Stephanie Shearsby | Page 29

Lexus Of London has set the bar HIGH! Our search for a newer SUV has allowed us to test drive just about every brand out there with different experiences at many dealerships from Niagara Our search for a newer SUV has allowed us to test drive just about every brand out there with different experiences at many dealerships from Niagara and into the Toronto area. After driving an RX350, our decision was made. On Sunday November 8th I inquired online to Lexus of London about a pre owned 2012 they had listed hoping to get a response sometime that week. I received an email that very same Sunday evening from Stephanie Shearsby. We were very impressed by the prompt response from this very special sales advisor. By the time I got back to her, that particular vehicle had been sold. Ten days later I received another Email from Stephanie telling us they just got another 2012 RX350 in that we really should see. There were no photos yet online so she texted me some photos from her phone. She then offered to meet us at the dealership the next day to show us this vehicle which was a Friday and her scheduled day off! Who does that? Talk about customer service! Friday did not work for us so we made the trip to London on Saturday morning. From the moment We walked into the dealership, we felt comfortable and welcome. After checking out the latest models in their showroom we finally got to meet the woman behind the emails and texts and what a pleasure it was! Stephanie knows the product she sells and then some. She is a consummate professional in every way, patient, down to earth and honest as was everyone else we dealt with at Lexus of London. The RX350 was a beauty just as she described. Nicest we've seen! She was even able to get us a better deal than expected. Stephanie and her team at Lexus of London went above and beyond to prepare this vehicle for us and took the time to show us how all the features and options worked before we left. It looked like showroom material on pickup day! Thanks to all and we look forward to our next visit Shayne and Penny More

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very professional excellent customer service and very professional in every way. They treated us very well since the moment we walked in the door. All the staff were ve excellent customer service and very professional in every way. They treated us very well since the moment we walked in the door. All the staff were very knowledgeable, friendly, professional, and helpful. After shopping around for several months at a number of dealerships including some in the GTA, we decided to buy our vehicle at Lexus of London, and we are glad we did. I would recommend them to anyone. More

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Outstanding I did my research on the vehicle I wanted, and that was a Lexus RX350. I attended several dealerships within the GTA and just was not really comfortab I did my research on the vehicle I wanted, and that was a Lexus RX350. I attended several dealerships within the GTA and just was not really comfortable.Everyone was nice, but it just didn't work for me. Speaking to a friend, I was directed to Lexus of London I had the pleasure of speaking to the GM of the dealership.From the moment the conversation starter,I knew I was in the right place. He arranged a meeting with a member of his Sales Team , Ms. Stephanie Shearsby The greeting was professional and informative , and the big plus was " No pressure " As Stephanie mentioned, our Product and services offered- sells itself. Taking the next step to the Business Manager Ms Amanda McDonald, I received the same excellent service very informative and a pleasure to deal with The trip to London was worth the drive! More

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Great Job Thanks for your help and getting it ready so quickly. We were in need of a vehicle rather quickly and really wanted to experience the 2016...but we s Thanks for your help and getting it ready so quickly. We were in need of a vehicle rather quickly and really wanted to experience the 2016...but we settled for the 2015 and so far so good...:) More

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You made it fun Beautiful showroom, friendly, helpful, knowledgable,employees, and excellent service. I had not been car shopping for a very long time and you ma Beautiful showroom, friendly, helpful, knowledgable,employees, and excellent service. I had not been car shopping for a very long time and you made it a pleasure. Thank you More

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GREAT EXPERIENCE I was at the London Lexus dealer. Looking at a used Lincoln MKX car to purchase. The car was definitely a 10...Immaculate for a used vehicle. My conta I was at the London Lexus dealer. Looking at a used Lincoln MKX car to purchase. The car was definitely a 10...Immaculate for a used vehicle. My contact sales person was Stephany Shearsby. was very efficient and helped me through every step of the way. Very personable young lady and she really knows her stuff about cars. I also noted that all of the personell were dressed like professionals and were quite curtious. I ended up buying a similar model elsewhere but I would certainly recommend her or the London Lexus dealership to anyone. More

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Very Good Experience Stephanie was very good to deal with. She provided explanations where necessary and made the car buying process very easy. She also followed up to ens Stephanie was very good to deal with. She provided explanations where necessary and made the car buying process very easy. She also followed up to ensure there were no problems. Thank you. More

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Great Experience I was very happy with my experience with Stephanie at Lexus of London. I purchased a used vehicle from them without actually seeing the car because I I was very happy with my experience with Stephanie at Lexus of London. I purchased a used vehicle from them without actually seeing the car because I had the confidence that they would deliver. The car I received was exactly what I was looking for. There was one small issue with the car, but the team took care of it right away without any question. Very happy with the service I received from the team. More

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Refreshing experience I am happy to report that I had a positive experience at Lexus of London. Dealing with this dealership was refreshing. Stephanie was professional and I am happy to report that I had a positive experience at Lexus of London. Dealing with this dealership was refreshing. Stephanie was professional and helpful in showing me vehicle options that met my needs. She was courteous, friendly and patient with me throughout the entire process. I would definitely go back to her for future business. More

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above and beyond for the right car Stephanie was fantastic, listened to what we liked and didn't push what we didn't need or want. She was very responsive to us when we entered and cari Stephanie was fantastic, listened to what we liked and didn't push what we didn't need or want. She was very responsive to us when we entered and caring towards our needs and completed everything for us very quickly, it was such an easy experience. She helped us find the car that was best for us and we couldn't be happier. More

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