Audi Midtown Toronto

Best Service Team Ever! Owing a beautiful Audi is one thing. Having an outstanding service relationship with an Audi dealership only compliments that. In my opinion, the serv Owing a beautiful Audi is one thing. Having an outstanding service relationship with an Audi dealership only compliments that. In my opinion, the service team at Audi Midtown is second to none. They are professional, knowledgeable and extremely trustworthy. Their advice is always in the customers best interest, not their own. I cannot recommend them enough. One of the key people at Audi Midtown, is Rolf von Engelbrechten, who I have personally dealt with since 1979. Over the years Rolf has imparted his exceptional skill sets of honesty and top level customer service to the whole team at Audi Midtown. More

Professional! What an experience, not only the car but also our salesman Simon Wai. He has been very professional throughout. Before the delivery, he gave us a tho What an experience, not only the car but also our salesman Simon Wai. He has been very professional throughout. Before the delivery, he gave us a thorough training of all the gadgets and this saves us a lot of time and effort by going through the manuals later on. More

Unprofessional The experience I had with Audi Midtown was terrible. The consultant was not respective of my time and I felt my business was not valued. I was advised The experience I had with Audi Midtown was terrible. The consultant was not respective of my time and I felt my business was not valued. I was advised to replace my tire as it was not patchable. I was told that Rim & Tire protection, which I purchased at another Audi dealership was not claimable as it was not purchased from Audi Midtown. I later found out from the warranty company that any Audi could have submitted the claim. As Midtown already took out the nail from the tire, the warranty company declined my claim submitted by another dealership. I had other maintenance done on the same day, which the consultant did not even bother to explain what was completed. I would not recommend this dealership for any services as they are not respectful of their customers time & avoid responsibility when they had to complete extra paper work. More

Technical Today was the second time I sought technical assistance for my new Audi from Angelo Christopoulos. He was amazing. He helped me with the difficultie Today was the second time I sought technical assistance for my new Audi from Angelo Christopoulos. He was amazing. He helped me with the difficulties I was experiencing. Angelo is patient, professional and knowledgeable. Thank you Angelo More

Nice experience Rosa Ngo is great! Leased A5 by her. She is very responsible and professional. recommend her. My friend bought R8 and Q7 2 years ago. Rosa Ngo is great! Leased A5 by her. She is very responsible and professional. recommend her. My friend bought R8 and Q7 2 years ago. More

Voice commands, direction shown on mirror Needed assistance with the voice commands and inquired about the direction showing on the inside mirror. Service Consultant arranged for Master Techn Needed assistance with the voice commands and inquired about the direction showing on the inside mirror. Service Consultant arranged for Master Technician to assist. The technician was patient and helpful. Both were really great. More

Service Department Director told me "Don't ever come back" I initially took my 2010 Audi A4 in for service back in 2012 when this dealer was at Sheppard and Warden for a oil consumption issue. Back then I w I initially took my 2010 Audi A4 in for service back in 2012 when this dealer was at Sheppard and Warden for a oil consumption issue. Back then I was told it's normal for these cars to burn 1 quart every 2500kms. I thought it was excessive but it was under warranty so I left it at that. They topped it up and I was on my way. I brought it in to be topped up 3 times before I was told I would have to start paying for the oil. By now more A4 B8 owners were coming forward and there was a class action lawsuit in the USA which went through. Soon there after I received a letter from Audi Canada stating there may be a oil consumption issue and they extended the warranty to 8 years for that issue. Fast forward to this week November 2016 where my car is now burning 1 quart every 700 kms. I took the car in Midtown Audi and was denied warranty service as my car had a tune on it in the past. This means I am on the hook for a $7000 repair. Not sure what an engineering and manufacturing defect where the rings and pistons do not fit properly and thus causing oil to blow out, has anything to do with a tune. The tune was on the car for 2 months when I took it in back in 2012. They earased the tune when they reflashed the car and refuse to take ownership to that so that $600 that vanished into thin air. Regardless the service manager was down right rude. He went into the directors office and talked to him about something and I'm sure it was my issue as I had raised my voice in frustration and the big guy probably wanted to know what's going on since his door was open and his office has glass walls. He was just sitting behind his desk staring at me for a good 30 seconds but didn't do anything. Well on my way out I stuck my head into his office and told him customer service in non existant and they should take ownership to a known issue. I start walking back to my car and the director gets up off his chair and starts chasing after me saying I blind sided him. I told him that he knew what's going on. Heck I think everyone one in the service area knew when I raised my voice. He said the service manager went into his office to discuss tires and knew nothing about my issue. That was a clear LIE! As I was getting into my car and telling him to have a nice day he tells me to "NEVER COME BACK AGAIN". That is totally unacceptable for a person at his level and down right rude. I would never recommend this dealers service department. I should have read the reviews before deciding to go back there 4 years later. Icing on the cake is I called Audi Canada to tell them about the experience. They said they don't get involved in these matters but would contact the dealership who has an option to contact me. I haven't heard from them yet and it doesn't look like I ever will. Sorry for the long review. I still love my car though so time to start saving $7000 for the fix. More

Customer Service Not happy with the fact they don't accept payment over the phone. Web, PayPal, internet, nothing. You have to physically visit even for a small order Not happy with the fact they don't accept payment over the phone. Web, PayPal, internet, nothing. You have to physically visit even for a small order of under $50. More

Yes this dealership can cost lives My brand new Audi was back in the dealership the second day after pickup, with a gas leak. The car was obviously not safe for driving but how did it My brand new Audi was back in the dealership the second day after pickup, with a gas leak. The car was obviously not safe for driving but how did it get pass quality control in the first place? There are no what-ifs here, this could've exploded into a fire. Issue #2: Had a recall couple months later, so I booked an appointment and brought the car in. Got a call later saying parts wasn't in but the order would be here the next day. Since I already got a rental I was fine waiting. Parts came in late, more waiting. Parts finally came but was defective on delivery... again QC problems! I asked to get my car back but they told me they've already taken it apart. Ended up driving a rental for 2 weeks! Issue #3 AC randomly fails. The compressor wouldn't work some times but dealership service dept cannot find the problem. Issue is unresolved. Issue #4 Coolant level drops constantly, back in the shop again. I won't make any recommendations, just stating my experience. Good luck. More

8,000 km service for A3 E-tron Although I purchased my Audi at Owasco I decided to go to Mid Town because of their service hours. I required an early appointment and somewhere close Although I purchased my Audi at Owasco I decided to go to Mid Town because of their service hours. I required an early appointment and somewhere closer to my work. The E-tron technician was available at 7:30 which worked perfectly for me. This was the 1st service visit for my car and required only an oil change. The staff, from the receptionist to the technician, were pleasant and friendly. I requested that they look at a minor issue I have with the sound system settings returning to the default settings and from their diagnostics they couldn't find the cause. But were willing to take a further look if it persists. Granted this issue I've encountered rarely happens and I haven't found a pattern as to why it resets. The dealership is very new, with a great waiting area - offering free Wi-Fi (decent speed), very clean and comfortable. A complimentary wash and interior vacuum was a nice touch. More