
Audi Winnipeg
Winnipeg, MB
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This web page from DealerRater did not offer an option to select "Service" as a "Reason for Visit". My dealings with sales department have always been great, but service department is a different story. No c select "Service" as a "Reason for Visit". My dealings with sales department have always been great, but service department is a different story. No complaints regarding the individual service reps, but dealership policies seem to be designed to alienate customers, and management seems much more focused on finding excuses than in resolving issues. My vehicle is now beyond warranty (although less than 20K KM), and thankfully I have found an independent shop that charges about 60% of what Audi Wpg charges, with the added benefit of being able to deal with an organization that seems to actually be concerned with customer service rather than simply padding the bottom line. More
I had a reminder a couple of days before the appointment. My vehicle was assessed with my concerns and they were addressed in a timely manner. I was updated as to the progress of my vehicle and advised when My vehicle was assessed with my concerns and they were addressed in a timely manner. I was updated as to the progress of my vehicle and advised when it was ready. Overall it was a very pleasant experience. More