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401 Dixie Hyundai

Mississauga, ON

4.2
1,248 Reviews

1800 Toyo Circle

Mississauga, ON

L4W 0E7

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1,248 Reviews of 401 Dixie Hyundai

September 10, 2017

Quick, and knowledgeable. They provided good service! Speedy and efficient sales people, management and finance folk. They under promised and over delivered. Was able to get my car within a strict time fr More

by Mustafa Zaidi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevor Shirley, Johnson Li, Ams Desai
September 07, 2017

Excellent Customer Service My experience at this dealership started right from the first call that I made and spoke with Maria Merida back in June. She was consistent but very c More

by shaq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Merida, Darryl Kessel, Jeremy Chen
September 05, 2017

Wonderful and Great Service I've been going here for about 5 years and I wouldn't ever go anywhere else. Very professional, helpful, understanding and accommodating. I called for More

by Sarah999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cheyenne Parsons
August 24, 2017

Customer Respect Been to this place yesterday. Deeply disappointed. Never got treated like this in my 20 plus years of car buying. The sales person did not even gave More

by ARK
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Maria Merida, Jeremy Chen
Aug 26, 2017 -

401 Dixie Hyundai responded

Hi, Ark My name is Johnson Li, I am one of the sales manager at 401 Dixie Hyundai. First of all, I want to say thank you for choosing Hyundai and our dealership. I am so sorry to hear of the experience you had. I apologize that sales associate didn't hand you his business card. I will definitely talk to him personally, he is new and still learning. I understood your major concern is regarding the trade-in value of your vehicle, I was the manager on duty during the appraisal that day. Considering the year, model, equipment, mileage and the current condition, as well as the wholesale and retail sales data. Looking at all of those elements I determined your vehicles value to be $3500. Speaking to the MTO value you mentioned in your posting. As I understand it the Ministry of Transportation uses a RETAIL value in order to collect taxes on a higher amount. This eliminates sellers from writing bills of sale for $1 and the purchaser paying a below market value for the vehicle. When we appraise a vehicle we using a wholesale value. Factoring reconditioning, carrying costs, detailing, advertising and of course retail profit. You are correct that your vehicle is worth around $8000 dollars retail, but we start from $3500 and work up to that number with all those other variables factored in. EG 3500 + 1800 recondition + 500 advertising + 300 carrying costs + 1500 mark up = $7600. Most purchasers like to negotiate so we would be able to offer some level of discount from an asking price of $8000. With all that said this isn't meant to be a response of who's right or who's wrong we have a position and you do to, we only wanted to share our side. Because of your inconvenience and experience with the sales rep I'd like to personally offer to work with you towards your goal of purchasing a new or pre owned vehicle for you and your family. I'll offer you a $500 credit towards the purchase. Simply negotiate your best deal and then the credit can be applied to reduce the sale price, or increase the trade in value. We truly want to change this review from a negative to a positive and we will work hard to do that. Please let me know how I can be off assistance. Johnson Li.

Sep 06, 2017 -

ARK responded

I fully understand that the salesman was junior, and will feel sorry if he gets reprimanded. First of all during the day, I was dealing with a Lady by name Maria. when I changed my appointment from noon time to evening, I was not informed that some one else will meet me. I was still expecting to see Maria. I came to know when I reached the dealership that she left at 5PM. OK no problem, but it would have been nice, if I have been told so. What is more painful was the whole manner i met the treatment, my car valued at much much lower value and at point blank told that this final. To add salt to injury, no senior person was with the sales person to teach him as how to deal and negotiate. I expected a more experienced person to come forward and tell me on my face as why my car is valued at that vale (I have traded my car for 6500 at another location by now). And finally thank you very much for your generous offer of 500$. I do not want to continue the subject anymore and this is my last response. I really feal sorry for the poor salesman.

August 21, 2017

Thank You! 401 Dixie Hyundai has always treated me with respect. Being a young female looking for her first car I never felt like they were taking advantage of m More

by Kayla B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Klepacz, Ben Hajdini, Trevor Shirley
August 21, 2017

Awesome Customer Service This is my first car and I had really great experience with 401 Dixie Hyundai, especially thanks to Vikas Jetly and Ams Desai. Definitely honest and More

by Khevana Sheth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ams Desai, Vikas Jaitly
August 12, 2017

nice people definitely honest, good management and cheerful, they helped me in many ways especially financing part. I don't have 25 words to write other than t More

by mehrdad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Klepacz, Ben Hajdini, Maria Olenik
August 08, 2017

Fantastic The entire team was excellent from Maria Olenik in sales to Greg in Management to Ben in the finance unit. 5 star to them all. Charles. More

by Arole
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Greg Klepacz, Maria Olenik
August 07, 2017

Great experience First my husband and I went to the dealerships in Brampton one would not deal with us and the other one was trying to sell us a car that we did not wa More

by Mar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Briones
August 07, 2017

AWESOME. The parts manager was very helpful. As well as service people. Highly recommended. Customer service is number one and they proved it!!!! Great Job guy More

by Cableguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Morrison
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