427/QEW KIA

Horrible The sales consultant Matthew Klepkais excellent but the manager Vinny Ngo is absolutely rude with no regard for customer service. I had the misfortune The sales consultant Matthew Klepkais excellent but the manager Vinny Ngo is absolutely rude with no regard for customer service. I had the misfortune of visiting them today on 17th Jan 2019 and I immediately regretted that. When I visited day before they told me interest rate is .99% on a demo Kia Sorento but they changed their offer today. That’s fine with me as it happens occasionally in business dealings. What really surprised me is his behaviour. He told me we are doing you a favour with the price and if you can’t afford it then please do not waste our time. He also said that his senior Mr. Sachdeva who is on vacation made the mistake with the price and he will make sure the price is corrected as soon as he’s back. I’m surprised the person like Mr. Sachdeva handling such a big dealership can make mistakes with price. I have no doubt it was only an excuse to be rude to us. I hope I never meet him again in my life as the experience was horrific. I suggest going to other dealership if you don’t want your dignity trashed. He’s the manager and he didn’t bothered to ask us to sit. He was sitting in his chair and kept on insulting us. I am deeply hurt and insulted as a human being. His behaviour is against Canadian Values, Morals and business ethics. I only have one message for them that you are not the only dealership of Kia Motors. Good luck with that attitude. More

Service Department A++ I needed to bring my vehicle in for service. They diagnosed the problem quickly and efficiently. The entire service department should be applauded for I needed to bring my vehicle in for service. They diagnosed the problem quickly and efficiently. The entire service department should be applauded for customer service. A special thanks to Riyaz for going above and beyond and making my experience easy and painless. John Metzger More

Buying new Forte2018 Needu is familiar with all car models and price.He is agile and quickly respond to my requests. He is attentive and detailed sale person. Keep up wi Needu is familiar with all car models and price.He is agile and quickly respond to my requests. He is attentive and detailed sale person. Keep up with good job.Needu Tony Bui More

Best place to buy a Kia! I needed a new vehicle, visited other dealerships then I met Rocky at QEW/427 KIA. My lucky day! He got me the car I wanted at an excellent price, whe I needed a new vehicle, visited other dealerships then I met Rocky at QEW/427 KIA. My lucky day! He got me the car I wanted at an excellent price, when I wanted it, no pressure and was a pleasure to deal with. I will be calling Rocky when I need a new car and the other Kia dealership's I visited can't touch the service I received here. Highly recommend! I bought a 2019 Kia Soul and I love it! More

October 16 2018 worst experience ever They tell you one thing and do something else! They shifted my deposit in the price without my consent! Had to pay extra for plates and licensing! The They tell you one thing and do something else! They shifted my deposit in the price without my consent! Had to pay extra for plates and licensing! They told me i wont be pay for plates and licensing! They messed up big time! Very unprofessional staff! The guy didnt even know any thing and he changed his whole agreement like he never said any thing ! Do not go there please More

Servicing - going over & beyond I bought a used Kia in May & in Sept. the check engine light came on. As 427 Qew Kia is far from where I live, I went to a dealer nearby, my vehicle s I bought a used Kia in May & in Sept. the check engine light came on. As 427 Qew Kia is far from where I live, I went to a dealer nearby, my vehicle still being under warranty. They kept me hanging for a week & then said they couldn't fix the problem. So I contacted Riyaz & he asked me to drop in the next day. He then changed the affected part as well as the other 3, & on top of that replaced the spark plugs. More than I expected! Thanks, Riyaz. I will definitely recommend you to others. More

Buying New Car Experience We purchased a 2019 Sportage and had Alvin as the salesperson. This was one of the best experiences I have had in purchasing a car We purchased a 2019 Sportage and had Alvin as the salesperson. This was one of the best experiences I have had in purchasing a car More

2 thumbs up from single lady shopping alone for used car BIG thank you to Rocky, I appreciate all the time and effort that you put into helping me with my car purchase. Thanks Paul for the amazing job you di BIG thank you to Rocky, I appreciate all the time and effort that you put into helping me with my car purchase. Thanks Paul for the amazing job you did detailing it inside and out! Normally it's really difficult for a single woman shopping for a used car by herself..... (my previous purchase was from totally unrelated dealership from Georgetown who made me want to vomit out of my eyeballs.) In sharp contrast, Rocky was really friendly and I appreciate his no-pressure approach. I traveled from Hamilton to look at a car and I liked it, however logistically it's very difficult for me working full-time to get an independent mechanic to look at the car prior to purchase. I was surprised but also very grateful that he offered to do it. I wondered why would a dealer spend time bringing his car to a mechanic for me? He went out of his way by dropping the car off at Cochrane Automotive on Chauncey Avenue (in sales time is money.) This just saved me from having to take a half-day from work to come to the dealership to bring the car in to get it inspected myself. This is amazing service. He was upfront about what he would or would not do. I much prefer that, rather than someone giving me a bunch of promises and then not delivering (Like the Georgetown eyeball-vomit dealer who shall remain nameless) Rocky delivered. The price on the vehicle was fair and he gave me fair offer on my trade-in as well. Finally, a car dealership that I can recommend.😀 From the bottom of my heart🧡, and my 2010 Soul, Thank you! More

Great experience We just purchased a 2019 Kia soul with Alvin. Great customer service and easy experience overall. Alvin was very helpful, and not pushy. We'd definite We just purchased a 2019 Kia soul with Alvin. Great customer service and easy experience overall. Alvin was very helpful, and not pushy. We'd definitely recommend this dealership. More

Great service at 427 QEW KIA Went in to check things out and left with a brand new car. Was given prices on 2 different vehicles, both in our price range. No heavy sales pitch o Went in to check things out and left with a brand new car. Was given prices on 2 different vehicles, both in our price range. No heavy sales pitch or pressure. It was a Google experience. More