Tony Yang | Page 45

At long last. I have to admit my wait was ridiculous, not because of the dealership or Mercedez benz, it was the fact that I inquired about a 2014 MB CLA very early I have to admit my wait was ridiculous, not because of the dealership or Mercedez benz, it was the fact that I inquired about a 2014 MB CLA very early in 2013, when the vehicle was just a fantastic Kate Upton commercial at the superbowl. I had been introduced to the folks at MB London after a friend of mine had been dealing with them over the past few years and had nothing but good things to say. I reached out to both Yony Yang and Rob Stockie initially, to begin the process of gathering info on the car including pricing, availability and options, which began the 9 month journey of securing my first Mercedes vehicle. Stepping into a gorgeous Mercedes-Benz dealership for the first time is honestly a bit overwhelming and intimidating when you're used to dealing with Ford and Mazda over the past 15 years. After walking in and being formally initially introduced to Tony Yang, all of that intimidation disappeared. He is a knowledgeable, uber-friendly rep that stepped outside of the box to get me ALL of the information needed to get me further excited about the CLA250, as well as the AMG brand which I knew nothing about. Over the weeks ahead we had spoke over the phone and in person to decide what would be the best model choice and options which best fit my style and personality, knowing full well that the car was not going to be released in Canada until late 2013 at best. It took some time and all of Tony's skills as a sales rep to convince me to believe in MB London and the Mercedes brand to buy a car sight unseen, without a test drive or even a final price. I slammed down a deposit to hold my spot in line for a 2014 CLA45 AMG. The wait begins.... I am now bombarding Tony with questions as I see information release on the car from MB EU, USA, car magazines, reviews etc... and I can assure you he has the patience of a kindergarten teacher. Always an educated answer or a quick response after some homework on his end and on a few occasions locking down some elusive options which others in line for this specific car were unable to obtain. 19" Matte Black rims and night package!!! Out of the blue in October and knowing that the first AMG's will likely not hit 2013 in Canada, I get a call from Tony asking if I want to go to the Mercedes Benz London sponsored AMG Driving Academy in Las Vegas. This wasn't bait to get me to buy an AMG vehicle, this was purely allowing me the chance to actually see and drive the car I was going to purchase, knowing what it meant to get my hands on the wheel of this machine. As you could imagine, it was an unbelievable experience and solidified my life long relationship with the brand, my rep and the dealership. Not only did I get to drive all AMG vehicles on a closed circuit track(seriously), my wife and I gained friendships with the AMG drivers, and MB London employees (thanks for everything Rob, Adam and Ryan). At long last in January I was informed that there was a build date for my ride which I meticulously tracked from the production line, on the aquarius leader ship over the atlantic ocean then to the door of the dealership in March. Tony had updated me every step of the way and had finally given me the "date" almost a week earlier than planned. After getting the financials finalized with Sam during an unscripted, honest pitch on the extended warranties for the interior and exterior of my car, I was ready to sign and pickup my ride . Tony walked me over to my freshly detailed, calcite white CLA45 AMG which was a surreal experience. The car literally blew me away including the upgraded sound system, exhaust, matte black rims, all upgrades which Tony knew I would need.....and he was right. He walked me through all of the options, synced my phone and said, "I know you just want to drive this car, any more questions call me anytime". Thanks Tony for everything, thanks to Rob and the MB team....talk to you when the newly designed C63 hits the market. More

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Loyal Customer Three time owner of a Mercedes. I love them so much I recommended my husband get one too so he just purchased an awesome GL. Love the 3rd row seat. Three time owner of a Mercedes. I love them so much I recommended my husband get one too so he just purchased an awesome GL. Love the 3rd row seat. Dealership is new, spacious and state of the art. You feel like you are buying a luxury vehicle here and you are treated accordingly. Good job Mercedes Benz London. Tony thanks for your patience and good service. More

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Excelletnt care from sales rep We recently purchased a new M-B B250. I have to say that overall the sales experience was excellent. We were made to feel very comfortable, welcome, a We recently purchased a new M-B B250. I have to say that overall the sales experience was excellent. We were made to feel very comfortable, welcome, and were dealt with honestly and genuinely. Tony has gone over and above the call of duty to provide us with excellent service, leaving no questions unanswered. I would definitely recommend Tony to anyone looking to purchase a M-B in the future! More

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Mr. Yang was very knowedgable on the product and has assisted me post sale questions on the vehicle. I would return to this store for another vehicle. assisted me post sale questions on the vehicle. I would return to this store for another vehicle. More

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Concierge Customer Service Tony embodies concierge customer service. My experience purchasing a new vehicle from Mercedes-Benz London and with Tony Yang was excellent. Tony trul Tony embodies concierge customer service. My experience purchasing a new vehicle from Mercedes-Benz London and with Tony Yang was excellent. Tony truly cares about his customers. He is honest, efficient and very friendly. His responses to my emails have been as fast as an Mercedes on the Autobahn. I would highly recommend Tony Yang. More

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experience Tony is a very knowledgeable saleman in Mercedes-Benz london. I recommend this dealership to everyone who are willing to purchase either used or new c Tony is a very knowledgeable saleman in Mercedes-Benz london. I recommend this dealership to everyone who are willing to purchase either used or new cars. More

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Tony made our purchase experience very enjoyable and easy. We were short on time and could not easily get away from work for the transaction. Tony was able to personally accommodate us and really went a easy. We were short on time and could not easily get away from work for the transaction. Tony was able to personally accommodate us and really went above and beyond. There was a considerable amount of leg work on his part and not once did he show any problem with our requests. In fact to the opposite he was very positive and professional finding solutions to the various bumps we presented along the way. In the end the vehicle was delivered ahead of time saving us the hassle of getting temporary transportation between vehicle purchases. I'd highly recommend Tony as your sales specialist. More

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Tony Yang is a great help at Mercedes. We call him up at any time of need for service on our vehicle and he arranges for our car to be picked up and dropped back off to us and also provides us with a loaner any time of need for service on our vehicle and he arranges for our car to be picked up and dropped back off to us and also provides us with a loaner for the day. He's great to talk to and very friendly. Tony has amazing customer service skills always says hi to us when we come in and always answers any of our questions we have. He's a great asset to the company and we would definitely go to him for our next vehicle. Thank you, Voula & Konstantinos Sakellis More

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I had a great experience purchasing my new vehicle from Mercedes-Benz London and with Tony Yang. He was very informative & helpful, responded quickly to any & all inquiries, and a pleasure to deal with. Mercedes-Benz London and with Tony Yang. He was very informative & helpful, responded quickly to any & all inquiries, and a pleasure to deal with. I would definitely recommend Tony and Mercedes-Benz London to any of my family & friends looking for a new vehicle. More

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sales person (Tony Yang) showed us several options for sales person (Tony Yang) showed us several options for the range of car we were seeking. He is very knowledgeable about the Mercedes product line. sales person (Tony Yang) showed us several options for the range of car we were seeking. He is very knowledgeable about the Mercedes product line. In addition, he patiently took us through the various functions on the car we purchased. We are looking for a second vehicle in the near future and Mercedes-Benz of London (and Tony) definitely will be our first (and hopefully only) stop. The dealership in general was pleasant and we were chatted up by several friendly employees. We also dealt with Sam Youngren in the Finance section. Very helpful and pleasant individual. Congratulations to HR at this dealership. They know how to pick their people. More

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