Audi Uptown

Incredible Sales Service!!! Mehmood Kalid at Audi Uptown (Markham) absolutely floored me. I actually had very high expectations walking into Audi as it was going to be my second Mehmood Kalid at Audi Uptown (Markham) absolutely floored me. I actually had very high expectations walking into Audi as it was going to be my second vehicle purchase from Audi Uptown and the last person I dealt with was so good that I walked out of there with a deal signed within an hour. Keep in mind that I had already known that salesperson from Benz who scored me a fantastic deal years ago and did the same for me at Audi years later. So my bar was set high. My guy wasn't there as he moved on so Mehmood took care of me and he did an absolutely incredible job. He was highly attentive to my needs. He spent a great deal of time with me and on delivery he spent what I would probably say more time than he really should have. That's how good he is. You won't be disappointed with him. When you go there, please ask for Mehmood. I came to learn that he has extensive experience in vehicle sales with high end cars. I speak this highly of him and I can pretty much personally guarantee that you will be very happy with his service. Thank you Mehmood for surpassing my expectations. I am not easy to please but you did that easily. More

Negative interaction with lady at reception. Not helpful and rather cold and careless in intonation, attitude and facial expression. Hope there is another dealership in the area. There is none in Richmond H and rather cold and careless in intonation, attitude and facial expression. Hope there is another dealership in the area. There is none in Richmond Hill now More

Very professional. Great etiquette in detailing the service required. Calls promptly on schedule changes. Offers more than required explanation on objectives fixtures. Understands auto mechanic functio service required. Calls promptly on schedule changes. Offers more than required explanation on objectives fixtures. Understands auto mechanic functions comprehensively. More

An excellent experience Dean Rodney not only gave me a far better choice and a much better price than was being offered by my former Audi Dealership, but made the entire expe Dean Rodney not only gave me a far better choice and a much better price than was being offered by my former Audi Dealership, but made the entire experience enjoyable. More

Incompetent- Rude - Dishonest Uptown Audi has the worst service department I have ever dealt with. They are incompetent and take zero responsibility for their work. It all flows fr Uptown Audi has the worst service department I have ever dealt with. They are incompetent and take zero responsibility for their work. It all flows from the top where Mark the service manager is rude and dishonest. He only cares for the rating he will get when corporate sends a survey. His staff botched a repair job and instead of taking responsibility asked me to take the car somewhere else. Do yourself a huge favor and stay away from this xxxx hole led by a lying bully More

Rude staff Lou the lease manager was both rude and unprofessional. As a result we purchased a new 2020 Q3 from the downtown Toronto dealership and could not be h Lou the lease manager was both rude and unprofessional. As a result we purchased a new 2020 Q3 from the downtown Toronto dealership and could not be happier. More

Worst Service The worst service, all he did was ridicule me and patronize me on the phone. I will never step foot in this dealership because of him. We spend so muc The worst service, all he did was ridicule me and patronize me on the phone. I will never step foot in this dealership because of him. We spend so much money on a car but they don't value that business. More

Worst Customer Service Audi Uptown has the worst customer service I have ever experienced. They don't value their customers at all. They ignored us when we went in for a Audi Uptown has the worst customer service I have ever experienced. They don't value their customers at all. They ignored us when we went in for a top up for my Q7. We were greeted with a simple "go inside" when we asked about getting a top up, didn't say where exactly or who to speak to. Girl at cashier's desk just kept pointing to a sign that said "Please ring the bell for assistance" without looking at us when we asked about getting our car topped up. And when we rang the bell multiple times no one ever answered, so we just left without getting a top up. The customer service level is nothing compared to Pfaff Audi. I highly suggest management to stop by Pfaff Audi to see what quality customer service looks like. This will be the last time I'll be visiting this location. More

Fantastic service Gloria Ieong Is a super start exceptional service !!! She is not only friendly but she went above an beyond to help us find the vehicle .her knowledg Gloria Ieong Is a super start exceptional service !!! She is not only friendly but she went above an beyond to help us find the vehicle .her knowledge and experience More

Dissatisfy customer services I went into the service the other day, inquired about my warranty program which I’ve purchased when I got my car. My car is a A3 convertible, during I went into the service the other day, inquired about my warranty program which I’ve purchased when I got my car. My car is a A3 convertible, during winter time, there is a problem when I open the door as it got frozen. Because of this, the door got bent out on the lower corner. I went in and spoke with Damian, his attitude was very rude and didn’t want to help. He simply told me it’s not covered and nothing they can do about it. Then I mentioned there must be something wrong with the car design which causing the problem. I was asking him nicely to raise up my concerns, he replied impatiently; I can’t find a reason to persuade myself to help you submit your concerns, why don’t you teach me how do I say. His attitude and tone of voice were very bad and this is unacceptable. I can’t believe with a brand like Audi, I would get this type of services. I was very disappointed. I have 2 Audi now but I will not have a third one in the future and will definitely tell my friends and family not to come to this Audi anymore. More