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Audi Newmarket
Newmarket, ON
28 Reviews
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28 Reviews of Audi Newmarket
July 27, 2023
I bought the cheapest used car on the lot and Michael Tsiang and Shawn made us feel like I bought the new R8 convertible with all the options…..real good people and Michael is a true gentleman….I would d Tsiang and Shawn made us feel like I bought the new R8 convertible with all the options…..real good people and Michael is a true gentleman….I would definitely recommend and seek them out again. True professionals!!! More
by Johnnyg930T
Employees Worked With
Michael Tsiang
July 06, 2023
I recently experienced the most frustrating customer service from the General Manager at Pfaff Audi Newmarket. Her responses when they finally came were unprofessional and flippant. Instead of deescalat service from the General Manager at Pfaff Audi Newmarket. Her responses when they finally came were unprofessional and flippant. Instead of deescalating the situation, she did the opposite, and made things so much more frustrating. It took a month to receive a response, and only after I reached out again with the next level manager copied. My issue was not resolved whatsoever. I was essentially told to suck it up. Before this experience, I was so happy with the service team, and my car; but the GM really let me down; she has lost me (and my network) as a customer. And the sad reality is that she clearly doesn't care. More
by sarahturnham
Employees Worked With
Shannon Douglas
June 30, 2023
Buyer beware! Horribly disappointed and upset with Pfaff Audi in Newmarket. If you have more money than brains or time, then you won't care, but if you would rathe Horribly disappointed and upset with Pfaff Audi in Newmarket. If you have more money than brains or time, then you won't care, but if you would rather put money into your child's education or family vacation vs. unnecessary service or a fancy coffee at the dealership, then read on. Purchased a vehicle from them early in the year. While Ryan was courteous and patient, I felt like I was being upsold at every corner. I also rec'd conflicting info from him - ie. that I had to buy extended warranty at the time of purchase through Audi, which wasn't the case (you can buy it anytime), as confirmed by their service dept. Only 1 month after buying the car (and Audi doing the safety), I had an issue with it misfiring. I sent a note to Ryan to ask his advice, but once I told him I didn't have an extended warranty, he never replied. Despite this, I took it in anyways as I needed my car to be working, spoke to Brendan (Service Advisor), who appeared to be very knowledgable and professional. However, after they ran a diagnostic for $180, he told me I needed $1700 worth of service (fuel injector and insisted on a carb clean). Though at the time I was trusting what Brendan had told me, knowing something about cars, something seemed not quite right (and knowing that dealerships make most of their money through service), I was skeptical and decided to get a second opinion. Good thing I did! After a little troubleshooting and using basic logic, I had determined that while the fuel injector dx was plausible, it wasn't the only possible dx, but likely the most expensive. I decided to do some more investigating with a mechanic friend and we found the culprit to be a faulty ignition coil - a $36 part! Once I replaced it, it ran like a dream and saved over $1600 in the process! I'm not completely sure, but I don't think Brendan was deliberately misleading me and was likely let down by his service team. This being said, don't be fooled by service departments, even if you don't know much about cars. Look online or buy a code reader - they are cheap compared to a costly service bill - and there's enough info online (youtube) that you can understand for you to know if something smells fishy / illogical, or talk to someone else who you trust to give you an honest second opinion. I have let Audi know my disappointment and am curious to see what they have to say or what goodwill they might offer, but I'm not holding my breath. Caveat emptor! More
by Concombre
Employees Worked With
Brendan Cudmore (Service Advisor), Ryan Kim (Sales)
August 12, 2021
Not their fault and nothing they can do! I took the car in in February only to be told nothing was wring with it, The problem continued and the check engine light came on this month. I have warranty thro in in February only to be told nothing was wring with it, The problem continued and the check engine light came on this month. I have warranty through a third party. Phaff called the warranty company and indicated to me that the work that needed to be done was covered. They did not initiate a claim on the day of service as they had done when I took the car in a year ago for another issue. The warrant company advised the part is in fact not covered and now I am stuck paying over $1000 in service, diagnostics, parts and rentals. Phaff advised me that they were just going by what the warranty company said and had no way to know if I even had warranty. Poor customer service. They got their money and that's all that matters. More
by Heather
Employees Worked With
Albion and Leo
January 20, 2021
my audi q5 serviced twice at this location and i have pre paid maintenance plan. they supposed to replace Cabin filters as per maintenance but didn't replace. paid maintenance plan. they supposed to replace Cabin filters as per maintenance but didn't replace. More
by yen
Employees Worked With
servicing
February 04, 2020
Horrible service, No response and then insinuated I lied Horrible service department. Since buying the vehicle the back hatch release has been faulty. I reported this just after picking it up. Climbing in th Horrible service department. Since buying the vehicle the back hatch release has been faulty. I reported this just after picking it up. Climbing in through my back seat to access still. They have no record of my unanswered phone messages regarding this issue and do not plan to fix it unless I pay for a diagnostic and repair. No star rating for them as this is not my first service issue with this team. Expensive and rude if they respond at all. More
by colleen_worsley
Employees Worked With
Hard to say, very little response, service department as a whole.-
April 30, 2018
Would never recommend Worst customer service! I called regarding a flat tire and was transferred to the service department. After no answer I called again and was put on ho Worst customer service! I called regarding a flat tire and was transferred to the service department. After no answer I called again and was put on hold for over 10 minutes. After 10 minutes I was informed that everyone in the service department was busy and that I would get a call back as soon as someone was free. Waited 2 hours and called back myself to only be told that unless I got there in the next 15 minutes, my car would not be looked at today. Would not recommend using this dealership! More
by kriss
Employees Worked With
Amanda
March 17, 2016
Friendly, professional and worth consideration Although I did not end up buying my Audi at Pfaff Newmarket, I did have the opportunity to visit and speak with Michael prior to my purchase. I was h Although I did not end up buying my Audi at Pfaff Newmarket, I did have the opportunity to visit and speak with Michael prior to my purchase. I was honest and advised him of my situation and what I wanted and needed. My "needs" were a particular colour and I couldn't wait, I needed it to be on the lot. Michael was friendly and professional throughout our 30-45 minute conversation. Showing me the in-stock model available. When I left I was pleased with how he conducted himself knowing that he did not have nor could locate the car I wanted. I followed up with him and advised him that I have made my purchase. I owed him that much. His reply was unexpected but just proves that he's a good man. More
by CT13
Employees Worked With
Michael
February 01, 2016
Excellent sales and service. Shehan Wicks is excellent. The new Store Manager, Paul and Creg my service advisor are great. My dealings with Stephen the pre-owne sales and service. Shehan Wicks is excellent. The new Store Manager, Paul and Creg my service advisor are great. My dealings with Stephen the pre-owned manager have been excellent. The over all Audi experience is excellent. I have been a loyal customer for many years and have purchased many vehicles. I have also referred friends and family. I'm greatfull for my relationship with both Shehan and Audi Newmarket. I enjoy the friendship and Saturday car washes. Finally, I love the Audi vehicles. More
by Spano
Employees Worked With
Shehan Wicks, Stephen Hanzlik & Creg Backmann.
November 30, 2015
Always great service On time, reliable, pleasant. Love that they always clean your car following any service Not always most reasonable, but so far fair pricing for th On time, reliable, pleasant. Love that they always clean your car following any service Not always most reasonable, but so far fair pricing for the work completed More
by None
Employees Worked With
Leo
