Audi Downtown Toronto

Substandard Service Department When I write reviews it is usually to give praise to a company, but this time I unfortunately have to do the opposite. Prior to this Audi I have alwa When I write reviews it is usually to give praise to a company, but this time I unfortunately have to do the opposite. Prior to this Audi I have always had a Japanese car and had my cars serviced at the dealerships for the last 20 years. Perhaps those dealerships are simply well above average and I have been spoiled all these years, but I would venture to think not. Here are the issues I had with the service department: It was impossible to get ahold of someone to book a service appointment. Granted, this current service appointment was easier than the last time in April when they were going through the beginning of renovations. There is complete disconnect between the person who answers the phone, the person who books rentals or car service, the service reps and the mechanics. They do not communicate with each other which then leads to conflicting information provided. An example of the poor communication is that I was called to re-book my service appointment because there was a leak at the department on the day I was to drop off my car (certainly understandable for Emergencies to arise) and so I asked if I could have the earliest appointment on the next date available so that my car would be in queue first since I was going to be waiting for it. When I arrive for my scheduled time I am told the mechanics do not start work until an hour later and that I was booked for a car rental. If you are going to work or trying to plan your day this is a significant oversight. A second example is when my side view mirror spontaneously cracked during the ice storm about a month after getting my new car. My hypothesis was that the defroster for the mirror was left on and the thickness of the ice created a pressure issue and it cracked under the pressure. Regardless, I needed to make an appointment for it to be fixed. I was told I could not get an appointment for at least a month, I would need to bring the car in for an initial appointment at that time for them to assess what I needed. But given that the part would need to be ordered they suggested me speaking to the parts department and ordering the part myself (how would I know what I need without the mechanic looking at the extent). In most dealership service departments you do not need to fix the car yourself or order the parts yourself. Usually that is under the guidance of the mechanic who orders it for you and then bills you for parts and services. To address the situation I had to complain to a supervisor in person (not a chance of getting one on the phone) and it was addressed by giving me a free car detailing and an apology. Honestly I would have been happier with an improvement in the actual service, but when I cam in again now it has not changed. The bottom line is, I like my Audi as a vehicle itself and have been happy with it, but I have been beyond disappointed in the service department at this location. I think my next car will not be an Audi for the only reason of I do not want to deal with this dealership again. More

Always an exceptional experience Everytime I go, its always an exceptional experience. From my purchase to servicing my vehicle, i can always count on audi downtown. Its why i keep g Everytime I go, its always an exceptional experience. From my purchase to servicing my vehicle, i can always count on audi downtown. Its why i keep going back. More

Great service The great service I receive is the reason I keep going back. The staff is professional, courteous and friendly. I will keep going back to service my v The great service I receive is the reason I keep going back. The staff is professional, courteous and friendly. I will keep going back to service my vehicle. More

Service? To schedule maintenance I left 2 messages, no one returned my call. Finally got the appointment scheduled and was required to leave th me car overnigh To schedule maintenance I left 2 messages, no one returned my call. Finally got the appointment scheduled and was required to leave th me car overnight...which no one bothered to call and tell us about. When my husband went to pick up the rental he was left for 1/2 hour while someone went to get the insurance out of our car. Quite annoyed he left and we got the required service completed elsewhere for $400 less than Audi’s estimate. They also suggested we had a nail in one of our tires which the second auto body company assured us we did not have. I love Audi’s but the customer service here is deplorable. More

****STAY AWAYYYY**0 STAR**** worst experience ever buying a vehicle from these people at Downtown Audi. Bunch of crooks including the dealer group (AWIN GROUP) which had no respec worst experience ever buying a vehicle from these people at Downtown Audi. Bunch of crooks including the dealer group (AWIN GROUP) which had no respect on getting involved and helping out. I bought a R8 from them few months ago and complained about brakes pulsation when I made the deal. Sales rep ANDREY ANDREYCHIK promised the world that everything will be addressed before delivery including the brakes(obviously typical sales pitch) which time of delivery I drove it home they were still doing the same. Back and forth with sales managers RONAN FRAWLEY & M.K ALSHAFEEY for weeks as I brought the vehicle back many of times for bodywork and other things they said they would fix. They promote their body shop AWIN ADVANCED AUTO BODY on their site but do not use them. Instead they had sent my R8 to a rundown body shop 80km away and there excuse was they do a better job. Shows you how professional they are as dealer and a group as they do not even use their own body shop and talk down about it. They are only out there to cut corners on everything so they can get the most in their pocket. I would recommend to away from this group in general INCLUDING DOWNTOWN AUDI. They do not care if you spend 40, 50 or 100k plus vehicle there service is garbage. More

