Shari McKilligan | Page 19

Jeep Grand Cherokee Good Experience purchasing the jeep but everything has gone downhill since driving it off the lot. Sales group is good but the service centre at this Good Experience purchasing the jeep but everything has gone downhill since driving it off the lot. Sales group is good but the service centre at this location is a disaster. More

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Fantastic Dealership I have been dealing with Blue Mountain Chrysler for over 20 years, the service i get with them is always outstanding. The staff is always friendly a I have been dealing with Blue Mountain Chrysler for over 20 years, the service i get with them is always outstanding. The staff is always friendly and welcoming and helpful. When you walk through the door the staff all greet you with a smile and hello, and call you by name. With my most recent purchase Shari was wonderful from start to finish and so very patient. She never gave up until the right vehicle was found for me. Blue Mountain has always been so easy to deal with and honest and trustworthy. They stand behind what they sell. As well, Shari and Warren went above and beyond earlier this year to find a vehicle for my daughter. It was her first car purchase and they truly cared. Thank you Shari and Warren..... All the staff at Blue Mountain Chrysler are awesome! More

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Do your research before buying with Blue Mountain Started good with the cyber guy Ted then passed onto Sheri who is a pleasure to work with however she should take the time to get familiar with the de Started good with the cyber guy Ted then passed onto Sheri who is a pleasure to work with however she should take the time to get familiar with the details of each major vehicle such as Jeeps or Rams....do not rush the process! There also needs to be a bit more honesty about how much they can move on price left or right in comparison to the current market. Finally a bit more professionalism with a view to help the customer at all costs after all...if you are purchasing a $48,000 vehicle you have every right to change your mind on a colour....assessories or whatever it takes to make the customer happy with their large purchase. Phil was also a pleasant gentleman to work with however as the sole financial manager he is an extremely busy man who is unable to always take your calls or have your paperwork complete at an early convenience for you the client. Finally, do not make promises you can not meet. We all know dealerships will say anything to rope you in the beginning like free oil changes or a free loaner car while your vehicle is being modified but once things are signed the promises disappear and your warm welcome and immediate attention quickly disappear. My suggestion to the company is this....communication....customer service and professionalism throughout. Why not take your client into a board room ask them what they want and everyone work together. So many changing hands from the cyber guy to the salesman who needs to check with their salesmanager for every decision then a financial manager for financial approval and back down the chain to make it happen. A lack of communication in your lines starts to show a lack of professionalism to your customers....and remember we read these reviews and talk to people around our city before coming in. Strong leadership like Warren and Jaime are the sole reason the ship is commanded and guided in the right direction. I do recommend you come to Blue Mountain but your research completed prior to and communicate clearly your intent. Know what these machines are worth....what the competition is asking...and stay in a budget you are comfortable with. Great friendly staff....great vehicles....just a bit more fine tuning on the customer service skills needed. More

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Wonderful to deal with Shari has been great to deal with, always friendly and reliable. She is quick at returning calls and getting things done in a timely fashion, thanks v Shari has been great to deal with, always friendly and reliable. She is quick at returning calls and getting things done in a timely fashion, thanks very much Sheri and Jamie for your work. More

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Royalty treatment. I was treated like royalty from Shari & Phil. They really seemed to go out of their way to make my purchase an awesome experience. Love the JGCS! The I was treated like royalty from Shari & Phil. They really seemed to go out of their way to make my purchase an awesome experience. Love the JGCS! The crew there are wonderful! Thank you. More

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Very Fast service I am very happy we bought our beautiful car with Shari. She was very fast and very nice. We got a very nice deal for what we bought. I am very happy we bought our beautiful car with Shari. She was very fast and very nice. We got a very nice deal for what we bought. More

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New vehicle purchase Shari McKilligan was a pleasure to deal with on my new purchase. From trudging through the snow and cleaning off the vehicle so I could test drive, to Shari McKilligan was a pleasure to deal with on my new purchase. From trudging through the snow and cleaning off the vehicle so I could test drive, to the time of putting the keys in my hands, Shari was pleasant, and professional. There was no "hard"sell, Shari listened to what my needs were, and didn't try to sell me something that I neither wanted or needed. There were no surprises through the transaction! More

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New car Excellent service, professional, respectful, and confident service department. Service provided, I was very pleased. There patience and understanding Excellent service, professional, respectful, and confident service department. Service provided, I was very pleased. There patience and understanding for any clarification, and the process needed was super! More

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Love my new vehicle Everyone at Blue Mountain Chrysler was friendly and courteous. We are very pleased with the service we received. Our Subaru was the first vehicle w Everyone at Blue Mountain Chrysler was friendly and courteous. We are very pleased with the service we received. Our Subaru was the first vehicle we looked at. We never at one point felt any pressure to buy! More

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I had an amazing experience! Without Shari I wouldn’t of been able to find my vehicle she treated me amazing and my experience with her was incredible! I cant thank her enough! Without Shari I wouldn’t of been able to find my vehicle she treated me amazing and my experience with her was incredible! I cant thank her enough! More

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