401 Dixie Hyundai

Jaskaran Deol was very informative and helpful. Glad to have bought my car from this dealership so I can expect hassle free service for my new car Glad to have bought my car from this dealership so I can expect hassle free service for my new car More

Service department employees are friendly and service provided is reliable. All questions are answered regarding services required for your car. provided is reliable. All questions are answered regarding services required for your car. More

Great service and assistance in getting me a new car. Thank you once again to you all. Thank you once again to you all. More

I visited 401 Dixie hyundai locations for inspection of my car for coolant leak. Yakin help me throughout the process. His response was ontime and he made sure that I receive required service for my car. my car for coolant leak. Yakin help me throughout the process. His response was ontime and he made sure that I receive required service for my car. You must visit this location. More

I’m impressed me and my husband with the auto dealership office it’s very clean, hugged, friendly staff coz this is our first time recommended by our closed friends. office it’s very clean, hugged, friendly staff coz this is our first time recommended by our closed friends. More

The service advisor we knowledgeable and very professional. My wait time was long because they were very busy. Overall great service. professional. My wait time was long because they were very busy. Overall great service. More

Transparent and upfront with the service fee and labour fee. Booked cab after giving the car for service. fee. Booked cab after giving the car for service. More

Poor service and unsatisfactory work. Went for a routine oil change and it was not done correctly as there was oil leaking. I had to return two more times to resolve this, each time I had Went for a routine oil change and it was not done correctly as there was oil leaking. I had to return two more times to resolve this, each time I had to wait multiple hours. More

Sherif Estafan was an excellent sales person, he listened to our questions and gave thoughtful replies. I never felt that he was trying to upsell services that I didn’t want. Sherif was professional in his m to our questions and gave thoughtful replies. I never felt that he was trying to upsell services that I didn’t want. Sherif was professional in his manner. Tge dealership had a good selection of vehicles, so we could see the potential colours and features if the cars. More

I am formally documenting my experience with both the Sales and Service departments at 401 Dixie Hyundai, which raises serious concerns regarding vehicle delivery standards, quality of workmanship, and c Sales and Service departments at 401 Dixie Hyundai, which raises serious concerns regarding vehicle delivery standards, quality of workmanship, and customer care. I purchased a brand-new Hyundai Sonata N Line 2025 on August 8, 2025. At the time of delivery, the vehicle was clearly not subjected to a proper pre-delivery inspection. The car had visible damage to an alloy wheel and all four tires were significantly overinflated (approximately 52–53 PSI), which is well above recommended safety limits and poses a potential safety risk. Within 48 hours, I returned to the dealership to report multiple issues, including: * Damaged alloy wheel (ignored by staff) * Abnormal tire pressure * Rattling noise from the front passenger door While the tire pressure was corrected and the noise was acknowledged, the visible damage to the vehicle was not addressed, demonstrating a lack of accountability at the point of sale. Shortly thereafter, the vehicle developed severe braking issues, including excessive vibration and instability under braking conditions. The dealership replaced the front brake rotors; however, the defect persisted. Despite repeated visits and unsuccessful repairs, the dealership failed to properly diagnose or resolve the issue. Instead, I was informed that my “driving habits” were responsible for damaging the brake components due to heat cycling. This explanation is not only speculative but appears to be an attempt to deflect responsibility from a potential manufacturing or installation defect. Furthermore, the unresolved rattling noise was dismissed by the Service Manager, who explicitly stated that no further action could be taken due to the “build quality” of the vehicle. Such a statement is highly concerning, as it effectively acknowledges a defect while refusing resolution. During one of the service visits, additional scratches were caused to the hood and front bumper while the vehicle was under the dealership’s care. This further demonstrates negligence in handling customer property. The level of service provided has been consistently inadequate. I experienced: * Lack of proper documentation regarding diagnostics and repairs * Failure to provide basic customer accommodations (e.g., transportation arrangements) * Unprofessional handling of personal property, including leaving vehicle keys unattended I also requested escalation of this matter to Hyundai Canada. While I have been advised to proceed with a formal claim, the dealership has failed to cooperate or meaningfully support this process. Based on the above, I have serious concerns regarding: * Misrepresentation of vehicle condition at the time of sale * Failure to perform competent and effective repairs * Negligence in handling customer vehicles * Lack of transparency and accountability This experience has resulted in a significant loss of trust. I strongly caution prospective customers to exercise due diligence before purchasing or servicing a vehicle at this dealership. If these issues are not addressed appropriately, I will consider pursuing further action through applicable consumer protection channels. More