Audi Kitchener-Waterloo

My experience at Crosby Audi has been a great one from the start. Both my wife and I were always professionally greeted and were always asked if we wanted water/tea/coffee. The sales personal that I've the start. Both my wife and I were always professionally greeted and were always asked if we wanted water/tea/coffee. The sales personal that I've talked to were warm and all seemed to have passion and knowledge about Audi products. I was originally looking for a TTS but at that time they did not have one in stock for test drive, but they did however have a TTRS in which we went for a test-drive for, even though it was ~20 minutes before closing time. I'm sure once we were done the test-drives (small car meant having a test-drive with me, and then another with my wife.) it was 20-30 minutes past closing time and yet the Yosef did not seem at all tired or upset it, but instead displayed his passion for that particular automobile and gave us estimates for my wife and I to think about. When they received another TT at the lot, Yosef was quick to let us know about it and let my wife and I to take it for a test drive and with no hassle or pressure to purchase the vehicle. He just wanted us to feel the differences and similarities between the different trim of the vehicles. As I needed to sell my vehicle before purchasing, Yosef was again friendly and helped in trying to find buyers for the vehicle. The delivery of the vehicle was with Kaitlin, again it was professional and I seemed a little anxious to drive the car away, she made sure to go through the important steps yet tried to make it as painless and quick as possible. She went through the details that I needed to know (financing/warranty service department etc...) and asked me if I wanted to go through details that were 'optional' like infotainment which I was already familiar with and didn't really require time going over it. Also, as a little plus, I got winter floor mats with the car and as they did not have any in stock, Yosef was nice enough to drop them off at my house instead of me going out of my way to pick them up... how great is that. :) Anyway, all in all. It was an exceptional experience. My wife and I bought the Tiguan at Crosby VW (attached dealership) and now the TTRS at Crosby Audi. They've shown us that they know how to treat their customers and we will keep going back to them in the future. More

Over the course of about 3 months I dealt with Yosef Kamel and chose to purchase my A5 from Crosby. I looked at other brands (BMW, Mercedes, Lexus) and really felt comfortable with the A5 and Audi. Th Kamel and chose to purchase my A5 from Crosby. I looked at other brands (BMW, Mercedes, Lexus) and really felt comfortable with the A5 and Audi. This was, for the most part, because of the efforts of Mr. Kamel. He answered all of my questions and was 'gently' proactive in providing me with extra information regarding Audi, the A5 and Crosby. Mr. Kamel was also very patient with me and my persistance with never ending questions. It was a big decision for me and Yosef made it a very positive experience and I have told many people of my dealings with Yosef and Crosby. More

Yosef was very knowledgeable and passionate about the audi brands. His professionalism and approachability made us feel welcome and comfortable discussing our potential purchase. Yosef was the reason w audi brands. His professionalism and approachability made us feel welcome and comfortable discussing our potential purchase. Yosef was the reason we wanted to come back the second time to test drive the Q5. The second test drive was what sold us on the actual vehicle. More

It was a pleasure dealing with Yosef, He is very knowledgeable about the vehicles and passionate about the performance aspects of cars. He is easy to talk to, not pushy, and was very patient with u knowledgeable about the vehicles and passionate about the performance aspects of cars. He is easy to talk to, not pushy, and was very patient with us as we spent a lot of time exploring the two vehicles we were interested in - S4 and Q5. Practicality won out in the end and we chose the 3L Q5 - a great choice (and fun too). Yosef made our car buying experience a great one. We also found the commercial and new car delivery personnel knowledgeable and pleasant. More

With his exceptional knowledge and professionalism, Martin is hands down the best sales specialist out there. The whole purchasing experience of our new Q5 was very pleasant, Martin is a very friendly Martin is hands down the best sales specialist out there. The whole purchasing experience of our new Q5 was very pleasant, Martin is a very friendly and courteous person to talk to, he is very patient, spent hours talking to us and help us figure out our needs, answered a ton of questions we were not able to find the answer to on the internet. There is no words to compliment his customer service because he's simply the best. Even after we made our purchase, Martin continue to surprise me with extra free goody that I wasn't expecting, thanks Martin! If you are looking to buy an Audi, talk to Martin, he'll take care of you. Only wish we got the Q5 delivered to us quicker, 3 weeks was a long wait :) More

I want to thank Martin Viana for his exceptional customer service, and for making this a great experience for me. Martin made sure he knew what my budget was, what my requirements were and what my lifestyle service, and for making this a great experience for me. Martin made sure he knew what my budget was, what my requirements were and what my lifestyle looked like. He hand picked the perfect car for me, and it had everything I was looking for and more. I absolutely love my new car and I couldn't be happier with it. It's funny how I initially went in looking for a newer USED car, and walked out with a brand new car, and somehow Martin made that still fit my budget. Overall the customer service at Crosby is excellent and I would definitely recommend this dealership. Thank you Martin for making the smooth transition into my new car, and for making me feel sincerely appreciated as a customer. Cristina More

I was an existing Audi A3 owner and had purchased and serviced my car in north Toronto for four years. When it came time to change vehicles I returned to my previous dealer looking to purchase an A5. The serviced my car in north Toronto for four years. When it came time to change vehicles I returned to my previous dealer looking to purchase an A5. The previous dealer felt they were the only dealer. During a visit to Kitchener, I stopped to Crosby Audi on New Years Eve late afternoon to examine their inventory. I had the pleasure of meeting Dino Zunic who was gracious to spend some time answering my questions. Dino asked me for a wish list of features and options I wanted in my next vehicle by email. I sent him an email with the requests and my VIN for a trade in value and he came back with a quote that saved me thousands compared to the quote I had received from my previous dealer. The following weekend I travelled to meet with Dino to examine colour options of existing inventory. Dino was sincere to deal with and did not pressure a sale. After signing for a exterior colour and travelling home my wife indicated this was not her first choice of colour. In a phone call Dino had changed the colour with no questions asked. The level of service and attention to detail, price of the vehicle and patience was a huge factor in making my purchase. Finally, Rick Davis (service manager) who I have known for years through another automotive dealer, it was a pleasure to see him working for Crosby Audi. More

Everyone was great to deal with, I was pleased with the service and I am very pleased with the car. I am very satisfied and I highly recommend Crosby. service and I am very pleased with the car. I am very satisfied and I highly recommend Crosby. More

I recently leased my second A4 through Dino at Crosby's. He is a very pleasant and professional salesperson to deal with, I would recommend him. Dino made sure my first choice of colour/interior Crosby's. He is a very pleasant and professional salesperson to deal with, I would recommend him. Dino made sure my first choice of colour/interior combo was available both times, so I didn't have to settle for an alternate choice. In the fall Dino made me aware of the early lease termination offer, which I happily took advantage of and I am now driving an awesome 2013 A4! Nancy W. More

It was great experience to get the knowledge about Audio Q7 from Martin and to become really like this Q7. Martin is a very nice saleman and has done great job in my decision maing process. Q7 from Martin and to become really like this Q7. Martin is a very nice saleman and has done great job in my decision maing process. More