Audi Winnipeg

Overall, I’d rate my experience 3 out of 5 stars. There were some positives worth mentioning. The dealership team was generally welcoming and professional. In particular, Kyla Younes stood out—she There were some positives worth mentioning. The dealership team was generally welcoming and professional. In particular, Kyla Younes stood out—she handled our deal from start to finish in a very courteous and professional manner, and that made a big difference. However, there were several issues that impacted the overall experience. The sales process itself felt inconsistent, and our interaction with Mike was not as professional as expected. More importantly, there were discrepancies between what was promised and what was delivered. We were told the vehicle would come with Hankook all-weather tires, but it was instead delivered with Michelin all-season performance tires. Additionally, the broken chrome on the interior door handles, which we were assured would be addressed, was not fixed. We were also promised a second key for the vehicle, and we are still waiting for a clear update from the dealership regarding this. Another concern was the vehicle condition. According to the inspection report, the brakes were in good working order during the test drive. However, shortly after taking delivery, we noticed an issue with the brakes that required further investigation and a service appointment. Good thing we got an appointment to deal with it. In summary, while there were strong points in customer service from certain staff, the gaps in follow-through and vehicle readiness brought the experience down. I hope the dealership improves consistency between what is promised and what is delivered. More

A few hours before the service appointment,I called to speak to service about the particulars. After half dozen calls ,still on one answered But at service dept everyone was attentive and friendly. Our s speak to service about the particulars. After half dozen calls ,still on one answered But at service dept everyone was attentive and friendly. Our service was done on time, the loaner car was a bonus Not sales we went there for service More

Michael help with my car a lot he went above and beyond to solve all the issues. Thanks again. to solve all the issues. Thanks again. More

Audi provides great service…ease of dropping the vehicle off, great communication with the service advisor and then picking up a clean vehicle.… I would highly recommend going to Audi for your car servicin off, great communication with the service advisor and then picking up a clean vehicle.… I would highly recommend going to Audi for your car servicing. More

Audi provides great and fast service. Everything from receiving my vehicle to washing it at the end is done to perfection. All the workers are friendly and ready to help. Everything from receiving my vehicle to washing it at the end is done to perfection. All the workers are friendly and ready to help. More

Excellent experience. I called to inspect a tire, and my car overall, to assess the damage done by a pothole. I was booked in the next day and the Audi service team gave m I called to inspect a tire, and my car overall, to assess the damage done by a pothole. I was booked in the next day and the Audi service team gave me a full report and I got my car back at the end of the day. It was easy to book the appointment and they gave me a ride to work and back to the shop. Great customer service. More

Service is perfect and on time. a ride to the shop is very smooth and fast good service 👍 a ride to the shop is very smooth and fast good service 👍 More

Friendly, courteous, helpful and prompt, easy communication from start to finish. I appreciated the great customer service. communication from start to finish. I appreciated the great customer service. More

Great dealership business model and a great environment. Looks like a great place to work. Looks like a great place to work. More

Everyone was very helpful. Randy texted with updates. He was great. Always a great experience Randy texted with updates. He was great. Always a great experience More