Audi Kitchener-Waterloo

Excellent service at Audi KW My wife and I recently bought an A3 and Q3 from Kaitlin Doherty. Kaitlin, the brand specialist is knowledgeable, courteous and responded to any quest My wife and I recently bought an A3 and Q3 from Kaitlin Doherty. Kaitlin, the brand specialist is knowledgeable, courteous and responded to any questions in a timely manner. I liked that she didn't try to up sell me on anything. Kaitlin is great. I would recommend her to anyone looking to buy an Audi. Rashid Ghaosi, the delivery specialist made the delivery of the car a pleasant experience. He explained all the paperwork thoroughly and went through the features in detail inside the car. Thanks Rashid. More

Respectful Service The team at Audi KW was very helpful in the process of deciding on what car I wanted to purchase. I personally took a fairly long time to decide on ex The team at Audi KW was very helpful in the process of deciding on what car I wanted to purchase. I personally took a fairly long time to decide on exactly what I wanted to do and what car I wanted to drive home. Kaitlin along with the rest of the team were very patient and respectful while I took all conditions into account. I would recommend KW to anyone I know that is looking to buy a vehicle and I look forward to dealing with them in the future. The staff at the front desk was very approachable and helpful as well! More

Excellent All-Around I recently just purchased my second CPO vehicle in 2.5 years from Audi KW. I bought a CPO A4 and then upgraded to the S4. I have only good things to I recently just purchased my second CPO vehicle in 2.5 years from Audi KW. I bought a CPO A4 and then upgraded to the S4. I have only good things to say about every aspect of this dealership. Ben Hoang sold both vehicles to me and he is very friendly, professional and knowledgeable as he is also an Audi enthusiast. Throughout my two purchases, I have dealt with managers Deon Van Der Watt, and Taylor Moffit and they were also an integral part of the positive purchasing experience. I had a couple of repairs required on the A4, but they were covered under the CPO warranty. With that, the service department (Steve Hummel) is also outstanding. I live an hour away and have two other Audi dealerships near my residence, but I go out of my way to do business at Audi KW. More

Amazing Customer Service! I called Maddie when a check engine light came on. She gave me a list of possible causes and what to do to rule out something trivial. Needless to say I called Maddie when a check engine light came on. She gave me a list of possible causes and what to do to rule out something trivial. Needless to say, my light went off and it saved me from making the 1 hour trek to the service center for nothing, (which would have upset me greatly). I dealt with BMW before I bought my Q5, and their service center is the reason i will never buy another BMW!! Maddie is a gem, and I look forward to seeing her at my next service appointment! It's nice to see that there are people that know there jobs inside and out and truly care about providing the best customer service out there!! Thanks again Maddie!! More

Great experience We had been looking for a new vehicle, our search ended at Audi Kitchener Waterloo location! Ben Hoang was extremely helpful throughout the whole proc We had been looking for a new vehicle, our search ended at Audi Kitchener Waterloo location! Ben Hoang was extremely helpful throughout the whole process. All communications were prompt and detailed. Andrea and Rasih were also a pleasure to work with! The whole team is very courteous!!! More

AudiKW exceeds expectations, Just leased my third vehicle with Ben Hoang as my salesperson. Ben consistently goes above and beyond to ensure my satisfaction. You never feel like y Just leased my third vehicle with Ben Hoang as my salesperson. Ben consistently goes above and beyond to ensure my satisfaction. You never feel like you are an inconvenience to any one there. The service department is the best I have dealt with. What I have hoped for with a luxury brand has been far surpassed! More

My A3 Quattro Let me first start off by saying that we had been looking at BMW's and MERCEDES. Audi's weren't even on list. We started our search for a new vehicle Let me first start off by saying that we had been looking at BMW's and MERCEDES. Audi's weren't even on list. We started our search for a new vehicle in January and we were amazed at what we found at other dealers. We felt uncomfortable, dismissed, and often times confused. I was personally not excited about any of the vehicles we had driven. When a deal for a Mercedes went sour we decided to visit Audi. I have to say that immediately I felt that we were in the right place. We met with Martin and honest to God within an hour we had purchased our new 2018 Audi A3!! We are beyond excited about how this all transpired and we can't thank Martin enough for his commitment to making our family feel welcome. More

Great experience! When I arrived at Audi KW, I knew exactly what I wanted, but Jeremiah gave me more information and listened to my concerns. He was courteous and gave When I arrived at Audi KW, I knew exactly what I wanted, but Jeremiah gave me more information and listened to my concerns. He was courteous and gave me time to try the car on my own and to make my decision. He was respectful and didn’t put any pressure. I left the dealership excited about the car I had just bought and was convinced it was exactly what I wanted/needed and that I had the best price possible. I love my new Audi! Thank you Jeremiah! More

Excellent service. Thanks so much for your help Kaitlin Doherty. She was pleasant to deal with and very efficient, I appreciated her no pressure sales approach. She wa Thanks so much for your help Kaitlin Doherty. She was pleasant to deal with and very efficient, I appreciated her no pressure sales approach. She was great at communicating the answers to all of my questions in a timely and detailed manner. I would highly recommend her and the dealership. More

Excellent customer service which made for a great experience Our brand specialist Ben was great. He knew everything about the car, answered all our question and the negotiation stage was quick and stress free. Our brand specialist Ben was great. He knew everything about the car, answered all our question and the negotiation stage was quick and stress free. The credit application was approved quickly Thanks Andrea. The delivery was a great experience, The car was ready on time, all our questions were answered and the car was spotless. Thanks Rashid. More