Shawn Longworth | Page 38

Not a positive experience Our experience began by asking if the dealer could match/beat a price on a specific model/colour of car. We were told "yes" - but maybe not the colour Our experience began by asking if the dealer could match/beat a price on a specific model/colour of car. We were told "yes" - but maybe not the colour. We looked at the dealer's inventory on the dealer webpage and saw that there was, indeed, the model and colour we were looking for. We were advised that this car was not available (it had been allocated for use elsewhere) but we could have a very good deal on a model that was even better than the one we wanted for a slightly higher price. Ultimately, the dealership was able to locate the model/colour that we desired at another dealership for the price we had been quoted, so we made the purchase. Our sales representative sent us an e-mail a week or two later thanking us for our business and asking if there was anything he could help us with. One of our key FOBs was not operating properly so we responded to his e-mail asking for assistance with this. We received no response until a second e-mail was sent (which included an additional issue related to a squeaking sound coming from the front) and then a third e-mail - this time to the assistant sales manager. Shortly thereafter, we received a voice message from our original sales representative indicating that "as he had told us before" (although neither my wife or myself can recollect being told this), we only need drive up to the service department (no appointment necessary) and they will take care of us. When we arrived at the service department, we were advised (very courteously) that we would require an appointment. I asked about the contradiction between what the sales staff advised their customers and what was the actual practice of the service department and was told that "they [the sales staff] do that all the time". The service department has resolved all our issues and has been very professional and courteous. While this was transpiring, we got an e-mail from our sales representative asking us to submit a dealer rating. The dealer rating web site was a highly touted part of the sales pitch that we received while we were considering our purchase. We now question the validity and integrity of the results on the dealer rating page, however because our sales representative advised us that anything less than a perfect score was considered a fail by his dealership and, if we did rate the dealership with a perfect score, we could win free gas. See excerpt as follows: "Unfortunately for me the folks at Toyota believe a score that is lower than perfect is a fail! If you record a perfect score you will be entered into a draw to win free gas!" Based on the overall experience, I believe that I am not being unfair in assessing this experience as "Poor". More

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Best car shopping experience I was treated with respect by all staff, from the manager to the man who served the drinks. I was given the time I needed to make my decision. I was treated with respect by all staff, from the manager to the man who served the drinks. I was given the time I needed to make my decision. More

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Great job, thanks for your help. Shawn was very energetic, knowledgeable and made the transaction very easy. We love our new RAV4, this was exactly what we were looking for. A big tha Shawn was very energetic, knowledgeable and made the transaction very easy. We love our new RAV4, this was exactly what we were looking for. A big thank you! More

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Great car buying experience This was our second purchase at Toyotatown in the last 5 years. In 2016, we took possession of a 2013 Corolla S. Dealing with Shawn was great, so when This was our second purchase at Toyotatown in the last 5 years. In 2016, we took possession of a 2013 Corolla S. Dealing with Shawn was great, so when it was time for a new vehicle for my wife, we didn't hesitate to return to see him. We couldn't be happier with the whole experience. Shawn, again, listened to all our needs, and after test driving a couple of vehicles, we went with a 2014 Rav4. After that, the purchase went smooth, and easy, with Shawn and Nicole explaining everything very well, and making us feel very comfortable. I would highly recommend to anyone looking for a new or used vehicle to visit the friendly, knowledgeable staff at Toyotatown. Thanks Shawn! More

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Thank you!! My husband purchased a new Corolla as a commuter car. We originally had 2 vehicles in mind and Shawn gave us his input to make the best decision for o My husband purchased a new Corolla as a commuter car. We originally had 2 vehicles in mind and Shawn gave us his input to make the best decision for our family. He was right! Being an hour away a lot of the details were worked out over email and Shawn was always very quick to respond which was much appreciated!!! When we came into the dealership we had a couple of our children with us and Shawn was very patient with them and they enjoyed the dealership and the “restaurant!” Would recommend ToyotaTown and Shawn to anyone. More

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Friendly, efficient, organized Best dealership we have ever dealt with...friendly with no pressure...efficient with appointments and very organized through the whole process. Highly Best dealership we have ever dealt with...friendly with no pressure...efficient with appointments and very organized through the whole process. Highly recommend this dealership. More

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I had the best experience! It was time for a new vehicle so we decided to look at Toyota Town in London. The sales person we picked was Shawn Longworth...SO GLAD WE DID! I was It was time for a new vehicle so we decided to look at Toyota Town in London. The sales person we picked was Shawn Longworth...SO GLAD WE DID! I was really apprehensive of taking this step, but Shawn made me feel so comfortable that I quickly forgot to be nervous. He wasn't pushy, he was knowlegable and his humor made it easy to enjoy the process.Any questions we had were answered 100%. When we picked up our Rav 4, Shawn took the time to go over all of the options and even set them up for me ahead of time. We definetly will be repeat customers if Shawn is our sales person. We had a positive experience with everyone at Toyota Town. Thank you Shawn! More

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Shawn Longworth was the salesman we dealt with when we bought a new car at ToyotaTown. His good humour, clarity when he gave explanations about the car purchase and was the salesman we dealt with when we bought a new car at ToyotaTown. His good humour, clarity when he gave explanations about the car purchase and operation, and his patience in answering questions were excellent. He never made us feel rushed as he showed us the various models available. He was similarly attentive when we spoke with him at length four years ago about buying a new car, even though we did not buy one then. Shawn Longworth is a fine representative for ToyotaTown. More

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We would like to thank Shawn Longworth for his excellent job Thank you once again for your advise and great job in explaining the assets and technological advances in the new RAV 4 that we purchased, We have fou Thank you once again for your advise and great job in explaining the assets and technological advances in the new RAV 4 that we purchased, We have found our experience with Shawn to be an important part of our decision making. All aspects of purchasing a new vehicle were explained and our questions answered. We definitely appreciate the time and service provided to both my wife and I. We have also recommended someone we know to ask for Shawn Longworth at the Toyota Dealership. Thanks again Shawn for all your help. More

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Great experience Buying my new 2019 Corolla at ToyotaTown through Sylvia Donavan was a pleasant and hassle free experience. All options were explained and the car was Buying my new 2019 Corolla at ToyotaTown through Sylvia Donavan was a pleasant and hassle free experience. All options were explained and the car was delivered on time. Sylvia took the time to show me all the functions of the car. Would not hesitate to recommend Sylvia and ToyotaTown to family and friends. More

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