401 Dixie Hyundai

Good service, good communication. Drop off and pick up service was good. Speedy fix on vehicle. Drop off and pick up service was good. Speedy fix on vehicle. More

This dealership has seen better days. The word “service” should be removed from their service department as they appear to be in total confusion. A recent visit, regarding a recall, was a The word “service” should be removed from their service department as they appear to be in total confusion. A recent visit, regarding a recall, was a complete failure right from trying to book an appointment to the recall inspection itself. Today I left voicemail messages for two different individuals in service at 3:30pm and as of their closing I have still not heard from either person. Last week I opened a case with Hyundai Corporate regarding my last experience. Perhaps it is time to talk to the Dealer principal. More

January 4, 2024 When I was driving my car my battery light came up. I called the dealer and asked them if I can bring the car the same day, the dealer said they cannot do anything, and scheduled me the light came up. I called the dealer and asked them if I can bring the car the same day, the dealer said they cannot do anything, and scheduled me the next day. I was driving home when the car suddenly stopped at the middle of the road. I called a towing company to bring the car to the dealer I was informed by the dealer that this was not a common issue. However looking at the Palisade forum, the alternator problem is a common problem and it makes the car stop while driving since the battery cannot handle the power. Hyundai should recall this alternator since this is a problem that might cause an accident. There are no great concern from the dealer with this issue, which can cause an accident if the car stops at the middle of the road. Alternator was replace, which is under warranty. This shoud not be a recall. January 14, 2024 I was driving my car and all the warning light came up, I brought the car in the morning of January 16 to the dealer to avoid the previous incident. The technician took picture of the dash with the warning lights on. Around 12 P.M. I got a call that car is ready and they said that they cannot find the problem, and In the form I was asked to monitor the car. When I took my car, the warning lights came out again on my way home. Hyundai 401 did not resolved the issue and told me that it is safe to drive the car even with the warning lights and safety lights are on. When this happen, all the safety warning are being disablled, it is like driving a regular car. The worry that I have if this car will suddenly stop at the middle of the road because all the warning lights are on. In Hyundai forum, this is a common issue with the 2021 Palisade, and Hyndai is not providing any resolution. Totally disappointed with the service and lack of urgency to inform costumer regarding common issue. More

Yes I would service advisor took care of business very well. Uber taxi was ordered I got to work and then service advisor arranged my way to get back to dealership Good service well. Uber taxi was ordered I got to work and then service advisor arranged my way to get back to dealership Good service More

The service was quick and nice from the staff, I give them ten out of ten them ten out of ten More

Horrible service. Blamed lack of service on a vehicle that was driven 37000 km and required an engine. Denied the warranty claim due to “lack of maintenance” even thou Blamed lack of service on a vehicle that was driven 37000 km and required an engine. Denied the warranty claim due to “lack of maintenance” even though all service records were provided. Don’t take your car there More

Unadvertised charges, mismatch of calculations between Bill of Payment, Lease Agreement and Wesite confused me, Ontario package is not factory built should have been added after customers consent. Overa Bill of Payment, Lease Agreement and Wesite confused me, Ontario package is not factory built should have been added after customers consent. Overall deal was good and employees were friendly and some charges were exempted, But except last moment agitation when I quoted the Law and challenged the price. More

Don't feel valued or appreciated. I find my concerns are not heard and dealt with. Once I purchased my car, I was a nobody! I find my concerns are not heard and dealt with. Once I purchased my car, I was a nobody! More

Excellent customer service from Jordan today at the dealership. Very knowledgeable. very pleasant thanks for your service dealership. Very knowledgeable. very pleasant thanks for your service More

This dealership could not fix everything that I wanted. They did not have the part’s that I needed. I am not sure if that was their fault. They treated me very well They did not have the part’s that I needed. I am not sure if that was their fault. They treated me very well More