Showroom is often left empty. demo's are dirty, poor layout ( service is in the basement and parts tucked away in the corner) hardly ever parking available and getting to the stor demo's are dirty, poor layout ( service is in the basement and parts tucked away in the corner) hardly ever parking available and getting to the store itself with all of the traffic and construction is a nightmare. More

Thanks for your help! I bought an AUDI A5 model 2018 from Daniel Lu, who has been working here for less than a year, but his knowledge and service is splendid! As a first t I bought an AUDI A5 model 2018 from Daniel Lu, who has been working here for less than a year, but his knowledge and service is splendid! As a first time car buyer, I was nervous about being scammed and not able to get an approval, but Daniel made everything easy and transparent! I had to apply for the student lease because I'm an international student, it took me only 2 days to get approved, and another two days to pick up my shinny new car! Daniel always followed up with me, answering my questions in detail, he was extremely patient, I never felt pushed. Daniel also gave me helpful insights about how to choose the correct equipment that would suit me the best. More

Long wait and further delays. Beautiful store and the staff is very friendly. Have dealt with them since I returned to Toronto and this most recent visit was the final straw. T Beautiful store and the staff is very friendly. Have dealt with them since I returned to Toronto and this most recent visit was the final straw. Tires - whether you are looking to put the winter tires on or take them off, it's always at least a month's wait. They are simply slammed. The challenge is that this is true even if you want to have regular service (or emergency service) done during the period when tires are coming on and off people's cars. The wait is almost always weeks anytime I have called. Finally took it in yesterday and was promised the car with work done (small warranty recall, oil change and tires changed) by early afternoon. Got a call to expect late afternoon and then ... crickets. Today, I can't get a hold of my service guy, the manager is "busy" and the receptionist can't tell me if my car is ready, not ready or anything. They have always done a good job, but the wait is simply too long and the staff is overworked. I am going to find another place to do my service. More

Worst Customer service ever! I definitely not recommend it Recently went to this location dealt with Abtin Goodarzi , I already see other people complaining about him. No surprise he really is terrible at his Recently went to this location dealt with Abtin Goodarzi , I already see other people complaining about him. No surprise he really is terrible at his job, honestly, no interest what so ever in trying to make a sale or caring for their customer. The guy kept reading the different packages from the computer and showing images of the car. Did not even offer to see the car. Am surprised he works for Audi. Hopefully, the manager will take action and either train him how to deal with people or get someone else to the job. More

Speechless and Appalled. Called parts Dept. yesterday to order touch up paint. Spoke to a guy who refused to place the order unless I physically visited to pay $20, as they do Called parts Dept. yesterday to order touch up paint. Spoke to a guy who refused to place the order unless I physically visited to pay $20, as they don't accept credit card payments over the phone, nor website nor e transfers, nor paypal, NOR ANY OTHER POSSIBLE PAYMENT OPTION other than physically visiting. Asked for the Parts Manager. Tom Bowers called back on speakerphone with a cocky indifferent tone trying to explain the logic behind the order refusal: they don't want to get stuck with unwanted parts should customers change their minds. Which makes perfect sense from a cost and storage perspective no matter how small the amount BUT WHY PENALIZE CUSTOMERS FOR THEIR INABILITY TO ACCEPT PAYMENT = two customer visits, once to pay and once to pick up. COMPLETELY OBLIVIOUS AND INDIFFERENT TO MY TIME COST wasted driving 40-60mins X 2. When I asked if he factored in to their bottom line the posting of my dissatisfaction online, he considered that a threat! In other words, this guy can factor in the risk of $20 to their bottom line, but couldn't care less about the cost of an unhappy customer clearly perceived as a SUCKER by his unapologetic stand. Coming from a Customer Service background within a major multinational setting and having experienced AUDI Dealerships in Europe, I'm completely appalled and speechless. No GTA AUDI dealership will accept any payment option other than paying in person. Will be escalating further with Head Office. A company perfecting engineering at these levels cannot possibly be so backward in business practices. More