Audi Kitchener-Waterloo

Excellent service. This was our second purchase with Benjamin Hoang and team. We are always treated fairly and look forward to our next purchase in the future. Thank you! Benjamin Hoang and team. We are always treated fairly and look forward to our next purchase in the future. Thank you! More

Buying Experience My wife and I have been looking for a vehicle for the last 6 months. Part of the delay in the purchase decision was getting agreement on a car we both My wife and I have been looking for a vehicle for the last 6 months. Part of the delay in the purchase decision was getting agreement on a car we both loved, During that time, we periodically would go back to the Crosby dealership to help us inspire consensus and explore the vehicles being show cased. Ben Hoang was our point of contact each time and I can't say enough about his professionalism, patience and customer skills in supporting us through this process. He understood our situation perfectly and made each of us feel equally important in addressing the questions and engaging in conversation. His reading of the situation was also perfect, when he let us test drive a vehicle in private to talk and discuss the model in question. That end of the journey experience sealed the deal. Alas a sale, and it was all due to Ben's genuine love of Audi cars and people. As we went through the paperwork and the options selection, he also handled an exception request to powder coat our winter tire package which really impressed us and added to our positive experience. I'm a fan of Ben's and the team support the dealership provides in making a purchase enjoyable. More

10/10 - Rashid and Audi KW Are Phenomenal My experience with Rashid and everyone else involved (Vicki and Stephanie) was incredible! KW Audi made getting a new vehicle incredibly easy and stra My experience with Rashid and everyone else involved (Vicki and Stephanie) was incredible! KW Audi made getting a new vehicle incredibly easy and straightforward. They were prompt, informed and kept me in the loop about everything. Phenomenal experience with KW Audi, and I would absolutely recommend them! More

Great Experience! Great experience dealing with these guys, I would definitely recommend anyone looking for an Audi or a pre-owned vehicle to come to Audi K-W. Complete Great experience dealing with these guys, I would definitely recommend anyone looking for an Audi or a pre-owned vehicle to come to Audi K-W. Completely contrasting experience from other dealerships, definitely an outlier compared to the rest! More

Ben was wonderful to work with. He was so patient with our many test drives and worked with us every step of the way. Everyone we dealt with was incredibly nice and personable. Would highly recommend Audi our many test drives and worked with us every step of the way. Everyone we dealt with was incredibly nice and personable. Would highly recommend Audi Kitchener. Great experience! More

Q# from Ben Ben was knowledgeable, interesting, straight-forward, fun to deal with, honest and fair. Plus, he did not wate my time on things I did not need to knw Ben was knowledgeable, interesting, straight-forward, fun to deal with, honest and fair. Plus, he did not wate my time on things I did not need to knwo. More

Just purchased an Audi Q5 from Audi KW! Amazing customer service from Rashid, Stephanie and Vicki! All around a positive experience and I’d recommend anyone whose looking for an Audi! service from Rashid, Stephanie and Vicki! All around a positive experience and I’d recommend anyone whose looking for an Audi! More

Easy to deal with. Can communicate via text and email to minimize trips dealership. No pressure sale tactics. No rush with test drive to return vehicle. minimize trips dealership. No pressure sale tactics. No rush with test drive to return vehicle. More

Dealership is way overrated. Called about rust warranty and they had me do their paperwork and gave me unrealistic turn around times. VW Waterloo and other Audi dealerships have their rust specialists fill and they had me do their paperwork and gave me unrealistic turn around times. VW Waterloo and other Audi dealerships have their rust specialists fill out the inspection paper work and bring you in for inspection within weeks. This dealership wants you to do their job for them and fill out their paperwork and then bring you in 2 months later to just do the inspection, and have you wait another 2 months for approval. Their proceas is obviously not on par with every other VW Audi dealer. Out of curioisity, apart from my superb experience with VW Waterloo, I called around Audi Oakville could bring me in next day for inspection and Audi of Hamilton same week. I also asked to forward my feedback to upper management and they just ignored my email. More

Benjamin Hoang was great to deal with - would definitely recommend. Made me feel like an like I was important and ensured that I was happy and satisfied with my car recommend. Made me feel like an like I was important and ensured that I was happy and satisfied with my car More