Audi of Mississauga

My review is based on the purchase of a pre-owned vehicle from this dealership. The vehicle was not an Audi, it was a BMW. After noticing the vehicle online, I decided to stop in to view the car one evening. from this dealership. The vehicle was not an Audi, it was a BMW. After noticing the vehicle online, I decided to stop in to view the car one evening. When I was given the opportunity to test drive the vehicle, I quickly noticed a tire pressure light was on. Assuming it could be a small sensor replacement issue or maybe low tire pressure, I thought nothing of it. When I asked Alexey about the tire sensor, I was told it was probably low tire pressure and if the vehicle was sold - it would be corrected under the safety inspection. I bought the vehicle the same night. When I inquired about delivery of the vehicle, I was instructed it would be within 48hrs. The delivery of the vehicle was delayed due to the car not being able to be detailed and needed to be safety inspected. I figured this was a reasonable response and I waited for the pick up. This process was delayed to the point, where I phoned Alexey questioning the delay and emphasized concerns over the safety inspection. My concern lied in the fact the car was safety inspected twice in a short duration of time, less than 6 months, and any delays signified “the car having issues”. Placing faith in Alexey and Audi, I trusted his response and waited. When I finally picked up the vehicle, it was not detailed - inside or out. I am not a professional detailer, but I have seen little kids wash cleaner cars. There is 100% no way the car was detailed; it literally was sprayed with water and maybe wiped?! And I would guess air dried. Being excited to purchase this vehicle and generally not being one to complain, I just drove off. Within 10 days of owning the car, I had the tire sensor light and a check engine light come on. I can not emphasize that I did not drive the car hard or far, less then 500km easily - all driven on main roads with no construction, large pot holes and I was not involved with any accidents or contact with other vehicles, curbs and/or knife yielding people. With concerns to why the vehicle was having sensors go off, I contacted Alexey asking about the tire pressure light and engine issues, to which I was told "the car is under warranty bring it to the manufacturer for repair, if you like I can bring it there for you or recommend a certified dealer.” With a strong distaste and/or concern, the same exact day, I phoned a dealership to book the next available opening for my car to be serviced. This dealership was a written recommendation given to me when I bought the car. My appointment was delayed by maybe 2-3 days due to business hours changing over the Christmas holidays. And I can assure you little driving was being done between my original complaint and my service date. Once I brought my vehicle to the dealership they inspected the car and advised me that the following issues needed to be corrected; #1 the daytime running lights were not operational #2 the solenoid valve needed to be replaced AND #3 the rear tire had an "inside side puncture" making the tire a safety issue. The tire is a run flat tire, not holding any PSI and was driven beyond its capacity while flat. The BMW mechanic emphasized that if the tire pressure light comes on, it means the tire is flat holding less then 21 PSI and would require servicing to ensure no damage is done. Keep in mind when I bought the car, the same light was on and the tires were never replaced and BMW advised me the original sensors were still on the car. When I started to think back, I had concerns that the type of damage to the tire from what BMW described was rare, it doesn’t typically happen from routine driving, in normal conditions and I personally did not drive the vehicle in anything but normal conditions. My drive to work is minimal, 5km. When I confronted Audi about my concern over the safety inspection of the car, I was originally asked what the bill for my repair was, to which I assumed they were going to address my financial concerns over buying new tires for my car and the 2 additional issues. When I responded to the email emphasizing concerns over the vehicle and how I was not comfortable with what might not have been disclosed to me, I was told that I personally was at fault for neglecting the vehicle and causing the damage to the tire and that Audi considered the matter resolved. It was clear to me that Audi relied on the fact I had warranty through the manufacture to fix anything wrong with the vehicle rather then address it themselves. Audi relied on the fact this situation can be viewed as he-said, she-said and ultimately having proof of neglect is difficult. I can say without any hesitation, the inside side wall puncture to the tire was not caused from poor driving or driving conditions. I drove the car very cautiously and like most new buyers, babied the car. I without the slightest hesitation believe Audi inflated the tires with air, and reset the sensor, a temporary fix. I would gladly accept fault on my behalf. From communicating with Alexey, I learned that the solenoid valves are not checked during safety and as a result, I accept that needing to be replaced. I can not express the displeasure I had from this dealership. Whatever good faith I placed with Audi and the process of buying a vehicle from them was completely lost. I without the slightest hesitation would strongly caution you from purchasing from this dealership. More

