401 Dixie Mazda

PHENOMENAL EXPERIENCE AWESOME!! AMAZING!!! and the list goes on..... From the moment, I called the dealership (at the last minute) to come in and talk about buying a Maz AWESOME!! AMAZING!!! and the list goes on..... From the moment, I called the dealership (at the last minute) to come in and talk about buying a Mazda to the moment we walked out with my new baby; I have had the most amazing experience ever! We first spoke to Jose who set us up with Jas (BEST SALES PERSON EVER!) He was funny, courteous, he listened to what we wanted, he understood us and our life style, what we wanted in a car, what we would like to have, what our budget was, most of all he was honest. Jas showed us what are options are, all the models that would fit our needs, and he was knowledgeable no matter what questions we had.He even gave us our space when he noticed we wanted to talk it out. He didn't hover around us. He picked and dropped us off for our visits as we didn't have a car and we truly appreciated it. Once we picked the car we wanted Jas set us up with Imran (THE MAGICIAN!) to go over our finance options. He not only works wonders, but he was fast and did not waste any time. He went over our options and explained each one in detail and gave us reasons why one was better than the other etc... He was extremely knowledgeable as well and taught us things we will carry on for life. He helped us get into our new baby at the same time build our credit and we truly appreciate it. Not only that he set us up with everything that we need to protect our Mazda. After signing all the papers, we got our car the next day! I thought it would be at least a week before we got a car. On delivery day, we got to meet Parveen who showed us all the things we need to know to get started with our car. She even get some of the settings done - especially the NAV chip - I would have had a hard time figuring that one out. She was AWESOME! We then got to meet Jose who went over all the final paperwork with us and gave us our first keys. Before we left we personally got handed the second set of keys by the sales manager who was a very pleasant person. His entire team is AMAZING! THANK YOU FROM THE BOTTOM OF OUR HEARTS TO THE ENTIRE 401 DIXIE MAZDA TEAM! WE ARE SO EXCITED TO BE PART OF THE ZOOM ZOOM FAMILIA! More

Excellent dealership What a great experience and mostly because of the people. We LOVE Hassan. He is the sweetest fellow, patient, knows what he is talking about and so ve What a great experience and mostly because of the people. We LOVE Hassan. He is the sweetest fellow, patient, knows what he is talking about and so very genuine. After meeting with him twice, we returned without making an appointment. He was super busy but got back with us in no time after which me and my wife were confident with this dealership and our sales agent. He is super-efficient, knowledgeable, and made the experience more than fun. He continues to be available for questions via text, which is remarkable. We even enjoyed the sales manager, who added a touch of good-spirit and warmth to the whole experience, even though it was late on Saturday evening and I continued to haggle. What a tiring experience, but more enjoyable because of the incredible staff. I had no idea that buying a car could be so much fun. I feel like I made some friends and hope that over the years this continues. Mr Hassan Azhar continues to check in with me to see if I have questions about the car or need anything else. I look forward to stopping by for a car wash and to say hello. PS, love my new mazda 3 too. More

After countless number of dealerships, I had the pleasure of giving business to 401 Dixie Mazda. Our salesperson, Hassan quickly understood our needs and was able to meet all of our expectations. He was resp of giving business to 401 Dixie Mazda. Our salesperson, Hassan quickly understood our needs and was able to meet all of our expectations. He was respectful, full of energy, honest and intelligent. Having been in the buyers market for over 3 months, I had my fair share of ambitious and misleading sales persons; however, Hassan demonstrates a genuine personality that is centred around true customer satisfaction. It is with great pleasure to recommend Hassan for your next Mazda. I will personally be considering coming back again and have no hesitation in recommending him to family and friends. More

When ever I go for servicetruere. They treat me like VIP. Staff is very friendly and professional. They always appreciate my business. This is my 3rd Mazda. Staff is very friendly and professional. They always appreciate my business. This is my 3rd Mazda. More

I bought a used mazda 3 from them.Brand new tires had been installed on this 2008 mazda.but the alignment had not been checked.two months after buying the car the front tires were worn out on the inside been installed on this 2008 mazda.but the alignment had not been checked.two months after buying the car the front tires were worn out on the inside and had tobe changed.They refused to take responsability for this,and told me that checking the alignment was not part of the ontario safety check requirement.I'm not a mechanic,but it seems to me that checking the aligment on a vehicle when installing new tires should be common practice. More

I was searching for a Mazda CX7. We have never owned a Mazda but my wife liked them andhad asked a number of Mazda owners if they liked them. All had good things to say so I was on the search. I found on Mazda but my wife liked them andhad asked a number of Mazda owners if they liked them. All had good things to say so I was on the search. I found one at 401 Dixie for what we thought a fair price so I called to ask about it. It sounded good ( and told it was certified) so I made the 45 minute drive there. When I got there I was told the price was "not certified" and no warranty. After some long negotiating and a 45 minute argument to include a warranty I signed the purchase agreement. BIG MISTAKE. After less than 7 months it broke down big time. The turbo went which was $4500. Thankfully that was warrantied but we had to spend $2000.00 out of our own pocket ( that's another story as we took it to a local Mazda for repairs and not pleased with them either) AND its broken again, of course it's also not an inexpensive repair. I can't believe they would put a car with so many problems on their lot. Any honest company would have seen many of the problems and repaired it prior. These problems were not due to misuse. My wife drives it and only drive about 5 minutes to work. Now my wife doesn't feel safe driving to far incase something else goes on it when she has the kids in the car ( which is why we bought a néwer car in the first place cause he's was becoming unreliable. Haven't even had it a year and has needed $7000.00 in repairs and like I said its broken again More

