Valarie Parsons | Page 24

It was a journey of research and trying out trucks that led me back to Toyota from a GMC. (I owned an Avalon for 30 years.) Everyone at Charlesglen did their best to give us a fantastic experience...with s led me back to Toyota from a GMC. (I owned an Avalon for 30 years.) Everyone at Charlesglen did their best to give us a fantastic experience...with special thanks to Val!! I love the truck!!! More

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I can not say enough amazing things about Charlsglen! This is the first time I purchased. Brand new vehicle and I was in a real rush to do so. After being off work for 5 1/2 months due to COVID, my truck This is the first time I purchased. Brand new vehicle and I was in a real rush to do so. After being off work for 5 1/2 months due to COVID, my truck broke down beyond repair, the second day I was finally back to work, and I had a very limited window to find something new. Val was absolutely amazing right from the start. She understood my situation and sympathized with me instead of taking advantage of the fact that I am young, buying my first vehicle, and have zero time to do it. It would have been very easy for her to take advantage of that but instead she treated me like she would her own kids. She took care of me every step of the way and made me feel at ease. Kurt in finance was incredible as well. There was a lot of back and forth once I chose my vehicle and he was very accommodating. He even openly communicated with my dad who lives in another province, and they worked together to get me the best deal possible. I was alone when I picked up my vehicle and Kurt was very personable. He made me feel comfortable, didn’t pressure me into any extras that were not already agreed upon, and he made the process quick and painless so I could be on my way. When I picked up my new RAV4, Jim waked me through everything, showed me how to use the features, and was such a pleasant addition to the process. He was absolutely hilarious and very helpful. Throughout the visit he constantly made sure that I was comfortable and understood what he was saying. We laughed the entire time and it was a great way to end a very long day. Buying a new vehicle is along process and it was a little nerve racking for me because I had never done it before, and I was by myself for most of it. The team at Charlsglen assured me every step of the way that they were there when I needed them, and that they would continue to be there after the purchase was complete. If I could give an infinity number of stars I would. Thank you so much to such an incredible group of people! More

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We were referred to Val Parsons by our daughter and we are extremely happy with our experience with her and the whole Charlesglen team. Very happy with our new RAV4 and looking forward to many years driv are extremely happy with our experience with her and the whole Charlesglen team. Very happy with our new RAV4 and looking forward to many years driving it! Thanks! More

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Excellent service from the front desk staff to the salesperson Val (loved the cookies), to Jim and the finance lady. All excellent. Thank you we are very satisfied with the purchase. salesperson Val (loved the cookies), to Jim and the finance lady. All excellent. Thank you we are very satisfied with the purchase. More

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