Audi Oakville

FIND ANOTHER DEALER An absolutely terrible customer experience, by far my worst ever. They damaged my car when I brought it in for service would not take responsibility An absolutely terrible customer experience, by far my worst ever. They damaged my car when I brought it in for service would not take responsibility for the damage and were extremely un-professional and rude about the whole situation. Wrote Audi Canada Head office detailing my experience, they called me back and said they could not help as Audi Centre Oakville is dealer owned not a corporate location and apologized for the unfortunate experience. I tried following up again with the service manager but the dealership was closed for the evening. I tried leaving a message but he doesn't even have a voicemail that you can get to through the directory!!! He must be tired of customers trying to reach him about their negative experience and doesn't care. Left a voicemail with the service advisor requesting the manager call me and I never received a call back!! Only gave 1 star because I had to put something... very much a 0 star experience. Have told several friends and colleagues about the experience, they were horrified and similar to me will never buy or service their vehicle there. More

30 minutes to check in Not only did it take 30 minutes to check in for a simple oil change. The arrogance and lack of customer service provided by the team (Chris in partic Not only did it take 30 minutes to check in for a simple oil change. The arrogance and lack of customer service provided by the team (Chris in particular) was appalling. They talk down to you with just enough distaste it makes you wonder why you even bothered getting out of bed this morning. Love Audi, but not sure if the next one will be an audi if this is the treatment it provides me when I bring my car in. More

Very personalized and friendly service Dealt with Ryan Ward, he is excellent at his job and providing a smooth sales experience. I would recommend him and the Audi Oakville anytime. Dealt with Ryan Ward, he is excellent at his job and providing a smooth sales experience. I would recommend him and the Audi Oakville anytime. More

Audi S4 Transmission problem I have had my S4 serviced by Audi Centre Oakville first time. I have dealt with Geoff Simpson who is a has been professional, knowledgeable and cert I have had my S4 serviced by Audi Centre Oakville first time. I have dealt with Geoff Simpson who is a has been professional, knowledgeable and certainly customer focused. I would have no hesitation in recommending the Service Department and will continue taking my car to the dealership. First class service. Thank you More

Poor Customer Service Visited this store in January to look at a new Audi A4. David didn't seem interested in helping after I disclosed I wasn't buying that day. I have a n Visited this store in January to look at a new Audi A4. David didn't seem interested in helping after I disclosed I wasn't buying that day. I have a new Audi in my drive way and it certainly isn't from this store! More

Great overall experience We recently purchased our first Audi Q7. Salesman Daniel Koz was very patient and professional even though it was a fairly busy Saturday afternoon. A We recently purchased our first Audi Q7. Salesman Daniel Koz was very patient and professional even though it was a fairly busy Saturday afternoon. At the end of our consultation and test drive we decided the car would be ours. Delivery was made the following week as scheduled and was handled in a very efficient and professional manner, including paperwork which was done by Kristina, Thanks Daniel and Kristina !!! More

Games People Play I called Audi Oakville today asking if they had an S7 in stock to test drive as I was coming from about a half hour away. I was put in touch with Davi I called Audi Oakville today asking if they had an S7 in stock to test drive as I was coming from about a half hour away. I was put in touch with David Jervis who said that they had one in stock but he would need to check with the manager to confirm if it was ok for us to take it for a test drive. He called back as promised and indicated the time to come by the dealership. We arrived at the dealership at the appointed time (including spouse and 2 young kids) and he began to show us the car. He asked if, after the test drive, we would be ordering the car today to which I answered no, we would be making our decision within the month but had other cars we wanted to evaluate. He then said that he needed to see if his manager would grant us permission to test drive the car (even though he had already asked for permission and we had made no promises at that time that we were going to make a purchase decision today). After waiting outside for 5 minutes with the kids we concluded that we would not do business with this dealership under any circumstances and departed. Don't do business with dishonest people. More

Worst experience ever! I got S4 2015 from Audi Centre Oakville. I have the worst experience with such car dealer in Canada. The service people are ignorant and rude. They do I got S4 2015 from Audi Centre Oakville. I have the worst experience with such car dealer in Canada. The service people are ignorant and rude. They do not respond to customers in a proper way. Due to car misalignment, I lost my car's four tires. There tires are very expensive as they are performance tires. The dealer did not check the car alignment at the very first service. Any dealer does comprehensive check up on the very first service except Audi. Due to the misalignment, tires had toe worn and I had to replace them in just about 8 months. I became aware when I went to install the winter tires. The technician there refused to install the winter tires until I got my car inspected by the dealer. because I had the 4 tires worn. I reported the issue to Audi Centre Oakville and simply the service guy and their CFO washed their hands and pushed back the issue to me blaming me because I did not tell them that my car needs alignment!!!! They even pushed me to continental tires asking me to deal with their tires vendor. The service agent when I first talked to him, he informed that there is an issue with the 2015 S4s they received similar complaints from other customers. I escalated the issue to Audi Canada since 2 weeks (mid December) and so far no response. I followed up with the customer relation agent and her answer was " we are so busy and we are yet to get to your case" despite promising me to investigate within 24-48 hours. I spoke to two agents but with no success. The agent simply pushed back to the dealer and she asked me to deal with the dealer myself despite knowing the fact that the dealer denied any responsibility of the misalignment. I was frustrated and told the agent that it looks like Audi does not care about customers. I told her I am supposed to be driving a high performance luxury car, she said this is no more our car, it YOUR CAR!!!. Apparently, they don't care about the brand image. Unilke, BMW I have a BMW 2012 and since I bought it I service it at the dealer. I never had any issue. BMW cares about the brand and cares about the customers. really completely different experience. I am still waiting on the investigation to start and so far no response neither from Audi Centre Oakville or Audi Canada Even on service, Audi Centre unlike other dealers does not provide loaner. I installed 3M stone guard on the car 6 months ago. The guard on the left fender started to peel. I talked to the CFO, she arranged for a service appointment to redo the 3M. I asked for a car loaner, she refused and said they do not provide car loaners for such issue. They provide car loaners for service only!!! So I am the customer who suffered bad stone guard installation by Audi and also i have to pay for transportation during the time of fixing my car!!! What a heck of service?!!!! I wish I did not get an Audi and definitely this will be my first and last Audi More

Great Experience at Audi Oakville I am so happy with the service from Jason(salesperson).It was an easy and smooth transaction without pushy sales.Jason and Sabrina from Sales and Kris I am so happy with the service from Jason(salesperson).It was an easy and smooth transaction without pushy sales.Jason and Sabrina from Sales and Kristina from financing were good in explaining all the details we wanted to know on 2016 A4 and in lease details. Excellent buying experience for my first Audi! Every detail from test drives to final delivery was looked after with meticulous detail. If you are looking to purchase an Audi I highly recommend you visit Jason Lam at Audi Centre Oakville. More

My first service experience They receive the vehicle in time as per the appointment. The actual service time was slightly higher than the estimated time with 15min which is excel They receive the vehicle in time as per the appointment. The actual service time was slightly higher than the estimated time with 15min which is excellent in this industry. They show me the nail that makes the leak in the tire at the end. The service incharge person at Oakville service center was professional, kind and very polite. More