DO NOT GO HERE!!!! Friendliness got 3 but it was all fake to trap you. This dealer has NO WORKING ETHICS and consumers must be WARNED. Like some previous experience in this review. The sales person OVER PRIC to trap you. This dealer has NO WORKING ETHICS and consumers must be WARNED. Like some previous experience in this review. The sales person OVER PRICED by a few thousands and tried to make it looks like they're trying to give you a good deal. But in the end, they still managed to make me over paid for my Mazda by $5000. Crazy! In the actual contract the real price came out (which is much lower then their stated price) and the extra money they got from me goes to all kinds of extra charges such as Rust Protection, Tire Fob, etc which they initially confirmed with me multiple times these are standard charges and mandatory. They LIED and LIED again. It was my first stop to shop and I felt into the trap. Luckily, I felt wrong and stayed up at night investigating everything about the transaction. They're busted. I got my 24 hours right of refusing of any purchase under consumer protection law. They have no good reason to say no. So they pretend to say that all those were a misunderstanding but luckily, I remembered everything with stuff written down all over with my witness with me the whole time for 4 hours at the dealership. I was so lucky to get out of the deal on time. Lesson learned: 1. DO NOT BUY anything here. SCAM ALERT!!!! 2. CANNOT TRUST any sales people. They LIE all the time. KNOW YOUR STUFF. Research online. 3. If it's "TOO GOOD TO BE TRUE", there's a trap. If the investment is over $500, TAKE YOUR TIME TO DECIDE. 4. Especially buying a car, the deal once given, it will be there for you. There's NO RUSH, NO PRESSURE unless it's a SCAM. 5. If not written down in the contract, it's not valid. So make sure anything is important to you, make sure you see that in the contract. 6. DO NOT SIGN anything that you don't read, especially a purchase agreement given to you buy the sales rep. It's their contract, not standard so they can write whatever "fine print" and distract you to get you sign. They always try to gain your trust and screw you over. My experience at this place was horrendous. However, I was lucky to get out on time. Please be smarter than me and don't shop here. More

I was there to see any used car they have for sale, as I had no previous experience of buying a car I selected one car that looked pretty. They told me the delivery day and time, before going there I confir had no previous experience of buying a car I selected one car that looked pretty. They told me the delivery day and time, before going there I confirmed twice and you know what the car wasn't ready when I reached, they kept me waiting for an hour and then said come 2 days after, what? Is it because I paid the money already, bad experience buying a very first car of my life..:) More

My family and myself have owned a few Mazda's in our lifetime and they are great cars. Typically we have gone to Westowne Mazda to purchase our cars but were given a really great price with 401 Dixie. lifetime and they are great cars. Typically we have gone to Westowne Mazda to purchase our cars but were given a really great price with 401 Dixie. I must say though that the customer service and the process of purchasing the car was very painful. Every question asked to any sales rep or employee always ended in "Let me check with my Manager", in which the employee would leave for 10-15 minutes each time. After I paid the deposit and sat down with the Finance Manager, we were again left in the office for 20 minutes, while he went to check for the second set of keys. No one returned, until I got up to find them and they were chatting with other sales reps by the receptionist's desk. I thought I was in the clear and perhaps it was an off day at their dealership. When I went to pick up the car, my sales rep, whom specified that I needed to be at the dealership before 10:30am, was no where to be found. I was handed off to another rep to finish off the paperwork. When I asked them for a copy of the work order for the inspection for my car, they presented me with a work order for a different car. 30 minutes later, they finally presented me with the work order for my car. The rep also forgot the gift car for service that was written into my contract and again had to go ask his manager, even though I had a signed copy of the contract. Got the gift card, ownership papers, now I can finally leave the dealership...nope! I got into my car and they had forgotten to put gas in the car, the gas light was on and the tank was empty. I had to wait another 15 minutes while the rep left me, yep you guessed it, to go speak to his manager. I had to follow the reps to a gas station down the street, so they could put gas in my car. I've been in Sales and Customer Service my entire life, never have I had a worse experience then I did at 401 Dixie Mazda. At least at Westowne they value your time and make sure that they are organized when you arrive to pick up your car. Last time I bought a Mazda I was in and out in 30 minutes. In hindsight, I should have paid the extra $2000 for a Mazda at Westowne, then deal with the disorganized chaos that is 401 Dixie. More

They scam people at this dealership. DO NOT GO. They tell you one price and charge you another. Then when brought to their attention I was completely ignored. you one price and charge you another. Then when brought to their attention I was completely ignored. More