Valarie Parsons | Page 16

Appreciate Valarie and her dedication and kindness in helping me choose the right Truck,color and her generosity in giving me cookies every time, and her beautiful smile. She is a very good saleswoman, a helping me choose the right Truck,color and her generosity in giving me cookies every time, and her beautiful smile. She is a very good saleswoman, and appreciate the other staff who made my purchase an easy job. More

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I put a deposit down at the end of August 2021 with the feedback that I would receive my new vehicle by Christmas. Then I was informed that I will be receiving a 2022 model and asked to pay more money. It feedback that I would receive my new vehicle by Christmas. Then I was informed that I will be receiving a 2022 model and asked to pay more money. It finally arrive in May just before I was to go on holidays.only to be informed the my accessoies were not ordered. The dealership was pivotal in getting the accessoies ordered and installed within a few days. I feel very lucky to have time to get familiar with my new ride before leaving. I can't thank thank the dealership enough as it has made our vacations enjoyable and stress free. The RAV4 is performing well and handles well. It has many features that make driving it a joy. The navigation and audio system are much-needed accessory that driving it fun. More

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Purchased a new Toyota Rav4 and experienced excellent service all the way through. I showed up at 12 noon on a Saturday and Val bought me lunch while she helped another customer and even offered to charg service all the way through. I showed up at 12 noon on a Saturday and Val bought me lunch while she helped another customer and even offered to charge my iPhone. Val makes the buying process very easy and low key. I was given updates as to when my vehicle would arrive. Tim took the time to chat with me to answer any questions I had. Delivery of the vehicle was a seamless process. Charlesglen is changing the dealership experience. More

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Had to bring back rav to have body side moulding on. Made first appt by phone and they lost the reservation and loaner. Made a new appt and it was handled very well. Made first appt by phone and they lost the reservation and loaner. Made a new appt and it was handled very well. More

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Everyone was extremely helpful and pleasant to deal with, highly recommend this dealership to all highly recommend this dealership to all More

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My experience at Charlesglen was amazing start to finish. I'd been looking for a midsized pickup for a few weeks and every other dealership I was getting texts from the sales team every hour it seemed. Val h I'd been looking for a midsized pickup for a few weeks and every other dealership I was getting texts from the sales team every hour it seemed. Val helped me through the whole process along with Ian and the rest of the team made it feel seamless to get the vehicle I wanted and Rick clearly explained the financing side of things and was great to chat with through the process. Also, Val's homemade cookies are legendary. I'll be back for sure for my next vehicle. More

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Took a while to get my new rav, but it was everything that was promised. Very happy with my experience with Val and Charlesglen that was promised. Very happy with my experience with Val and Charlesglen More

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Our third Toyota - a Tercel, then a Prius, and now a Rav 4 Hybrid. We keep returning to Charlesglen because of the reliable cars, friendly sales team, and reliable service. Val Parsons in sales was very hel 4 Hybrid. We keep returning to Charlesglen because of the reliable cars, friendly sales team, and reliable service. Val Parsons in sales was very helpful, and Mark gave us a wonderful introduction to the vehicle when we picked it up. Garnett explained the warranty options very clearly. All in all, another great Toyota/Charlesglen experience. More

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Val Parsons was very helpful and listened to our wishes. She explored our options but wasn't pushy. The whole expierence was Charlesglen was great! We are very happy with our 2022 RAV4. It was worth the wai She explored our options but wasn't pushy. The whole expierence was Charlesglen was great! We are very happy with our 2022 RAV4. It was worth the wait and came faster than we hoped! More

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Excellent customer service: Val Parsons was respectful, knowledgable and accommodating to my schedule. I was truly impressed! knowledgable and accommodating to my schedule. I was truly impressed! More

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