Audi Queensway

Excellent service by Arash and team .Very easy Excellent service by Arash and team . Very easy transaction , no pressure sales tactics or nonsense. Product was exactly as advertised no hidden sur Excellent service by Arash and team . Very easy transaction , no pressure sales tactics or nonsense. Product was exactly as advertised no hidden surprises . Highly recommended. More

I have been a client of Queensway for 5+ years, the purchasing of a car is just flawless, and quite enjoyable, even comparing to other Audi dealership, pricing is absolutely competitive, service is wel purchasing of a car is just flawless, and quite enjoyable, even comparing to other Audi dealership, pricing is absolutely competitive, service is well above all the other dealers and today I keep buying Audis only because of this dealership - Regarding Service, I unfortunately have never has a single bad experience with service, i consider it to be as great as the sales department, brought my cars there many time, and always super happy- I would strongly recommend and super happy with the entire team. More

I had taken my car in for a sunroof issue 3 times over the course of 1.5 years and they kept giving my husband and me the run around about it being fixed. Until I flagged that I would take this up with A the course of 1.5 years and they kept giving my husband and me the run around about it being fixed. Until I flagged that I would take this up with Audi Canada did they start paying attention, but even then we did not trust they would do a good job. They're good at pretending they have fixed an issue and never calling you back once you try to talk to them. They're so busy I call them the McDonalds of Audi Dealerships as they just want you in and out quickly so they can make a quick buck! I have had many friends and neighbours tell me about their negative experiences at this dealership as well. Take my recommendation and drive a little further to another Audio dealership to get better service!! More

My expensive 2019 Q3 has been on for service twice ... neither was successful ... programmable garage door opener doesn’t work and windshield wiper vibrates excessively neither was successful ... programmable garage door opener doesn’t work and windshield wiper vibrates excessively More

Excellent Sales and Support team during these difficult days The entire team were exceptional for my new A5 Coupe lease. Hats off to this dealership and particularly for sales support by David G . I have been wi The entire team were exceptional for my new A5 Coupe lease. Hats off to this dealership and particularly for sales support by David G . I have been with Queensway for over 20 years now, into my 6th car and highly recommended these fine folks. John S More

Took great strides in creating a safe environment during this pandemic. However, Laurie took greater strides to get $250 from my wife for an alignment that was .02 degrees out of spec in toe angle on t this pandemic. However, Laurie took greater strides to get $250 from my wife for an alignment that was .02 degrees out of spec in toe angle on the left rear corner on a 2020 Audi with 2000 km. Good thing I was there and also have 20 years of experience in the auto service and repair world. Laurie died on the sword for that upsell. She didn't get it, was adamant it would cause tire damage and will never get a dollar from me for as long as I use that dealer. Avoid her, but trust her colleague who was professional and courteous. Saleswoman Kairen was also great when we bought the car. 5 star dealer, 0 star Laurie. More

They were supposed to rectify a vibration issue before the sale. Repeatedly lied that the issue had been fixed when it hadn't. As a result, closing of deal was delayed by 15 days during which I had a rent the sale. Repeatedly lied that the issue had been fixed when it hadn't. As a result, closing of deal was delayed by 15 days during which I had a rental car. After delivery of the car noticed that brakes severely squealing indicating totally worn brakes when dealership had lied in the vehicle safety certification. They then refused to respond to any communication. More

Worse over time When I first bought my car and had the car serviced, the staff were professional and were a pleasure to interact with. Over time, the staff and servi When I first bought my car and had the car serviced, the staff were professional and were a pleasure to interact with. Over time, the staff and service has declined to such a state that I would no longer recommend even trying to get your car serviced here. It took me 2 months to get my summer tires installed as they were 'moving the storage location', and then they couldn't find them, finally they found them and they were installed; on arriving to pick up the car, they had misplaced the work order and the key to the locker where the serviced car keys are located. It took me 50 minutes to pick up my car. Unfortunately, it seems that all dealership service centres are cursed by poor service, I have had worse experiences with other dealership service centres, but this has been a disappointing descent into mediocrity and apathy. Luckily the car itself has been mostly flawless and my interactions have not been as often as with other brands (I'm looking at you Saab and your worst ever North York dealership service centre). More

Terrible customer service Leased a vehicle and didn't know for 2 weeks if I will be getting the vehicle or when it will arrive. I had to call multiple times back in a week to Leased a vehicle and didn't know for 2 weeks if I will be getting the vehicle or when it will arrive. I had to call multiple times back in a week to get in touch with a rep. I would recommend to stay away and go to other Audi dealers near by, worst experience of any dealership I ever had. More

Good clients service I am a client for over 15 years now and we had our good and bad times . Had my q7 serviced today and i promised Lori that i will write a review. As I am a client for over 15 years now and we had our good and bad times . Had my q7 serviced today and i promised Lori that i will write a review. As a service advisor she went above and beyond and service was fantastic. As a business owner with several fleet this was a great experience and i will do more business with them in the future. Its very hard to be in a service industry but they earn my respect. If a manager reads the reviews you need to hire people like Lori as she takes pride with what she does and it makes your whole team look like a champ. More