AutoValue Hyundai Niagara Falls

Straight forward and professional This was a new car purchase, with a trade in. Was disappointed in the trade in value offered, however Nick worked us past this with a reasonable nego This was a new car purchase, with a trade in. Was disappointed in the trade in value offered, however Nick worked us past this with a reasonable negotiations on the way to an acceptable monthly obligation. At no time did we feel pressured into taking a path that was not acceptable to us. Financial Services Manager Caroline treated us with complete respect, even though we declined most (but not all) of her offers of supplemental products and services. The entire process was clean and easy. The car was ready at the appointed time the following day. All we can say is that we were very comfortable with the people, the process and especially the outcome. Eric Allan More

Great staff & Service From the sale facilitated by Joe to the service and attention to detail provided by Tina. Very happy with how this dealership provides seamless qualit From the sale facilitated by Joe to the service and attention to detail provided by Tina. Very happy with how this dealership provides seamless quality customer focused service. This is our 4th Hyundai can't find a reason to not come back. We loves the vehicles and the dealership creates a great family atmosphere from purchase to service. Keep up the great work! Mike Tibollo More

Excellent service and value I always feel they are trying to make sure I get the best price they can possibly give me when they service my car. They do an excellent job of explai I always feel they are trying to make sure I get the best price they can possibly give me when they service my car. They do an excellent job of explaining what I need and why. They are friendly and easy to deal with. They have earned my trust. More

Car repair with great customer service. Had an issue with the brake. Brake was repaired. Other brake was checked. While the work was being done I asked Tina to inquire about the rust situati Had an issue with the brake. Brake was repaired. Other brake was checked. While the work was being done I asked Tina to inquire about the rust situation underneath the car in the undercarriage. I was told that the undercarriage looked good. Was given a discount and also a free coupon for a car wash. I was very pleased with the service and the repair. More

Great Service!!!! Always have excellent service when I take in my vehicle. I bought my new car last year and have had nothing but great experiences since. Today I did m Always have excellent service when I take in my vehicle. I bought my new car last year and have had nothing but great experiences since. Today I did my "service 3" and Tina did great with helping me have a good deal using the special available. More

Service I came to this dealership thinking I just needed an oil change and tune up only to find out it needed so much more - including a new tire. This dealer I came to this dealership thinking I just needed an oil change and tune up only to find out it needed so much more - including a new tire. This dealership is amazing. They found all the issues with my car that I wasn't aware of quickly. I got a shuttle home and was kept up to date with what was going on with my car. Service consultant Tina Kennedy is very knowledgable and is a great asset to the dealership. She made sure my needs were met , even making sure I could drive my car when a tire had to be ordered in and would not be in until the next day by having the spare tire put on - without going that extra mile my daughter whose birthday it was that day would have missed out on a great birthday dinner and trip to toys r us. I will definitely come back to this dealership in the future. More

First Time Buyer I could not have had a better experience buying my first car. Joe and John were amazing, friendly and extremely helpful, staying past closing for me ( I could not have had a better experience buying my first car. Joe and John were amazing, friendly and extremely helpful, staying past closing for me (or coming back to work after going home for the day!). Thank you guys!! More

Friendly quick and easy Buying my next vehicle from there. Fast friendly service, the prices are right along with zero percent financing it was an easy decision. Thanks Joe S Buying my next vehicle from there. Fast friendly service, the prices are right along with zero percent financing it was an easy decision. Thanks Joe S More

Bad Service This is my 3rd review for this dealership, I gave 5/5 for the other two as I was extremely satisfied with old staffs. It was the best until new se This is my 3rd review for this dealership, I gave 5/5 for the other two as I was extremely satisfied with old staffs. It was the best until new service staffs came in. Sucks now don't go According to the service manager "Laurie" everything that I requested was fixed (headlight, taillight, navigation defect).. they swapped only left side headlight bulb and put bumper back on without asking me, so my car ended up having different colour head light bulbs for 2 days. Same thing for navigation, their receipt clearly says there was nothing wrong with my navigation system, yet I still lost direction all the time. Luckily I went to Hyundai in Oakville and was able to get all fixed. Couldn't believe a sentence "do not come back to our dealership anymore" came out from Service Manager's mouth. I said my family bought 3 cars from this dealership, yeah her reply was "but YOU only bought ONE" that's so funny so buying 1 car is not even important? Good thing I was able to open claim with Hyundai Corporate, I will update here once I hear something. Oh also, please do not give them bad review until you leave, they will get back to you for giving them TRUE review More

changing into winter tires On December 2, 2015 was the first time I came into this dealership and was greeted by a pleasant gentleman ( I didn't get his name) who personally dir On December 2, 2015 was the first time I came into this dealership and was greeted by a pleasant gentleman ( I didn't get his name) who personally directed me to the service department. The person who helped me with my winter tire change was Tina, she was very helpful, pleasant and knowledgeable. Tina is a valuable asset to the service team of Autovalue Hyundai. Thanks so much Laurie More