Audi Queensway

Absolute worst dealer Made an appointment to ONLY have winter tires put on my A7 - 3 weeks in advance. Dropped off car at 8 AM. - told ready by 2 PM.- not ready by 6 PM. To Made an appointment to ONLY have winter tires put on my A7 - 3 weeks in advance. Dropped off car at 8 AM. - told ready by 2 PM.- not ready by 6 PM. Told they took in to may cars I'm lucky i am getting mine many aren't. To make up they offered a shuttle driver - waited over 90 minutes after told he left - i can walk it in under 30 min. This is the 4th time i have had an issue ------ buy your car somewhere else - and never use the service dept. More

Purchasing my 2012 A3 car off lease End to end Customer experience to buy out my lease (love the car; not the dealership) was so disappointing we decided to purchase the Volvo V90 wagon End to end Customer experience to buy out my lease (love the car; not the dealership) was so disappointing we decided to purchase the Volvo V90 wagon as our second car rather than the Audi Q7. More

When bureaucracy hits the service departmnet A turn indicator light burnt out on our Q3 meaning a call to the service department. Figure this is a five minute job, and there is a safety componen A turn indicator light burnt out on our Q3 meaning a call to the service department. Figure this is a five minute job, and there is a safety component, particularly driving in Toronto. The "appointments department", presumably, a part of the service ministry, would get back to us if we left contact information, unless we wanted to leave a message with service. The service line is "we will put the bulb in with pleasure, but only when we find a gap in our service schedule." Might this mean leaving the car in the service area for the full day? The response: "Probably." :Later, we're running errands, and decide drop into the service department in case there's a spot vacancy. In service department parlance, at Audi on Queensway, this is called an "emergency drop in". Our first contact is a handler at a kiosque nearest the entrance, a young woman doing initial triage. The service agents are farther inside. There are no line ups, but everyone is busy in front of computer screens. We tell her out problem. She walks over to one of the agents, who does not look up at her approach, and shows no sign of hearing her. The agent mutters something into his screen, the young woman returns, and explains that we will have to leave our car for the day. "Might we be interested in a cut-rate rental for the day?" No, we are not. More

Sensor adjustment and 75 km service Very positive experience with the Audi Queensway staff. Courteous, professional and accurate with their timeline. Appreciated the call regarding othe Very positive experience with the Audi Queensway staff. Courteous, professional and accurate with their timeline. Appreciated the call regarding other minor issues to be dealt with next time the Princess goes in for a service. Having dealt with other Audi dealerships, this was a pleasant surprise! More

Best Experience Purchasing a Car!! We recently bought a Q3 and we LOVE it!! Our experience buying the car was fantastic. Blake Elliot took care of us and he was wonderful, not only is We recently bought a Q3 and we LOVE it!! Our experience buying the car was fantastic. Blake Elliot took care of us and he was wonderful, not only is he very transparent and direct, he was patient and has a great sense of humour making the whole experience the best we have ever had. Gustavo did our financing and he was great too. Great vibe in at this dealer! We went to one closer to us and it just was not the same. Thank you! More

Pleasure to deal with Just picked up my 2018 Audi Q5. Our sales rep Blake Elliot was a pleasure to deal with. No high pressure at all on his part. I have purchased audis fr Just picked up my 2018 Audi Q5. Our sales rep Blake Elliot was a pleasure to deal with. No high pressure at all on his part. I have purchased audis from different locations in the gta and no one can top his knowledge. He really cares about his clients. A please to shop at the dealship and have Blake be our audi sales rep. More

Very poor service department Had a break down on my 6 month old Audi Q5, when calling Audi service was put on hold for 10mins with no apology. Left 2 messages with the service man Had a break down on my 6 month old Audi Q5, when calling Audi service was put on hold for 10mins with no apology. Left 2 messages with the service manager and no call back even 2 days later. Had to call the sales person Bogdan (very good customer service) to get some assistance. Wrote an email to the General Manager, got a reply the following day. The email had no greetings, just began with the names!! And was making excuses more than anything else. They keep putting the same new service person on the line inspite of acknowledging that he is new!! The service manager seems to be hiding behind this poor new guy. More

Went in for a simple service and technician damaged car! Went in for the first time to have a safety done on my car which I purchased used in mint condition - not a scratch on it. Got a all hours later sayin Went in for the first time to have a safety done on my car which I purchased used in mint condition - not a scratch on it. Got a all hours later saying car is in perfect condition but technician crashed the front bumper coming out of car wash. What!!! Ok it happens - they gave me a loaner and had my at back to me in a few days however no compensation in anyway for the inconvenience and damage to my car - paid for the safety in fact because apparently you have too! No manager apologizing or credit for next service - nothing. As far as customer service goes - my rep was nice enough but um you crashed my car! Disappointed with the follow up given what happened. More

Audi A3 A while ago, I bumped my front end and quickly brought it in to service to see what damage there was. Farhan and Ben (the apprentice) went out of thei A while ago, I bumped my front end and quickly brought it in to service to see what damage there was. Farhan and Ben (the apprentice) went out of their way to inspect the car in the parking lot, on a very cold and rainy day. They spent almost an hour helping me, even though Ben's shift was over that day. There was no charge other than a new licence plate frame that I required, which was replaced by the gentlemen immediately. This wasn't only quality service but an act of kindness. They could have easily brushed me off and told me to just book an appointment. However, they alleviated my worries immediately. No problems with my car since. More

SERVICE CENTER. Had to bring my A8 in for nail in the rear tire. My adviser Alycia Rasco was fantastic. She was able to accommodate me in last minute and arrange for Had to bring my A8 in for nail in the rear tire. My adviser Alycia Rasco was fantastic. She was able to accommodate me in last minute and arrange for shuttle to rush me back to my work site. Talk about service with smile. She promptly emailed me back later in day as requested to inform me that the A8 was ready for pick. This was shear delight to have this kind of personal touch and follow-up /detail to attention, very thorough. More