I found Alexey to be personable, knowledgable and professional. It was a pleasure doing business with him and I found him to be very enthusiastic about automobiles in general and Audi's in particula professional. It was a pleasure doing business with him and I found him to be very enthusiastic about automobiles in general and Audi's in particular. More

My visit to this dealership was very positive. I was approached by Tim who took the time to explain to me the different vehicles and their specs. He was very informative and answered all my questions. T approached by Tim who took the time to explain to me the different vehicles and their specs. He was very informative and answered all my questions. The process of purchasing the new vehicle was very smooth and did not have any problems. I was also not pressured into buying the vehicle. I decided to purchase the vehicle from this dealership because of the excellent customer service I received. More

Overall my experience with Mississauga Audi was great. My sales rep was Haroon Joseph and he provided exceptional customer service. Haroon is friendly and always had smile on his face. He was able to answer sales rep was Haroon Joseph and he provided exceptional customer service. Haroon is friendly and always had smile on his face. He was able to answer all my questions and ease any concerns I had. When I picked up my new car Haroon was very patient in showing me how to use all the functions and gadgets in my car. Keep up the good work Haroon More

We purchased a used Audi Q5 2012. Haroon was an We purchased a used Audi Q5 2012. Haroon was an EXCELLENT sales rep. He's very approachable, and he made the car buying process much much easier We purchased a used Audi Q5 2012. Haroon was an EXCELLENT sales rep. He's very approachable, and he made the car buying process much much easier than we thought it could ever be. He very accurately and thoroughly explained all the features of the car, and applications of this great! car. Not only was he very cooperative, he also listened to everything we had to see, patiently. He answered every question or concern we had with a smile! He was very knowledgeable as well. We noticed that Haroon was very dedicated to his work, while being honest, and professional. Without doubt, we can say that Haroon was THE BEST sales rep, we have ever had. We are EXTREMELY satisfied, and recommend that you all ask for Haroon's assistance next time you visit Audi of Mississauga. THANKS HAROON!! Bikram and Sapna Chandi More

I purchased a pre-owned A3 and dealt with Luigi Exconde. Luigi was (is) very approachable, friendly and responsive. While there were some hiccups in the delivery date and issues with detailing at point o Luigi was (is) very approachable, friendly and responsive. While there were some hiccups in the delivery date and issues with detailing at point of delivery, in the end all was resolved. Recognizing that some things were beyond his control; Luigi always kept me abreast of the situation to the best of his ability. I am extremely pleased with the level of customer service provided by all 3 gentlemen and would not hesitate to recommend this dealership to friends and family or to purchase any future vehicles from Audi Mississauga. CA More

When I visit the show room of Audi Mississauga for first time I never Thought of buying a new vehicul from Audi Mississauga. I am from Montréal but Joe Colletti convinced me with professionalism that he had time I never Thought of buying a new vehicul from Audi Mississauga. I am from Montréal but Joe Colletti convinced me with professionalism that he had a best car for me. I complete the transaction and the experience was fantastic and wonderfull. I will repeat this experience in the futur and I love my new Audi. More

Since purchasing my used A6, the service and options available at Audi of Mississauga have been excellent. Audi parts are not the cheapest to replace, but the work done and the time taken has been more available at Audi of Mississauga have been excellent. Audi parts are not the cheapest to replace, but the work done and the time taken has been more than acceptable. Adi Ng (service)has always been a pleasure to deal with, and I have always felt that I am being treated with honesty and he has provided me with options when available. I have, and will continue to recommend the dealership, and Adi in particular. I breifly dealt with Denny (sales)and it was a pleasure, although I have yet to replace my vehicle, I will contact him when the right time comes. Dave Davies More

My experience with this dealer was great. Haroon Joseph went above and beyond to make sure I got both the deal and the car I wanted. He was extremely professional, was open to answer all my questions, and went above and beyond to make sure I got both the deal and the car I wanted. He was extremely professional, was open to answer all my questions, and showed / gave a a test drive on different cars to help me make my decision. I never felt pressured or rushed during my visits and I'm glad I purchased my car at this dealership. More

Outstanding service throughout the purchase I made. I have referred two immediate family members to the dealership - primarily because I of have a high level of trust in the individuals and the great pro have referred two immediate family members to the dealership - primarily because I of have a high level of trust in the individuals and the great products Audi is manufacturing. More