required. Thanks again Joanne, Amelio, Ryan and Rick for an amazing experience! More

I gave autovalue a great rating because of the friendliness and professionalism of the staff! I was welcomed into a great atmosphere where everyone clearly wanted to help. They were willing to do friendliness and professionalism of the staff! I was welcomed into a great atmosphere where everyone clearly wanted to help. They were willing to do whatever it took to help us with our purchase without any pressure whatsoever. Joe and Gisele are fantastic at their jobs and I will purchase my next vehicle from them! More

I was taken care of very well. The staff were quick and efficient and very friendly. My car looked great and was clean on the inside and gas tank was full. Thanks guys! efficient and very friendly. My car looked great and was clean on the inside and gas tank was full. Thanks guys! More

buying a vehicle from auto value Hyundai was such a wonderful pleasant experience I wish I could afford to buy a vehicle every week, the whole process was so easy and effortless! I've recommended this wonderful pleasant experience I wish I could afford to buy a vehicle every week, the whole process was so easy and effortless! I've recommended this dealership to everyone I know, the staff goes above and beyond my expectations of what a dealership should be! Great job guys! More

Thjis was my first experience purchasing a new vechicle and i can honestly say they made it a very exciting one. Even with some personal financial problems, Adele went through considerable hoops to make th and i can honestly say they made it a very exciting one. Even with some personal financial problems, Adele went through considerable hoops to make this happen for me. I truly appreciate all their time and dedication. I would recommend them to anyone. Thanks again for everything. More

Our experience purchasing another new car from AutoValue Hyundai (3personally and 9 total with other family) was a very pleasant experience. Lucia Moutilika was very professional and genuinely wanted me to Hyundai (3personally and 9 total with other family) was a very pleasant experience. Lucia Moutilika was very professional and genuinely wanted me to have a good purchase experience and her after purchase care was excellent. Amelio Paparelli was equally helpful and very much wanted to satisfy my need to get the car I wanted and honestly discussed the price and my expectations. Lastly Jessica Crowe - finance - was very knowledgeable concerning financing and the HPP WRAP. I would certainly recommend this store for anyone hoping to by a quality vehicle and have a pleasant experience doing so. More

Ordered a trailer hitch which was installed but after taking posession of the new Sonata, was informed that a hitch is not recommended nor approved for this car. I should have been informed of this fact taking posession of the new Sonata, was informed that a hitch is not recommended nor approved for this car. I should have been informed of this fact prior to the finalization of the sale. I thus requested that the trailer hitch that was installed ( which was a bicycle carrier ) be removed and I be refunded its cost. They said that it could not be done! I am currently considering my options to have this situation rectified. Apart from this oversight by the seller, I found the experience well above my expectations! More

We were very impressed with the staff here. Dean answered all our questions without hesitation. Adele was also very friendly and again answered all our questions. We were without a car, we came up here on Mo all our questions without hesitation. Adele was also very friendly and again answered all our questions. We were without a car, we came up here on Monday night and by Thursday we had our new one. So again very impressed and just to let you know everyone we talked to at AutoValue is very friendly. They made this big purchase very easy for us. Again thank you all very much.We will definitely refer you guys to friends and family. We are loving the new car. Donna and Dan O"Sullivan More

Mike was very knowledgeable and informative when i decided to look into purchasing a new car and the Elantra met all of my needs, He walked me through all of the features , explaining the functionalit decided to look into purchasing a new car and the Elantra met all of my needs, He walked me through all of the features , explaining the functionality and operation of each one. He was always cheerful and humorous at times with some of the "female" questions I presented. Mike introduced Rick who was patient and helped me to clearly understand the fine points to financing through AutoValue's team. I felt comfortable with both representatives of AutoValue from the time I waked into the show room until I picked my new car! The tour through the service area was quiet helpful and they even explained how I could drop my car off in the evening and after riding to work pick the car up after work. Yes ,,,, a great feature the trunk will hold a road bike hands down! Thanks Mike and Rick I am loving my new Elantra. I would highly recommend calling Mike and chatting with him about your needs ,, you may be surprised at a how stress free getting a new set of wheels is. More

Wow! Where do I start. This dealership is awesome. The experience of buying a new car was effortless. They have a great team at the dealership from the sales team right down to the service department. If experience of buying a new car was effortless. They have a great team at the dealership from the sales team right down to the service department. If you are looking for a new car for a great price go see Joe! Thanks Joe and Team! More