Audi Downtown Toronto

Extremely disappointing experience at Audi Downtown Toronto. I visited the dealership to look at a pre owned 2019 Audi S5 and was introduced to a sales representative named Mark. Unfortunately, the Toronto. I visited the dealership to look at a pre owned 2019 Audi S5 and was introduced to a sales representative named Mark. Unfortunately, the experience was disappointing When I arrived, Mark was the only sales representative sitting at his desk without a customer, while the other salespeople were actively working with clients. He took me downstairs to bring the vehicle out for viewing. Upon seeing the car, I mentioned that it looked a little rough for what I was expecting. I then took out my OBDeleven diagnostic tool to scan the vehicle and check for any stored fault codes. Rather than appreciating that a potential buyer was taking the time to properly inspect a vehicle before making a significant purchase, Mark stood there with his arms crossed, looking visibly annoyed and asking me how much longer I was going to take. At that point, I had seen enough. I told him I was no longer interested and asked him to take the car out of my sight…A customer taking the time to inspect a car before spending tens of thousands of dollars shouldn’t be treated like an inconvenience and if a salesperson finds that inconvenient, perhaps they’re in the wrong business. Mark could certainly use a refresher on customer service, professionalism, and what it means to represent a premium automotive brand. Absolute embarrassment to the Audi brand. Funny thing is….I would have actually purchased the 2023 Audi A5 that was sitting in the basement showroom, but unfortunately, Mark's attitude completely turned me off the dealership. I was genuinely interested in buying a vehicle that day, but his lack of professionalism cost Audi Toronto a sale. I ended up leaving and taking my business elsewhere. Thankfully, Pfaff Audi showed me what proper customer service should look like. Their staff took the time to walk me through their vehicles, made me feel welcome, and provided an entirely different experience. Audi Toronto lost a sale that day, all because of one salesperson's attitude More

I wish to compliment the dealership on your Service Coordinator, Abby. I have two A3's both of which have had problems. The situation was somewhat complicated with one of the cars, but Abby stayed on t Coordinator, Abby. I have two A3's both of which have had problems. The situation was somewhat complicated with one of the cars, but Abby stayed on top of things and completely resolved my problem. She is attentive, very customer-oriented, and thorough. She is a credit to the Dealership and service department. More

Purchased a new vehicle there. Agreed on the terms quickly including a trade in (aware that it was beneficial trade to them because of very low mileage on trade in) I wished for fa Agreed on the terms quickly including a trade in (aware that it was beneficial trade to them because of very low mileage on trade in) I wished for fair and painless trade. Finding a new vehicle took 2 weeks. Arranged to take possession and on such day, was informed that there was a wheel option that I was not interested in. I was informed by sales manager that they would “help me out with extra 1300 charge” I agreed (morning of pickup) The sales manager asked if I was in agreement to increase term of lease by 3 months over the phone to offset price increase. I agreed. I was presented new contract revision and distracted by changes to options that I had requested removed. It was rewritten and we concluded. When I got home I had the feeling to review the original contract. Not only had the dealership recouped the 1300 extra over 3 months payment but they had also increased the lease % by 0.5 which is over 1500$ in 48 months. I tried calling (messages left) lease manager with cc to sales manager and then general manager and complaint to Audi Canada and received absolute zero response. I will be sure to give this dealership no future business of any kind and the worse possible reviews that such customer service warrants. I have dealt with 2 previous Audi groups with no such greedy and scheming practices. More

Do not ever bring your Audi for collision here. 3 months in still waiting They just blame insurance their tardiness 3 months in still waiting They just blame insurance their tardiness More

Just a heads-up to anyone thinking of taking their vehicle to Downtown Audi: I ended up spending nearly $2,300 on what should have been a fairly minor service and some exploratory diagnostics—only to vehicle to Downtown Audi: I ended up spending nearly $2,300 on what should have been a fairly minor service and some exploratory diagnostics—only to be told I’d need over $5,000 more in repairs, with still no clear answer on what the actual problem was. I brought my Audi SQ5 in after getting an “air suspension malfunction” warning. I paid $220 for a diagnostic, expecting some insight—but they couldn’t tell me what was wrong. I didn’t even get an update until late in the day. They suggested replacing the battery and checking the wiring, which I agreed to, hoping it would finally get to the root of the issue. It didn’t. Days later, I was told they still didn’t know what was causing the problem but wanted thousands more to replace a wiring harness. At no point was there a confident diagnosis—just more guessing. What really pushed me over the edge was the lack of support and transparency. I wasn’t offered a courtesy vehicle and had to chase down basic updates. When I asked for copies of my personal information—including any call recordings—they flat-out refused, even though I never gave consent to be recorded in the first place. (For anyone reading this: you do have the right to request this under Canadian privacy law, PIPEDA.) I’ve had other frustrating experiences here before, but this one sealed it. I’m taking my car elsewhere—and I strongly suggest you think twice before trusting this dealership with yours. You deserve honesty, real answers, and to feel like your time and money matter. Sadly, I didn’t get any of that here More

picked up my new car yesterday - great service from Raj, Michelle and the team! Overall great experience. Michelle and the team! Overall great experience. More

fix auto ajax, bought factory lower rear cover. didnt fit. replacement fit perfect. they say it will take 3-4 months to issue a credit. with part service like that. I WONT BE ORDERING A AUDI ANYTIM didnt fit. replacement fit perfect. they say it will take 3-4 months to issue a credit. with part service like that. I WONT BE ORDERING A AUDI ANYTIME SOON. More

Picked up our 2024 Q5 yesterday. Attentive to detail, well-informed, and enthusiastic service throughout from Md, Michelle, and Raj. Attentive to detail, well-informed, and enthusiastic service throughout from Md, Michelle, and Raj. More

Picked up my 2024 A4 yesterday - Md and Raj were great. Raj is just a wizard when it comes to technology and explains it in simple terms. Well done! Raj is just a wizard when it comes to technology and explains it in simple terms. Well done! More

We picked up our 2024 SQ5 last week and we were so pleased with our experience ! Erik, Raj and Lillian made our pick up a great experience. We highly recommend Downtown Audi and their wonderful tea pleased with our experience ! Erik, Raj and Lillian made our pick up a great experience. We highly recommend Downtown Audi and their wonderful team. . More