Audi Kitchener-Waterloo

The latest service was a warrenty repair of the sensor lock on the drivers door. The whole experience from dropping the vehicle off, shuttle to work, shuttle pick up and return of the cleaned vehicle wit lock on the drivers door. The whole experience from dropping the vehicle off, shuttle to work, shuttle pick up and return of the cleaned vehicle with repaired sensor lock was flawless. Great Job from all concerned. More

Maddie greeted me with a warm smile when I dropped off my vehicle for service after normal service hours (I travelled from Oakville) which was a pleasant change to a stressful day. She displayed a professio vehicle for service after normal service hours (I travelled from Oakville) which was a pleasant change to a stressful day. She displayed a professional upbeat attitude throughout the vehicle drop off & loaner vehicle exchange. Any questions I had were quickly answered & correspondence was detailed & clearly presented. There was no difference in Maddie's proficiency when I picked up my vehicle after normal service hours again. Maddie's is a great asset to the Service Center Team. More

Maddie was efficient and customer oriented. She was able to manage multiple projects at once and still able to deliver ahead of schedule. She has a great disposition and made me feel at ease while in the de to manage multiple projects at once and still able to deliver ahead of schedule. She has a great disposition and made me feel at ease while in the dealership. She was professional yet friendly. Thank you More

Maddie is the best Audi Consultant I have met so far. She not only understands Audi Mechanics but also her customers, that ability to use empathy naturally is very hard to find. She is a hard worker, but als not only understands Audi Mechanics but also her customers, that ability to use empathy naturally is very hard to find. She is a hard worker, but also does things (and follow up) in a timely manner. I am very satisfied with her service and she is one of main reason I keep coming back to Crosby. Because of her service, I will definitely recommend Crosby to Audi owners. More

I have dealt exclusively with Crosby Audi for all my cars and service for almost 25 years. The salespersons and service managers have changed but the on both the sales and service sides I have always found t and service for almost 25 years. The salespersons and service managers have changed but the on both the sales and service sides I have always found them to be fair, honest and reliable. I always recommend them and will continue to use them for all my future needs. More

I had a great experience dealing with Martin and his team at Crosby Audi I am a young business professional and had a hard time being taken seriously at other brand's dealerships due to my age. Martin did a at Crosby Audi I am a young business professional and had a hard time being taken seriously at other brand's dealerships due to my age. Martin did an amazing job qualifying my purchase and making sure I was in the right car with the right options. Martin was always available on the phone, over e-mail or in person to answer questions and help me with my purchase. I would HIGHLY RECOMMEND purchasing a vehicle through Martin and Crosby Audi. Andrea was great do deal with in financing and was extremely efficient to deal with. Kaitlin left a great last impression on the dealership and the brand when handling the delivery of my new Audi. GREAT JOB team and I look forward to mine and my wifes next purchase! Cheers Clint Williams Kitchener More

For the first real car purchase that I've made I went to the right place. I can't say enough about the treatment that I got and the quality of service that I received. Yosef was a sales guy that I was to the right place. I can't say enough about the treatment that I got and the quality of service that I received. Yosef was a sales guy that I was able to trust, he was never afraid to say that he didn't know something and was able to get me the best deal possible on my new'er car. All in all I really do love my new car, and have no regrets with the purchase that I made. I would definitely recommend to others to buy from Crosby and more specifically Yosef Kamel as there was definitely a mutual respect achieved (even though I'm sure I was difficult to deal with at times, especially with all the people I brought in haha). For an avid car enthusiast and 'spirited' driver I felt right at home with the cars and people at Crosby. No body likes doing the paper work either but Andrea and Kaitlin made this process as smooth as possible and were very accommodating even when I forgot to call my insurance company (oops!). My one and only issue (which is outside of the dealerships control) is the fact that I can't buy a standard A3 in North America with quattro so I'm stuck with the two wheel drive and in two years (after the warranty is over) when I chip it I'll have to go to Costco and buy tires in bulk. Please voice my displeasure to Audi Canada/North America about this haha I mentioned it in the other Audi Canada survey so hopefully they get the point. Thanks again for everything, love the new whip. Cheers, Jason More

Yosef was exceptionally knowledgeable and patient during my buying cycle! He and the entire Audi team worked hard to find the exact vehicle i wanted, they also made my 7 year old daughter feel very much pa my buying cycle! He and the entire Audi team worked hard to find the exact vehicle i wanted, they also made my 7 year old daughter feel very much part of the buying decision. I love my Q5, I will definitely buy my next vehicle from Crosby and would highly recommend anyone to this amazing team! My daughter has her eye on a red convertible VW Beetle :) More

My experience at Crosby Audi has been a great one from the start. Both my wife and I were always professionally greeted and were always asked if we wanted water/tea/coffee. The sales personal that I've the start. Both my wife and I were always professionally greeted and were always asked if we wanted water/tea/coffee. The sales personal that I've talked to were warm and all seemed to have passion and knowledge about Audi products. I was originally looking for a TTS but at that time they did not have one in stock for test drive, but they did however have a TTRS in which we went for a test-drive for, even though it was ~20 minutes before closing time. I'm sure once we were done the test-drives (small car meant having a test-drive with me, and then another with my wife.) it was 20-30 minutes past closing time and yet the Yosef did not seem at all tired or upset it, but instead displayed his passion for that particular automobile and gave us estimates for my wife and I to think about. When they received another TT at the lot, Yosef was quick to let us know about it and let my wife and I to take it for a test drive and with no hassle or pressure to purchase the vehicle. He just wanted us to feel the differences and similarities between the different trim of the vehicles. As I needed to sell my vehicle before purchasing, Yosef was again friendly and helped in trying to find buyers for the vehicle. The delivery of the vehicle was with Kaitlin, again it was professional and I seemed a little anxious to drive the car away, she made sure to go through the important steps yet tried to make it as painless and quick as possible. She went through the details that I needed to know (financing/warranty service department etc...) and asked me if I wanted to go through details that were 'optional' like infotainment which I was already familiar with and didn't really require time going over it. Also, as a little plus, I got winter floor mats with the car and as they did not have any in stock, Yosef was nice enough to drop them off at my house instead of me going out of my way to pick them up... how great is that. :) Anyway, all in all. It was an exceptional experience. My wife and I bought the Tiguan at Crosby VW (attached dealership) and now the TTRS at Crosby Audi. They've shown us that they know how to treat their customers and we will keep going back to them in the future. More

Over the course of about 3 months I dealt with Yosef Kamel and chose to purchase my A5 from Crosby. I looked at other brands (BMW, Mercedes, Lexus) and really felt comfortable with the A5 and Audi. Th Kamel and chose to purchase my A5 from Crosby. I looked at other brands (BMW, Mercedes, Lexus) and really felt comfortable with the A5 and Audi. This was, for the most part, because of the efforts of Mr. Kamel. He answered all of my questions and was 'gently' proactive in providing me with extra information regarding Audi, the A5 and Crosby. Mr. Kamel was also very patient with me and my persistance with never ending questions. It was a big decision for me and Yosef made it a very positive experience and I have told many people of my dealings with Yosef and Crosby. More