Teri Lorenzen
Teri Lorenzen at Grande Prairie Volkswagen
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Teri Lorenzen

Finance Manager

Grande Prairie Volkswagen

11425 104 Ave
Grande Prairie, AB T8V 0N7

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4.9
166 Reviews
4.9

166 Reviews

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166 Reviews of Teri Lorenzen

March 29, 2025

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Employee Rating

Grande Prairie VW staff were great to deal with. Everything was explained very well and they truly go above and beyond to make you feel comfortable and looked after during what can be a stressful t More

by Maureen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

March 25, 2025

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I had the pleasure of working with Sarah Taylor in sales, Micheal. (Sales manager), and Terri (finance manager). All were professional and pleasant to work with. I recommend Grande Prairie Volkswagen for any More

by Tj
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Adewunmi, Sarah Taylor

March 12, 2025

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Fantastic service department. They found issues that the GM dealer had missed. They were able to get the required parts and have them installed promptly. We are extremely happy wi More

by shermanpower24
Service Price Transparency
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Recommend Dealer
Yes
Mar 17, 2025

Grande Prairie Volkswagen responded

Hi shermanpower24, Thank you for your fantastic review! We're happy to hear that our team could help resolve the issues and get everything sorted promptly. Your satisfaction means a lot to us, and we truly appreciate your support. Looking forward to assisting you again in the future! Best, The GP Volkswagen Team

March 07, 2025

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I went to Volkswagen with a problem and they did everything they could to help me solve it. NavPreet was amazing to work with and was very knowledgeable about the VW product. The rest of the Volkswa More

by Jaimie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 13, 2025

Grande Prairie Volkswagen responded

Hi Jaimie, We’re so happy to hear that NavPreet and the rest of our team could assist you and get you back into a VW! Providing knowledgeable and helpful service is always our goal, and we truly appreciate your trust in us. Enjoy your new VW, and we’re here if you ever need anything! Best regards, The Grande Prairie Volkswagen Team

February 25, 2025

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The service department has worked very hard at trying to fix my 2024 Atlas. The staff are very friendly and very knowledgable about the problems with my atlas and trying to get it fixed by Volkswagen. It is More

by roncampon
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Feb 28, 2025

Grande Prairie Volkswagen responded

Hi Ron, Thank you for recognizing the effort our service team has put into assisting with your 2024 Atlas. We understand how frustrating vehicle issues can be, and we appreciate your patience as we work through the process. While some concerns extend beyond our dealership, we remain committed to supporting you however we can. If there’s anything else we can do, please don’t hesitate to reach out. Best regards, The Grande Prairie Volkswagen Team

February 12, 2025

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Chloe was knowledgeable, helpful, patient and easy to communicate with. The team was easy to deal with and made the buying experience a good one. More

by Shari P
Sales Price Transparency
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Adewunmi, Chloe Reardon

Feb 17, 2025

Grande Prairie Volkswagen responded

Hi Shari, Thank you for your wonderful review! We're so glad to hear that Chloe and the team made your buying experience smooth and enjoyable. Providing knowledgeable and patient service is what we strive for, and it's great to know that we met your expectations. If you ever need anything in the future, don't hesitate to reach out. Enjoy your new vehicle! Best regards, The Grande Prairie Volkswagen Team

January 29, 2025

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Salesperson very good. I found the financial department a bit pushy trying to get extended this and that sold. My thought is VW should be confident enough in their product More

by Don
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: NavPreet Kaler

Feb 01, 2025

Grande Prairie Volkswagen responded

Hi Don, Thank you for taking the time to share your feedback. We're glad to hear that you had a positive experience with our salesperson. However, we are sorry to learn about your concerns regarding the finance department. We understand that feeling pressured to purchase additional products or services can be frustrating. We appreciate you bringing this to our attention and will be addressing it with our finance team to ensure they are providing all the necessary information and options without making customers feel pressured. We value your feedback and strive to make the car-buying experience as comfortable and transparent as possible. Sincerely, The Grande Prairie Volkswagen Team

January 24, 2025

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Very friendly and welcoming staff. Made sure we were well looked after. Seemed eager to please. More

by Len
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Purchase Time
Recommend Dealer
Yes
Jan 31, 2025

Grande Prairie Volkswagen responded

Hi Len, Thank you so much for the kind words and the fantastic review! We're thrilled to hear you felt so welcomed by our friendly staff and that they were eager to ensure you were well taken care of. We'll be sure to share your compliments with Shawn, Paige, Kaitlyn, and Teri. We appreciate your business and hope to see you again soon! Sincerely, The Grande Prairie Volkswagen Team

January 03, 2025

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I recently purchased a new vehicle, and I couldn’t be happier with my experience! Sarah, my salesperson, was incredibly friendly, helpful, and made the whole process smooth and enjoyable. She took the ti More

by Savannah Van Duzen
Sales Price Transparency
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Adewunmi, Sarah Taylor

Jan 10, 2025

Grande Prairie Volkswagen responded

Hi Savannah, Thank you so much for the kind words and the fantastic review! We're so glad to hear that Sarah made your car buying experience so enjoyable. We will be sure to pass along your compliments to her, Michael, Teri, and Sarah. We're excited you love your new Tiguan! We appreciate your business and your recommendation. Sincerely, The Grande Prairie Volkswagen Team

January 02, 2025

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Great service, very polite and very knowledgeable. Happy to have given them my business will recommend. More

by Riley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 10, 2025

Grande Prairie Volkswagen responded

Hi Riley, Thank you so much for the fantastic review! We're thrilled to hear you had such a positive experience with our team. We'll be sure to share your kind words with Shawn, Michael, Teri, and Chloe. We appreciate your recommendation and your business! Sincerely, The Grande Prairie Volkswagen Team

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