Audi Vaughan

Absolute worst customer service ever experienced. After calling multiple times only to end up in a voicemail even after talking to someone. Finally, I booked an appointment online only to get a cal After calling multiple times only to end up in a voicemail even after talking to someone. Finally, I booked an appointment online only to get a call a week later to say that the reservation is actually a request and they don't have any spots. Why anyone would take their car here for service is beyond me. More

The experience here is very bad, do not buy anything here, they will sell you a damaged car. here, they will sell you a damaged car. More

Dealt with Emilio - had an awesome experience with him as well as the other staff there. He was patient, transparent and understanding. Highly recommend visiting this dealership. well as the other staff there. He was patient, transparent and understanding. Highly recommend visiting this dealership. More

This has to be the worst place I’ve ever purchased a vehicle from, bought an Audi A3 Quattro, it was sold to me without a Catalytic converter, when I approached them about it, they tried to play it off vehicle from, bought an Audi A3 Quattro, it was sold to me without a Catalytic converter, when I approached them about it, they tried to play it off xxx nothing. Also the car has a lowering kit on it that was installed incorrectly, so it makes noises when going over bumps. They made me wait over a month for the Catalytic, and still playing games about repairing the suspension. This place is a joke, they don’t care about the customers at all. I wouldn’t recommend anyone to buy from them, they don’t care. More

I have my Audi's serviced at Vaughan since the time it opened. My experience with Sean Hendricks have always been positive.He is very knowledgeable and helpful. He is a pleasure to deal with and always re opened. My experience with Sean Hendricks have always been positive.He is very knowledgeable and helpful. He is a pleasure to deal with and always ready with good advise. More

We bought a brand new Audi from Phaff because a good friend of mine was in sales. When it was time for the first service, is when I meet Shaun Hedrick as my service advisor. It's been almost 10 years friend of mine was in sales. When it was time for the first service, is when I meet Shaun Hedrick as my service advisor. It's been almost 10 years later I still service my Audi at phaff because of Shaun. What I like about him right from the beginning is his honesty and keeps his promise on work performed. Never a surprise like some other places. I've had nothing but great experience in service . I had one problem with the car and the factory warranty had expired, but because the car was only service there at phaff with a complete service history Shaun was able to take care of it with Audi Canada under a Goodwill warranty . I believe in building a good relationship with the dealership is very important and with Shaun I built a friendship over the years. Spiro More

I have only had good experiences here and Shaun Hedrick specifically in service is next level good. He’s friendly, helpful, attentive, timely and probably the best service advisor I have ever used since I specifically in service is next level good. He’s friendly, helpful, attentive, timely and probably the best service advisor I have ever used since I learned how to drive! Highly reccomend. More