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AutoValue Hyundai Niagara Falls
Niagara Falls, ON
878 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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878 Reviews of AutoValue Hyundai Niagara Falls
June 23, 2015
Not happy with the service My boyfriend just recently purchased a 2014 Hyundai veloster. Car was great for the first couple months, now that we seem to be having issues with the My boyfriend just recently purchased a 2014 Hyundai veloster. Car was great for the first couple months, now that we seem to be having issues with the car, the service shop is horrible with repairs. They ordered a part that wasn't the problem! they didn't take the time to look over the issue with the sunroof so apt had to be rescheduled. Now that they "don't have" a rental car for us so the car can go into the shop for how ever long to fix all the issues we have to rescheduale yet again. Very disappointed. More
by tina
Employees Worked With
Not sure
June 07, 2015
Really enjoyed dealing with Lorrie and Brian This was our second new Hyundai in as many years, and we're again thrilled with the product, and had a great service experience this time around. We This was our second new Hyundai in as many years, and we're again thrilled with the product, and had a great service experience this time around. We should be good with our two new Hyundai's for a while now, but we'd certainly consider them again in the future! More
by DaBassetts
Employees Worked With
Ray Wallace, Lorrie Goldman
June 04, 2015
Service call for oil change I went in for my regular oil change and asked if they could guarantee that I could be ready to go within about an hour (so I didn't miss another appoi I went in for my regular oil change and asked if they could guarantee that I could be ready to go within about an hour (so I didn't miss another appointment I had that day) - not only did they get me out within the hour, they finished the job in a half hour! I am very grateful for their courteous service always, but today really made me happy to call Autovalue Hyundai my car dealer. More
by diane123
Employees Worked With
Mark (not Mark Elsie a different one) asked John to help me get out quicker and he sure did. , John D'Elia
June 03, 2015
Wait time with appointment I made an appointment for an oil change and it took roughly one and half hour to do. My time is just important even though I'm retired. There seems l I made an appointment for an oil change and it took roughly one and half hour to do. My time is just important even though I'm retired. There seems lately alot of turn over in staff. I will be going to Performance Hyundai in St. Catharines even though it's a bit of drive for me. More
by harry
May 30, 2015
Service dept a joke! Great Costumer service when they sell you a car! But when it comes to warranty work! A joke! Excuses, and more excuses with poor mechanics. Been there Great Costumer service when they sell you a car! But when it comes to warranty work! A joke! Excuses, and more excuses with poor mechanics. Been there twice and had bad experience both times. There won't be a third!" We treat you like family"! Right! They must have different family morals than mine! Will never set foot in this place again!!!! More
by Kizlyk Chad
May 29, 2015
Excellent customer service The staff are all very helpful and courteous and explain the work that needs to be done. Thank you for your top notch customer care that you provide. The staff are all very helpful and courteous and explain the work that needs to be done. Thank you for your top notch customer care that you provide. More
by Beach57
Employees Worked With
John D'Elia
May 28, 2015
Excellent Dealer Always receive excellent service , staff very friendly and knowledgeable about their cars. You make an appointment and your car is serviced in a very Always receive excellent service , staff very friendly and knowledgeable about their cars. You make an appointment and your car is serviced in a very timely manner. I would definitely recommend to anyone thinking of buying a new car, to try this place. More
by rebuch62
May 23, 2015
All staff is very courteous and the work was done well. The staff works well in keeping all appointments on time and working efficiently to have everything done in the shortest time possible. I was very The staff works well in keeping all appointments on time and working efficiently to have everything done in the shortest time possible. I was very pleased to not be kept waiting too long. More
by Taylor,Jane20
May 02, 2015
Best experience Had to hug them on my way out... Best of experience... From the first phone call to the moment they gave me the keys to my new Elantra! Had to hug them on my way out... Best of experience... From the first phone call to the moment they gave me the keys to my new Elantra! More
by Happy gal
Employees Worked With
Caroline pridham, Ray Wallace, Matt Backshall
April 23, 2015
Worst Customer Service Ever I purchase a used car from their lot. The sales process was great and everybody was very friendly. About a week later I was having tire problems so I purchase a used car from their lot. The sales process was great and everybody was very friendly. About a week later I was having tire problems so I returned to the dealership. I was told by Ray the Sales Manager that this car should never have passed a safety with the tires as is, but because they were specialty tires there was nothing they could do. They put air in them and sent me on my way. About 2 weeks later both front tires completely blew. I returned to the dealership and was told they couldn't fix them to go to Niagara Battery and Tire. I went there and purchased new tires, where I was told that I shouldn't have driven off the lot in these tires. I returned to Hyundai where I asked them to reimburse me for the tires. I was told I would receive a call within the week. They never called me. I waited and waited and have been promised calls back, and promises but have never gotten anywhere. this has been going on since Oct/November and it is now almost May! I went into the dealership about 3 weeks ago to once again complain that I haven't heard from them and they told me they would get this taken care of. Once again, never heard anything...I called again today, and am once again "waiting" for them to call me back with more empty promises. Morale of the story...they sent me off the lot in an unsafe vehicle and are stringing me along so they don't have to deal with this. Worst Customer Service Ever!!!!!!!! I will never deal with this dealership again, and will not recommend this to anyone. More
by Pissed off
Employees Worked With
Kevin Dick, Ray Wallace
