Audi Uptown

Fantastic service Gloria Ieong Is a super start exceptional service !!! She is not only friendly but she went above an beyond to help us find the vehicle .her knowledg Gloria Ieong Is a super start exceptional service !!! She is not only friendly but she went above an beyond to help us find the vehicle .her knowledge and experience More

Dissatisfy customer services I went into the service the other day, inquired about my warranty program which I’ve purchased when I got my car. My car is a A3 convertible, during I went into the service the other day, inquired about my warranty program which I’ve purchased when I got my car. My car is a A3 convertible, during winter time, there is a problem when I open the door as it got frozen. Because of this, the door got bent out on the lower corner. I went in and spoke with Damian, his attitude was very rude and didn’t want to help. He simply told me it’s not covered and nothing they can do about it. Then I mentioned there must be something wrong with the car design which causing the problem. I was asking him nicely to raise up my concerns, he replied impatiently; I can’t find a reason to persuade myself to help you submit your concerns, why don’t you teach me how do I say. His attitude and tone of voice were very bad and this is unacceptable. I can’t believe with a brand like Audi, I would get this type of services. I was very disappointed. I have 2 Audi now but I will not have a third one in the future and will definitely tell my friends and family not to come to this Audi anymore. More

Go elsewhere for more reliable car and better service got new S5 in December 2018, within 5 months had to bring it back for service 4 times to fix unglued skirt, various electronics and speakers issues, got new S5 in December 2018, within 5 months had to bring it back for service 4 times to fix unglued skirt, various electronics and speakers issues, in addition to that horrible customer service, save your money and time and deal with more reliable brands and customer friendly dealerships More

Efficient Best car dealership in GTA. Sales people are straight forward and very accommodating. Definitely reduced the amount of time wasted in the guessing gam Best car dealership in GTA. Sales people are straight forward and very accommodating. Definitely reduced the amount of time wasted in the guessing game. With their help, I was able to close the transaction and pick up the car within 5 days. Highly recommended! More

Service department is terrible I went there for my car service.but the service guy who named Steve charge me more 600 hundred dollars without ask me. when I came back talking about I went there for my car service.but the service guy who named Steve charge me more 600 hundred dollars without ask me. when I came back talking about this thing ,he said will process refund to my credit car also he scanned my credit card.but after couple month I still didn’t get my refund .he always said is processing. untill now I still didn’t get that refund .also can’t reach him .he fools customers 3 times .i will never go to there again .also many people said uptown is terrible .mid town Audi is better . More

horrible experience I just leased a Q5 at this location. The sales person, Richard, was very unprofessional. Right after we signed the contract, his attitude, changed. Fi I just leased a Q5 at this location. The sales person, Richard, was very unprofessional. Right after we signed the contract, his attitude, changed. First of all, when i was looking at the charges, i saw that they had charged us $70 for the fuel. When I asked about the charges, he said, "did you want a car with no gas in it?". He then passed us to another person and left for the night before inspecting our car fully or bothering to show us any of the features of the car. We later realized that a few features were missing ( such as the floor mats or the car seat pads covers. The following day, I had to drive 50 minutes to go and pick up those items. He did not ever bother apologizing for his mistake and told me " I did not have to give you the mats!". I am still shock and surprised, how these people are not trained to provide the basic customer service to their clients. I guess all they care is one time sale! I would not go back to Audi Uptown and definitely would never recommend Audi uptown in general and Richard in particular to anyone! More

Pathetic customer service I meet Kevin ( Pre owned Manager ) at the dealership today to do trade in Q7 with my E400, His approach and body language was way to aggressive and h I meet Kevin ( Pre owned Manager ) at the dealership today to do trade in Q7 with my E400, His approach and body language was way to aggressive and has no sense of customer service. I had a very unpleasant experience , was not expecting this unprofessionalism from a brand like Audi. Customer service responsibility lies at all level whether you are in sales or management. Authority should not discount you from good behaviour. More

Too busy and no time for customers The service department seems under-staffed and struggling to provide quality customer service. Went in there with a warranty complaint and found the e The service department seems under-staffed and struggling to provide quality customer service. Went in there with a warranty complaint and found the experience extremely disappointing. More

Horrible Customer Service I was at Audi Uptown on Nov 30, 2018. We were looking to buy a new Q3. When we walked in the dealership, there were 3 sales person sitting in the cent I was at Audi Uptown on Nov 30, 2018. We were looking to buy a new Q3. When we walked in the dealership, there were 3 sales person sitting in the center and no one approached us. After 5 mins of browsing vehicles, sales manager Scott Drew came to us asking if anyone is helping us. When we replied no one is then he asked Louis Lu to help us. When Mr Lu came to us, it looked like he was forced to sell a car and was not at all interested in selling us a car. He checked the system and said only one Q3 without backup camera is available which I found funny as when I checked for new cars available on Audi Uptown, it showed quite a few day earlier. We felt like we were not welcomed to this dealership and they thought we were there just to pass time. But this is Audi uptown's loss because we went from this horrible customer service to BMW Markham and ended up buying BMW X1 that day. I think you need to train your sales people for better customer service. If I could I would give a negative stars for customer service. More

Honesty and Respect An absolute please meeting Kevin and Frederick for the first time. Even though we were unable to come to an agreement this go around, Kevin and Freder An absolute please meeting Kevin and Frederick for the first time. Even though we were unable to come to an agreement this go around, Kevin and Frederick were as upfront and honest in their dealings during the negotiations as I've seen in my past 30 years of purchasing vehicles. A refreshing change to the high pressure tactics some use to close a deal. Will definitely be visiting again. More