Audi Downtown Toronto

Last night I got my 3rd Audi Diana was my sales rep and she was great To do the orientation to the car. we had Jade who made sure we understood all the tricks the car could do.Lydia who worked out the pay she was great To do the orientation to the car. we had Jade who made sure we understood all the tricks the car could do.Lydia who worked out the paying part was also very accessible and professional . Good work all. Love my new A3 More

this place is a joke. . Save yourself the trouble and walk away right now. Customer service is a joke. . Save yourself the trouble and walk away right now. Customer service is a joke. More

Worst experience I've ever had at any dealership or any customer facing establishment in general. AVOID for your own benefit or risk having your vehicle being mishandled and any accidents brushed under the customer facing establishment in general. AVOID for your own benefit or risk having your vehicle being mishandled and any accidents brushed under the rug without your knowledge. See pictures attached. Upon picking up my car from a warranty service at Audi Downtown Toronto, I came across dashcam footage of their technicians closing their garage door on the hood of the car, and as they were backing out - the closing door scraped against the rest of the front grille/bumper that I recently polished, leaving noticeable scratches on the top housing of the emblem. This was never disclosed to me when I picked up the car and had to find this out on my own through reviewing the dashcam footage for any neglect done to my vehicle. I complained to the service advisor with the video footage who then relayed this to the service manager - Fernando Arango. The manager called me, not even apologizing for what transpired, and became abrasive, rude, and aggressive, not giving me a chance to tell him what happened and interrupting every time I tried explaining to him that whatever that occured was utterly unacceptable. Not once did he apologize nor accept responsibility during the entirety of the 11 minute phone call. Fernando played dumb by saying how they don't even know IF the garage door even touched my car despite having explicit video proof of it happening. He continued to say "I'm not talking to you as a service manager but as person to person, things like this happen." He even went as far as to tell me that by having my dashcam on was "illegal". He tried to get me to wrongly admit that there was "no visible damage" in order to absolve himself of any legal responsibility regarding the incident. I told him whether or not there was damage, that is besides the point. It goes against Audi's values by not disclosing such incidents to their customers. Not to mention their way of speaking to customers. Oh and bonus, when asked why I didn't receive an apology since the inception of the phone call, Fernando said "because we are not there yet". Laughable. Had there been damage that was discovered subsequently by me or anyone who was unfortunate enough to bring their car into Audi Downtown Toronto for service, and without any hard video evidence, how would you seek appropriate recourse from this dealership considering how they are actively dodging blame for an incident that clearly took place? I actually cannot believe what I was hearing from this so called "Service Manager". Anyway, I've escalated this matter up to head office in which they launched an investigation against this particular dealership in question. Once again, avoid or suffer the consequences that you've just been warned about. Video of the incident: https://www.youtube.com/watch?v=PiXWOpdFTpM&t=13s More

I went in for my 30k servicing. Waiting in line for 30 mins only to be told that my rental car was not there which I had book a month in advance. By that time my car was already on a lift. Had to wait an mins only to be told that my rental car was not there which I had book a month in advance. By that time my car was already on a lift. Had to wait another 30 mins to get it back. Which made me miss a very important job interview. No apologies and no one has contacted me to rebook. So if you want the car. Come and get it. I am done. More

I traded my old Q5 for a new Q3 a couple of weeks ago. My sales rep -Nikola Veljkovic - was extremely helpful. He quickly understood my needs and provided valuable advice without trying to push me into a sna sales rep -Nikola Veljkovic - was extremely helpful. He quickly understood my needs and provided valuable advice without trying to push me into a snap decision. He was very responsive to my input and did everything possible to facilitate the purchase. He delivered on all his commitments and I'm very pleased with the purchase. I would certainly work with him again if I were looking at another Audi purchase. More

Please do yourself a favour and do not sign up with Audi Downtown for any businesses/service. They will offer you a lower price for cars that has manufacturing defects which is not easy to diagnose for a no Downtown for any businesses/service. They will offer you a lower price for cars that has manufacturing defects which is not easy to diagnose for a normal customer. They will not own up to their words and absolutely have no interest in resolving your issues. If your absolute fantasy is to queued up in their voiced mail / email inbox than be their guest. More

They left the transmission drain plug loose after a regular gear oil replacement, which made the fluid to drain and damage the gearbox for good. regular gear oil replacement, which made the fluid to drain and damage the gearbox for good. More

The service department, parts department. and service manager do not communicate with each other. No one can answer simple questions about the status of the repair, give explanations of service delays, manager do not communicate with each other. No one can answer simple questions about the status of the repair, give explanations of service delays, or even locate simple parts like replacement tires. When specific requests are made such as ordering and installing a piece of interior trim, no one follows up...ever. The service department relies on their clientele being busy and not being concerned about poor service, the cost of the repairs, or quality work. This is our 3rd Audi. The car is great, but we are permanently switching to another Audi service location. More

Picked up a new Q5 2 years ago a nd still really enjoy the car. The team sat Down Town Audi continue to provide excellent service. When I had my summers put on this spring I had a few car care questi the car. The team sat Down Town Audi continue to provide excellent service. When I had my summers put on this spring I had a few car care questions , the service staff took the time to walk me through the different Audi care care products. Recently I had a tail light damaged , called and left message with dealership... called back 20 min and walked me through the replacement process, excellent service. I have recommend this dealership to all my friends. More

Customer service is terrible. It's really difficult to get a hold of anyone - they don't answer the phones or emails. I pay for them to store our winter tires and multiple times I've made appointments, sh get a hold of anyone - they don't answer the phones or emails. I pay for them to store our winter tires and multiple times I've made appointments, shown up, and then they realize they haven't brought the tires in from storage and I have to return another day. After the first time this happened, I started trying to get a hold of them in advance to ensure everything was in order. Although I was told it was in order, after I dropped off the car and returned home they told me they once again didn't have the tires and wouldn't be able to perform the work that day. Mistakes happen, but they happen over and over again here. And when I try to reach out to raise my concerns about the experience, they just ignore me. The service experience is so bad, I don't plan on purchasing an Audi as my next car. More